Elevated Error Rates - APAC (Sydney)
Last updateresolvedOct 12 · 04:51 UTC
Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
Reported by Genesys Cloud on their status page.
checked Oct 31, 2026 12:19 AM UTC · Genesys Cloud's official status page
Genesys Cloud has disruptions affecting EMEA (UAE).
1 of 433 components currently reports a disruption.
Operational: Identity & Access Management, Inbound Calls, IVR.
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Genesys Cloud incident history
2 reports published by Genesys Cloud in the last 30 days
October 12, 2026
October 9, 2026
Elevated Error Rates - Americas (US-East)
Last updateresolvedOct 9 · 23:32 UTC
Between 18:25 and 18:59 Eastern, Genesys Cloud experienced elevated errors in the US East region. During this time, some customers may have experienced issues with bot flows, accepting interactions, Web RTC calls, and analytics functionality. Genesys Cloud engineering teams are conducting a comprehensive post-incident review to identify the root cause and implement preventative measures to avoid future occurrences. A formal RCA will be provided to those customers that experienced impact during the event. Update: Genesys Cloud partnered with the platform provider to confirm root cause and resolution. At this time the incident has been resolved and is not expected to recur.
Reported by Genesys Cloud on their status page.