checked Oct 28, 2026 1:21 AM UTC · Helpshift's official status page
Is Helpshift Working Right Now?
Yes. Helpshift is up and running.
Helpshift is currently operational with all systems functioning normally.
All components operational
- Last broke
- Oct 17
- Uptime
- 100.00%
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent Helpshift outages & status updates
Status changes and service events for Helpshift over the last 30 days
| S | M | T | W | T | F | S | |
|---|---|---|---|---|---|---|---|
| Sep 27 | 1 | ||||||
| Oct 4 | |||||||
| Oct 11 | 1 | ||||||
| Oct 18 | |||||||
| Oct 25 |
Scheduled maintenance on Analytics Dashboard
Oct 27 · resolved after 4h 7m
Scheduled maintenance on Analytics API
Oct 27 · resolved after 4h 7m
Scheduled maintenance on PowerBi
Oct 27 · resolved after 4h 7m
Scheduled maintenance on Web Support Page
Oct 21 · resolved after 2h 4m
FAQ experienced degraded performance
Oct 17 · resolved after 1h 2m
Helpshift Service Outage
Oct 10 · reported by Helpshift · resolved
Helpshift Dashboard experienced degraded performance
Oct 2 · resolved after 1h 9m
Helpshift component status
Check current status by component. Open one for regions, incident details, and alerts.
47 components tracked
Incidents · 30dStatus- Helpshift AI Agent Copilot Analytics statusno incidentsOperational
- Helpshift AI Reply statusno incidentsOperational
- Helpshift Amazon Webservices datacenter #1 statusno incidentsOperational
- Helpshift Amazon Webservices datacenter #2 statusno incidentsOperational
- Helpshift Analytics API statusno incidentsOperational
- Helpshift Analytics Dashboard statusno incidentsOperational
- Helpshift APIs statusno incidentsOperational
- Helpshift Audit Trail statusno incidentsOperational
- Helpshift Auto Assignment statusno incidentsOperational
- Helpshift Bots statusno incidentsOperational
Component directoryBrowse 37 more components, or use the search above.
- Channel Integrations
- Cloudflare (Third-Party Dependency)
- CSV Reports
- Helpshift Dashboard
- Email delivery
- End-User Flows
- End-User Presence Detection
- FAQ
- FAQ HS Dashboard
- Helpcenter(SDK)
- Inbound email processing
- Issue Logs
- Issue Messages
- Issues Analytics API
- Language AI
- Management Portal
- Mobile SDK
- New Issue Automation
- PowerBi
- Pre-issue flow
- Private Notes
- Push Notifications
- Quick Replies
- Real-time Operations (RTO)
- Salesforce Sync
- Sentiment Analysis
- Show Logs
- Smart Intents
- Smart Views
- Snowflake (Third-Party Dependency)
- Text Template
- Time Based Automation
- Tiny URL
- User Presence Detection - RTO
- Web Chat
- Web Support Page
- Webhooks
What is Helpshift?
Helpshift is a customer service platform that provides in-app support, helpdesk, and customer engagement solutions for mobile and web applications. It helps companies manage customer interactions, support tickets, and provide contextual assistance.
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