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Vonage Contact Centre (VCC) Incident History

Operational

vonage.com ↗6 top-level components

checked Oct 29, 2026 6:29 AM UTC · Vonage Contact Centre (VCC)'s official status page

Vonage Contact Centre (VCC) is up and running.

Vonage Contact Centre (VCC) is currently operational with all systems functioning normally.

All components operational

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Vonage Contact Centre (VCC) incident history

8 reports published by Vonage Contact Centre (VCC) in the last 30 days · 2 still open

When Vonage Contact Centre (VCC) breaks, it is typically resolved in 9h 24m — median across 4 resolved incidents over 30 days.

October 23, 2026

IR27466 - Inbound Call Completion Issues — Select Canadian Regions

Last update

  1. resolvedOct 26 · 06:21 UTC

    Vonage services have been fully restored following Friday’s service outage reported by a third party service provider in Canada, which began at 2026-10-23 4:34 UTC. Full resolution of the incident has been confirmed by third party effective 2026-10-23 21:50 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

IR27466 - Inbound Call Completion Issues — Select Canadian Regions

Last update

  1. ResolvedOct 26 · 06:21 UTC

    Vonage services have been fully restored following Friday’s service outage reported by a third party service provider in Canada, which began at 2026-10-23 4:34 UTC. Full resolution of the incident has been confirmed by third party effective 2026-10-23 21:50 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

October 22, 2026

IR27464 - Problem with email case replies

Ongoing · last update

  1. investigatingOct 23 · 12:59 UTC

    We continue to work to resolve the issue that may be impacting your email case messages sent to "supportcasereply@newvoicemedia.com". As an alternative, please make sure your email case replies are sent to "supportcasereply@vonage.com" or use the Community Hub portal https://newvoicemedia.my.site.com/hub/s/ to view and reply to your case. We'll continue to provide further updates here within 24h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

IR27464 - Problem with email case replies

Ongoing · last update

  1. UpdateOct 23 · 12:59 UTC

    We continue to work to resolve the issue that may be impacting your email case messages sent to "supportcasereply@newvoicemedia.com". As an alternative, please make sure your email case replies are sent to "supportcasereply@vonage.com" or use the Community Hub portal https://newvoicemedia.my.site.com/hub/s/ to view and reply to your case. We'll continue to provide further updates here within 24h.Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

October 19, 2026

IR27458 - WebRTC connectivity problems in NAM region

Last update

  1. resolvedOct 20 · 05:52 UTC

    Vonage services have been fully restored following today’s service outage, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

IR27458 - WebRTC connectivity problems in NAM region

Last update

  1. ResolvedOct 20 · 05:52 UTC

    Vonage services have been fully restored following today’s service outage, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

October 1, 2026

IR27445 - High pitched sound heard on call connect

Last update

  1. resolvedOct 1 · 21:30 UTC

    Vonage services have been fully restored following today’s service outage, which began at 2026-10-01 14:37 UTC. Full resolution has been confirmed effective 2026-10-01 19:50 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.

September 30, 2026

IR27442 - WebRTC connectivity problems in APAC region

Last update

  1. resolvedSep 30 · 09:15 UTC

    Vonage services have been fully restored following today's service interruption, which began at 2026-09-30 02:00 UTC. Full resolution has been confirmed effective 2026-09-30 04:37 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

Reported by Vonage Contact Centre (VCC) on their status page.