Contact Center Tagged Services

CallerConnect

Operational

Last checked Oct 27, 2026 2:05 AM UTC

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CallerConnect is a phone and voice communication platform that enables businesses to manage inbound and outbound calls with features like call routing, IVR, and call analytics. It provides unified communication solutions for customer engagement and contact center operations.

Eckoh

Operational

Last checked Oct 26, 2026 5:39 PM UTC

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Eckoh provides customer contact and payment solutions, specializing in secure payment technologies and contact center services for enterprises. They offer cloud-based platforms for handling customer interactions and transactions safely.

Freshdesk Contact Center

Major Outage

Last checked Oct 27, 2026 1:16 AM UTC

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Freshdesk Contact Center is a cloud-based customer support and contact center solution that enables businesses to manage customer interactions across multiple channels including phone, email, chat, and social media. It provides call management, IVR, agent productivity tools, and customer service automation for enterprises.

Genesys Cloud

Major Outage

Last checked Oct 27, 2026 2:07 AM UTC

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Genesys Cloud is a cloud-based contact center and customer experience platform that provides omnichannel communication solutions for businesses. It offers tools for managing customer interactions across voice, chat, email, and social media channels.

Kaleyra Cloud

Major Outage

Last checked Oct 27, 2026 2:16 AM UTC

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Kaleyra Cloud is a unified communications platform providing cloud-based voice, video, and messaging services for businesses to enable seamless customer and team interactions. The service offers VoIP, contact center solutions, and communication APIs for enterprises.

observeai

Operational

Last checked Oct 27, 2026 1:26 AM UTC

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Observe.ai is an AI-powered contact center intelligence platform that provides real-time conversation analytics, quality assurance, and performance insights for customer service teams.

Talkdesk

Operational

Last checked Oct 27, 2026 2:06 AM UTC

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Talkdesk is a cloud-based contact center platform that provides customer service and support solutions for businesses, enabling efficient communication and customer interaction through various channels.

Vonage Contact Centre (VCC)

Operational

Last checked Oct 27, 2026 1:23 AM UTC

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Vonage Contact Centre is a cloud-based customer engagement platform that enables businesses to manage inbound and outbound communications across multiple channels including voice, email, chat, and social media. It provides workforce management, analytics, and routing capabilities for customer service operations.