checked Sep 11, 2026 5:20 AM UTC · Genesys Cloud Platform's official status page
Is Genesys Cloud Platform Down Right Now?
Yes. Genesys Cloud Platform EMEA (UAE) is down.
Genesys Cloud Platform EMEA (UAE) is experiencing a major outage significantly impacting service availability.
1 of 18 components affected
Service health
The record
90 day period · not affected by the range aboveAvailability counts operational or degraded time as available for this component alone. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Figures cover this component only — the service-wide record is on the Platform service page.
Be the first to know
Statusfield watches Genesys Cloud Platform alongside the rest of your stack and tells you when its status changes. Email, Slack, Microsoft Teams, PagerDuty, and webhooks.
Email only. No password. Free.
Recent Platform outages & status updates
Status changes and service events for Platform over the last 30 days
Platform experienced a major outage
Aug 12 · still ongoing
Inside Platform
18 sub-components under Platform, each with its own status history.
- Americas (Sao Paulo)Operational
- Americas (US East)Operational
- Americas (US West)Operational
- Americas (Canada)Operational
- Americas (Mexico)Operational
- FedRAMPOperational
- Asia Pacific (Mumbai)Operational
- Asia Pacific (Sydney)Operational
- Asia Pacific (Tokyo)Operational
- Asia Pacific (Seoul)Operational
- EMEA (Dublin)Operational
- EMEA (Frankfurt)Operational
- EMEA (London)Operational
- EMEA (Zurich)Operational
- EMEA (UAE)Major Outage
- Asia Pacific (Osaka)Operational
- Asia Pacific (Singapore)Operational
- EMEA (ESR)Operational
Frequently asked questions about Genesys Cloud Platform
Common questions about monitoring Platform and reading its status.
