checked Oct 28, 2026 2:17 AM UTC · Sumsub's official status page
What's the Status of Sumsub?
Sumsub is slower than normal.
Sumsub is experiencing degraded performance with some services running slower than normal.
Connectivity issues for some users in Vietnam
We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is currently developing a technical solution on our side and remains in direct contact with the affected telecom providers to resolve the blocking. There are no further updates at this time. The workaround remains available: affected users can switch to a different network (for example, mobile data from another provider) or use a VPN to complete verification. We will keep you posted.
View full incident details- Last broke
- Oct 28
- Uptime
- 100.00%
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent Sumsub outages & status updates
Status changes and service events for Sumsub over the last 30 days
| S | M | T | W | T | F | S | |
|---|---|---|---|---|---|---|---|
| Sep 27 | |||||||
| Oct 4 | 1 | ||||||
| Oct 11 | 1 | ||||||
| Oct 18 | |||||||
| Oct 25 | 1 |
Sumsub experienced degraded performance
Oct 28 · still ongoing
Sumsub experienced degraded performance
Oct 28 · still ongoing
Sumsub experienced degraded performance
Oct 28 · still ongoing
Sumsub experienced degraded performance
Oct 27 · still ongoing
Sumsub experienced degraded performance
Oct 27 · still ongoing
Sumsub experienced degraded performance
Oct 27 · still ongoing
Sumsub experienced degraded performance
Oct 27 · still ongoing
Sumsub experienced degraded performance
Oct 27 · still ongoing
Sumsub component status
Check current status by component. Open one for regions, incident details, and alerts.
What is Sumsub?
Sumsub provides identity verification and KYC (Know Your Customer) solutions for businesses, offering automated AI-powered verification, document checks, and compliance services across multiple industries.
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