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Genesys Cloud Platform Status

Genesys Cloud Platform is experiencing a major outage significantly impacting service availability.

Major Outage1
Platform
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Last checked Apr 28, 2026 11:30 PM UTC from Genesys Cloud Platform's official status page
Genesys Cloud

Genesys Cloud Platform Status

Part of Genesys Cloud

Major Outage
Last updated Apr 28, 2026 11:30 PM UTC17 sub-components
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Service Health — Last 15 days

Availability
100.0%
Last Incident
None
No recent incidents
Incidents
0
All systems operational
Avg Resolution
—
No incidents to measure

Availability is averaged equally across all monitored components. Each component is tracked independently to give you a clear picture of overall service reliability.

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Americas (Sao Paulo)
Operational
Americas (US East)
Operational
Americas (US West)
Operational
Americas (Canada)
Operational
Americas (Mexico)
Operational
FedRAMP
Operational
Asia Pacific (Mumbai)
Operational
Asia Pacific (Sydney)
Operational
Asia Pacific (Tokyo)
Operational
Asia Pacific (Seoul)
Operational
EMEA (Dublin)
Operational
EMEA (Frankfurt)
Operational
EMEA (London)
Operational
EMEA (Zurich)
Operational
EMEA (UAE)
Major Outage
Asia Pacific (Osaka)
Operational
Asia Pacific (Singapore)
Operational

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