Genesys Cloud Status
Genesys Cloud is experiencing a major outage significantly impacting service availability.
Last checked Jun 13, 2026 2:48 AM UTC from Genesys Cloud's official status page
Incident History
Showing incidents from the last 15 days
Report: "Voicemail Playback Errors (Multi-Regional)"
Last updateidentified
We have identified an issue impacting users ability to playback voicemails. As a work around, customers can follow instructions in the linked https://help.genesys.cloud/articles/open-play-voicemail/ to add necessary permissions to resolve. Next update 12:45 PM Eastern or sooner.