For MSPs

Keep clients informed during vendor outages.

Follow each client’s dependencies, route updates to the team responsible and share a focused status view. Keep clients informed while your team investigates.

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MSP · Selected client views

Illustrative workflow

Read-only status board · Selected monitors

Northstar · Client status

Cloud filesDegraded
Client portalOperational
EmailOperational

Your team’s workspace

Choose the monitors that belong on this status board and where their alerts go.

Example alert destination

support-northstar@example.com

Sharing this status board does not invite the client into your workspace.

Illustrative workflow with fictional data. Explore the example without changing a workspace or sending notifications.

Give each client the context that matters to them.

You may not control the vendor’s recovery, but clients still expect an update from you. Follow shared dependencies in one place and give each client a focused status view.

1
Choose the client’s dependencies
Follow their vendor components and public endpoints. Include domain and certificate renewals where you manage them.
2
Route updates to the responsible team
Match monitors and severities to the appropriate inbox or channel. Shared vendors can have more than one destination.
3
Share a focused view
Build a status board with the monitors relevant to that client. Add monitoring reports to reviews on supported plans.

The tools your clients run on

Examples from the 7,000+-service catalog.

Explore the catalog

Component and regional coverage varies by vendor.

Keep client communication in your hands.

Use vendor incidents and endpoint results to inform your response. Share a selected status view while your team investigates, explains the impact and coordinates the next update.

A status board shows the monitors you select; it does not grant workspace access. Keep your RMM for device management and your PSA for tickets and service delivery.

Explore team access

Frequently Asked Questions

Monitoring, setup and sharing for msps.

Can I route different vendors to different channels?

Yes. Choose notification channels and status filters for each monitor. The channels available depend on your plan. If clients share a vendor, select the destinations that should receive its updates.

Does this replace our RMM or PSA?

No. Statusfield adds vendor-status context, alert routing, and shareable status boards. Keep your RMM for device and endpoint management and your PSA for tickets, contracts, and service delivery.

Can clients see the rest of our workspace?

A shared status board shows only the monitors you selected for it and does not grant workspace access. Anyone with an unprotected link can view it. Choose access protection supported by your plan and include only the services and labels intended for that audience.

Do you cover MSP tooling like RMM and PSA platforms?

The 7,000+-service catalog includes Kaseya, NinjaOne, and Atera. Search for your clients’ vendors or request a missing service.

How do alerts work when an outage ends?

When a check detects recovery, Statusfield can notify the configured channels. Confirm that the client’s workflow has recovered before closing their ticket; the vendor’s reported state and the client’s experience can differ.

Why do you recommend Pro for engineering and IT teams?

Pro is our recommendation for small engineering and IT teams coordinating checks, on-call alerts and incident reviews. At $60/month, it combines 40 monitor units, 10 alert destinations and 4 workspace seats with PagerDuty routing, API and MCP access, reports and priority support. Share monitoring responsibility, send relevant changes to chat or on-call, and bring recorded history into your reviews. Reports require at least 30 days of workspace monitoring history. Basic covers a small email-only setup; Starter adds chat and API/MCP access. Team expands capacity to 90 units and 8 seats.

I have more questions. Where can I get more information?

Email support@statusfield.com with your questions. We can help you understand component coverage, routing rules, integrations, and which plan fits your team.

I want a demo. Can I schedule time?

Yes. Schedule a demo to walk through Statusfield and discuss your team’s monitoring and routing needs.

Still have questions? Email us at support@statusfield.com or set up a meeting. All emails are read by humans.

Build your workflow

The products behind the process.

Choose the monitoring and workspace features that fit how your team works.

Start with one client’s monitoring workflow.

Choose your monitors, connect your destinations and test the setup with your team.

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