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Smartly Incident History

Operational

smartly.io ↗6 top-level components

checked Oct 26, 2026 5:38 AM UTC · Smartly's official status page

Smartly is up and running.

Smartly is currently operational with all systems functioning normally.

All components operational

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Smartly incident history

7 reports published by Smartly in the last 30 days

When Smartly breaks, it is typically resolved in 3h 48m — median across 4 resolved incidents over 30 days.

October 15, 2026

Image template deletion temporarily disabled (Resolved)

Last update

  1. resolvedOct 16 · 11:57 UTC

    Image template and video template deletion is now available again for all users as our team has successfully worked on the fixes.

Reported by Smartly on their status page.

October 2, 2026

Resolved issue with TikTok Catalog Feeds

Last update

  1. resolvedOct 12 · 13:37 UTC

    We’re following up to inform you that TikTok Catalog Feeds is running normally. As always, thank you for being a Smartly.io customer. If you have any questions, please don't hesitate to reach out to your Customer Success Manager or Smartly.io Support.

Reported by Smartly on their status page.

October 1, 2026

Maintenance - Temporary safeguard when deleting Video templates

Last update

  1. resolvedOct 6 · 13:14 UTC

    Safgaurd is now a safety feature.

Reported by Smartly on their status page.

Reporting page failing to load

Last update

  1. resolvedOct 1 · 18:43 UTC

    Reporting functionality is resumed.

Reported by Smartly on their status page.

September 29, 2026

Catalog Image Template Deletion - Temporarily Disabled

Last update

  1. resolvedOct 1 · 16:01 UTC

    Catalog Image Template Deletion is restored.

Reported by Smartly on their status page.

Resolved issue on degraded performance with Smartly reporting.

Last update

  1. resolvedSep 29 · 11:03 UTC

    We’re following up to let you know that Smartly reporting and report exports are now operating normally. You may resume exporting reports. To help keep data volumes manageable, please limit the date range to two years. As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support.

Reported by Smartly on their status page.

September 28, 2026

Smartly Reporting Delays Showing Updated Campaign Budgets, status and other changes

Last update

  1. resolvedSep 28 · 13:56 UTC

    The Smartly Reporting delays for Meta related edits/publishes/changes has since been fixed. Please contact live Support Chat if there are any new issues or longer than normal delays. Thank you for your patience.

Reported by Smartly on their status page.