checked Oct 29, 2026 9:55 AM UTC · Genesys Cloud's official status page
Is Genesys Cloud Having Issues?
Yes. Genesys Cloud has disruptions affecting EMEA (UAE).
1 of 433 components currently reports a disruption.
Operational: Identity & Access Management, Inbound Calls, IVR.
- Last broke
- Oct 29
- Uptime
- 99.56%
- Most impacted
- EMEA (UAE)
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent Genesys Cloud outages & status updates
Status changes and service events for Genesys Cloud over the last 30 days
Elevated Error Rates - APAC (Sydney)
Oct 12 · reported by Genesys Cloud · resolved
Elevated Error Rates - Americas (US-East)
Oct 9 · reported by Genesys Cloud · resolved
Platform experienced a major outage
Sep 29 · still ongoing
Genesys Cloud component status
Check current status by component. Open one for regions, incident details, and alerts.
24 components tracked
Incidents · 30dStatus- Genesys Cloud Platform status1 incidentMajor Outage
- Genesys Cloud ACD Routing statusno incidentsOperational
- Genesys Cloud Agent Copilot status1 incidentOperational
- Genesys Cloud Chat statusno incidentsOperational
- Genesys Cloud Co-Browse statusno incidentsOperational
- Genesys Cloud Data Sync Integrations statusno incidentsOperational
- Genesys Cloud Directory statusno incidentsOperational
- Genesys Cloud Documents statusno incidentsOperational
- Genesys Cloud Email statusno incidentsOperational
- Genesys Cloud Fax statusno incidentsOperational
Component directoryBrowse 14 more components, or use the search above.
What is Genesys Cloud?
Genesys Cloud is a cloud-based contact center and customer experience platform that provides omnichannel communication solutions for businesses. It offers tools for managing customer interactions across voice, chat, email, and social media channels.
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