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Sumsub Incident History

Operational

sumsub.com ↗4 components

checked Sep 11, 2026 3:29 PM UTC · Sumsub's official status page

Sumsub is up and running.

Sumsub is currently operational with all systems functioning normally.

All components operational

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Sumsub incident history

1 report published by Sumsub in the last 30 days

August 31, 2026

Complete Service Outage

Last update

  1. resolvedAug 31 · 08:00 UTC

    Between 08:15 and 08:28 UTC, we experienced a complete service outage. The incident was caused by a software bug in a critical code path handling all API requests, which was triggered by a configuration change. The issue has been resolved and the service has been restored.

Reported by Sumsub on their status page.