Help Scout Status
Help Scout is currently operational with all systems functioning normally.
Last checked from Help Scout's official status page
Is Help Scout Working Properly?
Operational
Last checked recently•Monitoring 9 components in real-time
About Help Scout
Help Scout is a customer service platform that provides help desk software for managing customer communications, emails, and support tickets across multiple channels.
Service Health — Last 15 days
Uptime
85.7%
12 of 15 days
Last Incident
None
No recent incidents
Incidents
1
1 degraded
Avg Resolution
2 days
per incident
Status Timeline
15 days ago — Today
Help Scout Status Timeline - Last 15 days
- Jan 13
- Jan 13: Operational - No issues reported
- Jan 14
- Jan 14: Operational - No issues reported
- Jan 15
- Jan 15: Operational - No issues reported
- Jan 16
- Jan 16: Operational - No issues reported
- Jan 17
- Jan 17: Operational - No issues reported
- Jan 18
- Jan 18: Operational - No issues reported
- Jan 19
- Jan 19: Operational - No issues reported
- Jan 20
- Jan 20: Operational - No issues reported
- Jan 21
- Jan 21: Operational - No issues reported
- Jan 22
- Jan 22: Degraded - Issues affecting Degraded: Email Processing (1 component)
- Jan 23
- Jan 23: Degraded - Issues affecting Degraded: Email Processing (1 component)
- Jan 24
- Jan 24: Maintenance - Issues affecting Maintenance: AI Services, Beacon, Docs Sites and 2 more (5 components)
- Jan 25
- Jan 25: Operational - No issues reported
- Jan 26
- Jan 26: Operational - No issues reported
- Today
- Today: Operational - No issues reported
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All Help Scout Components
9 components with real-time status monitoring and incident tracking
15 components with real-time status monitoring
and incident tracking
Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Email Processing
Operational
Mailbox counts, folders, reports, search results
Operational
Marketing Site
Operational
Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Email Processing
Operational
Mailbox counts, folders, reports, search results
Operational
Marketing Site
Operational
Recent Help Scout Outages & Status Updates
Latest status changes and service events for Help Scout
Component "Public APIs" was under maintenance
Started: Loading... · Resolved: Loading... (lasted for 31 minutes)
Maintenance
This was resolved
Component "AI Services" was under maintenance
Started: Loading... · Resolved: Loading... (lasted for 31 minutes)
Maintenance
This was resolved
Component "Docs Sites" was under maintenance
Started: Loading... · Resolved: Loading... (lasted for 31 minutes)
Maintenance
This was resolved
Component "Beacon" was under maintenance
Started: Loading... · Resolved: Loading... (lasted for 31 minutes)
Maintenance
This was resolved
Maintenance was performed on component "Mailbox counts, folders, reports, search results"
Started: Loading... · Resolved: Loading... (lasted for 1 hour)
Maintenance
This was resolved
Component "Email Processing" experienced slowdowns
Started: Loading... · Resolved: Loading... (lasted for 10 hours)
Degraded
This was resolved
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Frequently Asked Questions
Common questions about Help Scout status monitoring and outages
Service Status: Operational
No, Help Scout is operational. All systems are functioning normally with no reported issues.
Last Status Check
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Data source: Official Help Scout status page
Monitoring Coverage
9 monitored components
Real-time status tracking enabled
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