checked Oct 24, 2026 1:00 AM UTC · SugarAI's official status page
Is SugarAI Having an Outage?
No. SugarAI is up and running.
SugarAI is currently operational with all systems functioning normally.
All components operational
- Uptime
- 100.00%
History · 30 day period
Service health
Service health, last 30 days
How to read this
The record
30 day period · not affected by the range aboveAvailability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.
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Recent SugarAI outages & status updates
Status changes and service events for SugarAI over the last 30 days
Sugar Identity (IDM) Console Montreal, Sugar Identity (IDM) SCIM Service Montreal, and 2 other services are down
Oct 22 · reported by SugarAI · resolved
Sugar Cloud Premium US 03 is down
Oct 21 · reported by SugarAI · resolved
Sugar Identity (IDM) Login Montreal, Sugar Identity (IDM) STS Oregon, and 1 other service are down
Oct 21 · reported by SugarAI · resolved
Sugar Identity (IDM) STS Main is down
Oct 20 · reported by SugarAI · resolved
Sugar Cloud CA 01 and Sugar Cloud UK 02 are down
Oct 4 · reported by SugarAI · resolved
Sugar Cloud UK 02 is down
Oct 4 · reported by SugarAI · resolved
SugarAI component status
Check current status by component. Open one for regions, incident details, and alerts.
What is SugarAI?
SugarAI is an AI-powered customer relationship management platform built on SugarCRM that leverages artificial intelligence to enhance sales, marketing, and customer service workflows. It provides intelligent automation and insights to help businesses manage customer relationships more effectively.
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Frequently asked questions about SugarAI
Common questions about monitoring SugarAI and understanding service status
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