Unplanned Outage
Last updateresolvedSep 4 · 14:18 UTC
Service now available. Summit Student batch has completed.
Reported by UMass Shared Services on their status page.
checked Sep 7, 2026 6:00 PM UTC · UMass Shared Services's official status page
UMass Shared Services * Document Imaging (Boston, Dartmouth, Lowell) is slower than normal.
UMass Shared Services * Document Imaging (Boston, Dartmouth, Lowell) is experiencing degraded performance with some services running slower than normal.
1 of 15 components affected
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UMass Shared Services incident history
3 reports published by UMass Shared Services in the last 30 days · 1 still open
When UMass Shared Services breaks, it is typically resolved in 2h 20m — median across 6 resolved incidents over 90 days.
September 4, 2026
September 3, 2026
Document Imaging (Boston, Dartmouth, Lowell) performance issue
Ongoing · last updateinvestigatingSep 3 · 14:30 UTC
UMB: We are investigating errors affecting the processing of files within the UMB Parchment workflow. A support case has been opened with the vendor, and analysis is underway to determine the cause and scope of the issue.
Reported by UMass Shared Services on their status page.
August 18, 2026
Document Management - Degraded Performance
Last updateresolvedAug 18 · 17:46 UTC
Softdocs has resolved the issue affecting Etrieve Central. Some users may have experienced issues editing forms, downloading forms or attachments, or exporting forms at the end of a workflow. The vendor has implemented a fix and confirmed that affected exports have been reprocessed. Etrieve services are operating normally. If you continue to experience issues, please submit an incident using the Document Management Support Form.
Reported by UMass Shared Services on their status page.