Vonage Contact Centre (VCC) logo and current status indicator

Vonage Contact Centre (VCC) Status

Partial Outage

vonage.com ↗6 top-level components

checked Oct 23, 2026 11:42 PM UTC · Vonage Contact Centre (VCC)'s official status page

Is Vonage Contact Centre (VCC) Having Issues?

Partially. Vonage Contact Centre (VCC) has disruptions affecting Inbound Voice Interactions and Inbound Voice Interactions.

2 of 168 components currently report disruptions.

investigatingOct 23, 2026 @ 8:33 PM

IR27466 - Inbound Call Completion Issues — Select Canadian Regions

We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

View full incident details
Last broke
Oct 23
Uptime
99.99%
Most impacted
NAM - Richmond

History · 30 day period

Service health

Service health, last 30 days

Sep 25Today
Vendor-reported incidentNo status degradation recordedDegradedPartial outageMajor outage

How to read this

The record

30 day period · not affected by the range above
Availability
99.99%
Last Incident
Partial Outage
Oct 23, 2026 11:42 PM UTC
Incidents
5
3 major, 1 partial, 1 degraded
Most impacted
NAM - Richmond
Longest 2h 29m

Availability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.

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Recent Vonage Contact Centre (VCC) outages & status updates

Status changes and service events for Vonage Contact Centre (VCC) over the last 30 days

5 incidents over 30 days26 clear days · worst 1 on Sep 28
Vonage Contact Centre (VCC) incidents per day over the last 30 days, one row per week
SMTWTFS
Sep 20
Sep 27
1
1
1
Oct 4
Oct 11
Oct 18
1
1
01 incident

NAM - Richmond experienced a partial outage

Oct 23 · still ongoing

NAM - Portland experienced a partial outage

Oct 23 · still ongoing

IR27466 - Inbound Call Completion Issues — Select Canadian Regions

Oct 23 · reported by Vonage Contact Centre (VCC) · ongoing

IR27464 - Problem with email case replies

Oct 22 · reported by Vonage Contact Centre (VCC) · ongoing

Vonage Contact Centre (VCC) experienced a major outage

Oct 20 · resolved after 1h 1m

Vonage Contact Centre (VCC) experienced a major outage

Oct 20 · resolved after 2h 2m

Vonage Contact Centre (VCC) experienced a major outage

Oct 20 · resolved after 3h 4m

Vonage Contact Centre (VCC) experienced a major outage

Oct 20 · resolved after 4h 5m

Solid — we detected itHollow — Vonage Contact Centre (VCC) reported it
View all incidents →

What is Vonage Contact Centre (VCC)?

Vonage Contact Centre is a cloud-based customer engagement platform that enables businesses to manage inbound and outbound communications across multiple channels including voice, email, chat, and social media. It provides workforce management, analytics, and routing capabilities for customer service operations.

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Frequently asked questions about Vonage Contact Centre (VCC)

Common questions about monitoring Vonage Contact Centre (VCC) and understanding service status

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