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Sumsub Incident History

Degraded

sumsub.com ↗4 top-level components

checked Oct 29, 2026 4:58 AM UTC · Sumsub's official status page

Sumsub is slower than normal.

Sumsub is experiencing degraded performance with some services running slower than normal.

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Sumsub incident history

2 reports published by Sumsub in the last 30 days · 1 still open

When Sumsub breaks, it is typically resolved in 1d 23h — median across 2 resolved incidents over 30 days.

October 12, 2026

Applicants incorrectly rejected due to face matching issue

Last update

  1. resolvedOct 12 · 09:00 UTC

    Description: On October 12, 2026, between 08:28 and 08:45 UTC, a technical issue on our side affected face matching. During this time, applicants whose verification included a face match check were asked to resubmit their documents with the “Bad face matching” reason. The issue has been fixed, and face matching works as expected. What to do: No action is needed on the applicant’s profile. When affected applicants return to verification, they will see a message that their face is not clearly visible and will be asked to resubmit their identity document and selfie. After that, they will be verified as usual. You may want to let these applicants know they need to complete verification again. We apologize for the inconvenience.

Reported by Sumsub on their status page.

October 2, 2026

Connectivity issues for some users in Vietnam

Ongoing · last update

  1. identifiedOct 27 · 12:24 UTC

    We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is currently developing a technical solution on our side and remains in direct contact with the affected telecom providers to resolve the blocking. There are no further updates at this time. The workaround remains available: affected users can switch to a different network (for example, mobile data from another provider) or use a VPN to complete verification. We will keep you posted.

Reported by Sumsub on their status page.