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Genesys Cloud ACD Routing logo and current status indicator

Genesys Cloud ACD Routing Status

Genesys Cloud ACD Routing is currently operational with all systems functioning normally.

Last checked Jul 1, 2026 3:33 AM UTC from Genesys Cloud ACD Routing's official status page
Genesys Cloud

Genesys Cloud ACD Routing Status

Part of Genesys Cloud

Operational
Last updated Jul 1, 2026 3:33 AM UTC17 sub-components
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Service Health — Last 15 days

Availability
100.0%
Last Incident
None
No recent incidents
Incidents
0
All systems operational
Avg Resolution
—
No incidents to measure

Availability is averaged equally across all monitored components. Each component is tracked independently to give you a clear picture of overall service reliability.

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Americas (Sao Paulo)
Operational
Americas (US East)
Operational
Americas (US West)
Operational
Americas (Canada)
Operational
Asia Pacific (Mumbai)
Operational
Asia Pacific (Sydney)
Operational
Asia Pacific (Tokyo)
Operational
Asia Pacific (Seoul)
Operational
EMEA (Dublin)
Operational
EMEA (Frankfurt)
Operational
EMEA (London)
Operational
FedRAMP
Operational
EMEA (Zurich)
Operational
EMEA (UAE)
Operational
Asia Pacific (Osaka)
Operational
Americas (Mexico)
Operational
Asia Pacific (Singapore)
Operational

Frequently Asked Questions About Genesys Cloud ACD Routing

Common questions about monitoring ACD Routing and understanding component status