checked Oct 26, 2026 1:30 PM UTC · BigCommerce's official status page
Is BigCommerce Currently Down?
Partially. BigCommerce has disruptions affecting Storefront.
1 of 15 components currently reports a disruption.
Operational: Client Services, B2B Edition, 3rd Party Services.
Some Android shoppers on headless storefronts may be unable to reach checkout
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our Engineering team is currently investigating this.
View full incident details- Last broke
- Oct 26
- Uptime
- 99.98%
- Most impacted
- Checkout & Payment Processing
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent BigCommerce outages & status updates
Status changes and service events for BigCommerce over the last 30 days
| S | M | T | W | T | F | S | |
|---|---|---|---|---|---|---|---|
| Sep 20 | 1 | ||||||
| Sep 27 | 1 | 1 | |||||
| Oct 4 | 1 | ||||||
| Oct 11 | 2 | 1 | |||||
| Oct 18 | 1 | 1 | |||||
| Oct 25 | 1 |
Storefront experienced a partial outage
Oct 26 · still ongoing
Some Android shoppers on headless storefronts may be unable to reach checkout
Oct 26 · reported by BigCommerce · ongoing
Storefront experienced degraded performance
Oct 24 · resolved after 3h 4m
Delays in Real-Time Event Processing
Oct 24 · reported by BigCommerce · resolved
Checkout & Payment Processing experienced degraded performance
Oct 22 · resolved after 7h 28m
Search Indexing Delays Affecting a Subset of US Stores
Oct 20 · reported by BigCommerce · resolved
Delayed product updates in storefront search
Oct 15 · reported by BigCommerce · resolved
Delayed Data in Analytics Reports
Oct 14 · reported by BigCommerce · resolved
BigCommerce component status
Check current status by component. Open one for regions, incident details, and alerts.
9 components tracked
Incidents · 30dStatus- BigCommerce Storefront status7 incidentsPartial Outage
- BigCommerce 3rd Party Services statusno incidentsOperational
- BigCommerce API & Webhooks status2 incidentsOperational
- BigCommerce B2B Edition statusno incidentsOperational
- BigCommerce Checkout & Payment Processing status2 incidentsOperational
- BigCommerce Client Services statusno incidentsOperational
- BigCommerce Control Panel status1 incidentOperational
- BigCommerce Email statusno incidentsOperational
- BigCommerce Reporting & Analytics statusno incidentsOperational
What is BigCommerce?
BigCommerce is a comprehensive e-commerce platform that enables businesses to create and manage online stores, providing tools for website design, product management, payment processing, and sales analytics.
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