
checked Oct 23, 2026 11:42 PM UTC · Vonage Contact Centre (VCC)'s official status page
Is Vonage Contact Centre (VCC) Having Issues?
Partially. Vonage Contact Centre (VCC) has disruptions affecting Inbound Voice Interactions and Inbound Voice Interactions.
2 of 168 components currently report disruptions.
Operational: EMEA - London, EMEA - Frankfurt, APAC - Sydney.
IR27466 - Inbound Call Completion Issues — Select Canadian Regions
We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
View full incident details- Last broke
- Oct 23
- Uptime
- 99.99%
- Most impacted
- NAM - Richmond
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent Vonage Contact Centre (VCC) outages & status updates
Status changes and service events for Vonage Contact Centre (VCC) over the last 30 days
| S | M | T | W | T | F | S | |
|---|---|---|---|---|---|---|---|
| Sep 20 | |||||||
| Sep 27 | 1 | 1 | 1 | ||||
| Oct 4 | |||||||
| Oct 11 | |||||||
| Oct 18 | 1 | 1 |
NAM - Richmond experienced a partial outage
Oct 23 · still ongoing
NAM - Portland experienced a partial outage
Oct 23 · still ongoing
IR27466 - Inbound Call Completion Issues — Select Canadian Regions
Oct 23 · reported by Vonage Contact Centre (VCC) · ongoing
IR27464 - Problem with email case replies
Oct 22 · reported by Vonage Contact Centre (VCC) · ongoing
Vonage Contact Centre (VCC) experienced a major outage
Oct 20 · resolved after 1h 1m
Vonage Contact Centre (VCC) experienced a major outage
Oct 20 · resolved after 2h 2m
Vonage Contact Centre (VCC) experienced a major outage
Oct 20 · resolved after 3h 4m
Vonage Contact Centre (VCC) experienced a major outage
Oct 20 · resolved after 4h 5m
Vonage Contact Centre (VCC) component status
Check current status by component. Open one for regions, incident details, and alerts.
6 components tracked
Incidents · 30dStatus- Vonage Contact Centre (VCC) NAM - Portland status2 incidentsPartial Outage
- Vonage Contact Centre (VCC) NAM - Richmond status2 incidentsPartial Outage
- Vonage Contact Centre (VCC) APAC - Singapore status1 incidentOperational
- Vonage Contact Centre (VCC) APAC - Sydney status1 incidentOperational
- Vonage Contact Centre (VCC) EMEA - Frankfurt statusno incidentsOperational
- Vonage Contact Centre (VCC) EMEA - London statusno incidentsOperational
What is Vonage Contact Centre (VCC)?
Vonage Contact Centre is a cloud-based customer engagement platform that enables businesses to manage inbound and outbound communications across multiple channels including voice, email, chat, and social media. It provides workforce management, analytics, and routing capabilities for customer service operations.
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Frequently asked questions about Vonage Contact Centre (VCC)
Common questions about monitoring Vonage Contact Centre (VCC) and understanding service status

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