BigCommerce Status
BigCommerce is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Availability Issues"
Last updateThe issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
Report: "B2B Ninja quotes page appears blank"
Last updateInvestigating – B2B Ninja Quotes Feature We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution. What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes. Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality. We appreciate your patience and will provide further updates as we make progress.
We are currently investigating this issue.
Report: "Payment capture failures"
Last updateA subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.
Report: "Some storefronts using Meta Pixel producing a higher rate of errors"
Last updateThis incident is resolved.
Report: "Custom Phone Numbers preventing Shoppers from signing up"
Last updateWe are currently investigating this issue.