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Sumsub is currently operational with all systems functioning normally.

Last checked Jun 13, 2026 5:28 AM UTC from Sumsub's official status page

Incident History

Showing incidents from the last 15 days

Report: "Limited TM creation failures due to invalid full name data"

Last update
resolved

We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05