Genesys Cloud Status

Genesys Cloud is experiencing a major outage significantly impacting service availability.

Last checked Apr 2, 2026 1:46 AM UTC from Genesys Cloud's official status page

Incident History

Showing incidents from the last 15 days

Mar 27, 2026

Report: "Genesys Cloud - Analytics Delays"

Last update Mar 27, 2026 @ 8:34 PM UTC

investigatingMar 27, 2026 @ 8:34 PM UTC

Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.

Mar 24, 2026

Report: "Elevated Error Rates - EMEA (London)"

Last update Mar 24, 2026 @ 3:17 PM UTC

resolvedMar 24, 2026 @ 3:17 PM UTC

This incident has been resolved.

monitoringMar 24, 2026 @ 3:14 PM UTC

Mitigation steps have been implemented and we are monitoring for stability.

investigatingMar 24, 2026 @ 3:11 PM UTC

Teams are investigating an issue causing intermittent call failures in the London region.

Report: "Elevated Error Rates - APAC (Seoul)"

Last update Mar 24, 2026 @ 2:48 PM UTC

investigatingMar 24, 2026 @ 2:48 PM UTC

Service teams are investigating an issue impacting ACD Email in the Seoul region.