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Sinch Incident History

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sinch.com ↗19 components

checked Sep 11, 2026 1:16 PM UTC · Sinch's official status page

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Sinch incident history

35 reports published by Sinch in the last 30 days

When Sinch breaks, it is typically resolved in 3h 31m — median across 58 resolved incidents over 90 days.

September 10, 2026

Campaigns Stats are not available

Last update Sep 10, 2026 · 07:32 UTC

resolvedSep 10 · 07:32 UTC
This incident has been resolved.

Reported by Sinch on their status page.

September 9, 2026

Sinch Post-Incident Notification - Customer Dashboard

Last update Sep 9, 2026 · 19:55 UTC

resolvedSep 9 · 09:00 UTC
We are retroactively informing you of an incident affecting the Multi-Factor Authentication for the Sinch Customer Dashboard. Impact: Customers may have noticed issues receiving One-time passcodes for AT&T devices during the below timeframe. Incident Start Time: 2026-09-09 11:07 UTC Incident End Time: 2026-09-09 19:44 UTC

Reported by Sinch on their status page.

Service Degradation - Elastic SIP Trunking - US East

Last update Sep 9, 2026 · 16:18 UTC

resolvedSep 9 · 14:30 UTC
During the below time frame we experienced an issue with our Elastic SIP Trunking services in the US East region. Incident Start Time: 2026-09-09 14:34 UTC Incident End Time: 2026-09-09 14:42 UTC Impact: Customers may have experienced intermittent issues with non-completed calls on Elastic SIP Trunking We sincerely apologize for any inconvenience this may have caused.

Reported by Sinch on their status page.

US1 - Site Degradation

Last update Sep 9, 2026 · 07:22 UTC

resolvedSep 9 · 07:22 UTC
This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC

Reported by Sinch on their status page.

September 8, 2026

Delivery Issue Italy - Poste Mobile

Last update Sep 8, 2026 · 20:58 UTC

resolvedSep 8 · 20:58 UTC
This incident has been resolved. Incident Start Time: 2026-09-08 20:08 UTC Incident End Time: 2026-09-08 20:39 UTC

Reported by Sinch on their status page.

Delivery Issue - Romania

Last update Sep 8, 2026 · 09:10 UTC

resolvedSep 8 · 09:10 UTC
This incident has been resolved. Incident Start Time: 2026-09-07 14:17 UTC Incident End Time: 2026-09-08 07:52 UTC

Reported by Sinch on their status page.

Delivery Issue Mexico - AT&T

Last update Sep 8, 2026 · 01:36 UTC

resolvedSep 8 · 01:36 UTC
This incident has been resolved. Incident Start Time: 2026-09-07 23:56 UTC Incident End Time: 2026-09-08 00:58 UTC

Reported by Sinch on their status page.

September 4, 2026

Interruption of Stats database

Last update Sep 4, 2026 · 14:33 UTC

resolvedSep 4 · 14:33 UTC
This incident has been resolved.

Reported by Sinch on their status page.

Service Degradation - Conversation API WhatsApp - BR

Last update Sep 4, 2026 · 05:05 UTC

resolvedSep 4 · 05:05 UTC
This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC

Reported by Sinch on their status page.

September 2, 2026

Sinch Incident - FaxAPI

Last update Sep 2, 2026 · 15:03 UTC

resolvedSep 2 · 15:03 UTC
This incident has been resolved. Incident Start Time: 2026-09-02 08:12 UTC Incident End Time: 2026-09-02 13:55 UTC

Reported by Sinch on their status page.

Sinch Engage - Bulk Messaging - Degradation

Last update Sep 2, 2026 · 12:19 UTC

resolvedSep 2 · 12:19 UTC
This incident has been resolved. Incident Start Time: 2026-09-02 09:45 UTC Incident End Time: 2026-09-02 12:09 UTC

Reported by Sinch on their status page.

Delivery Issue Spain

Last update Sep 2, 2026 · 12:10 UTC

resolvedSep 2 · 12:10 UTC
This incident has been resolved. Incident Start Time: 2026-09-02 08:40 UTC Incident End Time: 2026-09-02 10:35 UTC

Reported by Sinch on their status page.

Delivery Issue Canada - ICE Wireles

Last update Sep 2, 2026 · 03:56 UTC

resolvedSep 2 · 03:56 UTC
This incident has been resolved. Incident Start Time: 2026-08-20 02:44 UTC Incident End Time: 2026-09-01 07:47 UTC

Reported by Sinch on their status page.

August 29, 2026

Delivery Issue Kuwait - Ooredoo

Last update Aug 29, 2026 · 16:31 UTC

resolvedAug 29 · 16:31 UTC
This incident has been resolved. Incident Start Time: 2026-08-28 19:18 UTC Incident End Time: 2026-08-29 14:07 UTC

Reported by Sinch on their status page.

August 28, 2026

Delivery Issue United Kingdom - Lycamobile

Last update Aug 28, 2026 · 21:37 UTC

resolvedAug 28 · 21:37 UTC
This incident has been resolved. Incident Start Time: 2026-08-28 19:40 UTC Incident End Time: 2026-08-28 20:40 UTC

Reported by Sinch on their status page.

Delivery Issue Djibouti - Evatis

Last update Aug 28, 2026 · 02:49 UTC

resolvedAug 28 · 02:49 UTC
This incident has been resolved. Incident Start Time: 2026-08-27 20:50 UTC Incident End Time: 2026-08-28 02:27 UTC

Reported by Sinch on their status page.

August 27, 2026

Service Degradation - Customer Dashboard

Last update Aug 27, 2026 · 11:05 UTC

resolvedAug 27 · 11:05 UTC
This incident has been resolved. Incident start time: 2026-08-26 20:32 UTC Incident end time: 2026-08-27 05:09 UTC

Reported by Sinch on their status page.

Service Degradation - Verification - Okta integration

Last update Aug 27, 2026 · 04:48 UTC

resolvedAug 27 · 04:48 UTC
This incident has been resolved. Incident Start Time: 2026-08-27 00:20 UTC Incident End Time: 2026-08-27 03:35 UTC

Reported by Sinch on their status page.

August 26, 2026

Sinch Engage - WhatsApp Campaigns - Degradation

Last update Aug 26, 2026 · 16:26 UTC

resolvedAug 26 · 16:26 UTC
This incident has been resolved. Incident Start Time: 2026-08-26 12:10 UTC Incident End Time: 2026-08-26 15:30 UTC

Reported by Sinch on their status page.

August 25, 2026

Delivery Issue Germany - 1&1

Last update Aug 25, 2026 · 23:02 UTC

resolvedAug 25 · 23:02 UTC
This incident has been resolved. Incident Start Time: 2026-08-25 18:49 UTC Incident End Time: 2026-08-25 21:27 UTC

Reported by Sinch on their status page.

August 24, 2026

US1 & US7 - Site Degradation

Last update Aug 24, 2026 · 13:08 UTC

resolvedAug 24 · 13:08 UTC
This incident has been resolved. Incident Start Time: 2026-08-24 10:00 UTC Incident Restoration Time: 2026-08-24 10:55 UTC Incident End Time: 2026-08-24 12:25 UTC Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.

Reported by Sinch on their status page.

August 22, 2026

Delivery Issue Bulgaria - Vivacom

Last update Aug 22, 2026 · 18:22 UTC

resolvedAug 22 · 18:22 UTC
This incident has been resolved. Incident Start Time: 2026-08-22 14:11 UTC Incident End Time: 2026-08-22 17:21 UTC

Reported by Sinch on their status page.

August 21, 2026

Delivery Issue Philippines - Globe Telecom

Last update Aug 21, 2026 · 12:31 UTC

resolvedAug 21 · 12:31 UTC
This incident has been resolved. Incident Start Time: 2026-08-21 07:02 UTC Incident End Time: 2026-08-21 11:24 UTC

Reported by Sinch on their status page.

August 18, 2026

Sinch Engage - Web portal degradation

Last update Aug 18, 2026 · 15:30 UTC

resolvedAug 18 · 15:30 UTC
This incident has been resolved. Incident Start Time: 2026-08-18 13:32 UTC Incident End Time: 2026-08-18 15:22 UTC

Reported by Sinch on their status page.

Delivery Issue - United Kingdom - Lycamobile UK

Last update Aug 18, 2026 · 13:01 UTC

resolvedAug 18 · 13:01 UTC
This incident has been resolved. Incident Start Time: 2026-08-18 09:23 UTC Incident End Time: 2026-08-18 12:04 UTC

Reported by Sinch on their status page.

Delivery Issue Martinique - Free Caraibe

Last update Aug 18, 2026 · 11:00 UTC

resolvedAug 18 · 11:00 UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC

Reported by Sinch on their status page.

Delivery Issue Guadeloupe - Free Caraibe

Last update Aug 18, 2026 · 10:59 UTC

resolvedAug 18 · 10:59 UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC

Reported by Sinch on their status page.

Delivery Issue French Guiana - Free Caraibe

Last update Aug 18, 2026 · 05:35 UTC

resolvedAug 18 · 05:35 UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-17 23:29 UTC

Reported by Sinch on their status page.

August 17, 2026

Service Degradation - REST API - US

Last update Aug 17, 2026 · 14:34 UTC

resolvedAug 17 · 14:34 UTC
This incident has been resolved. Incident Start Time: 2026-08-16 17:58 UTC Incident End Time: 2026-08-17 02:45 UTC

Reported by Sinch on their status page.

August 14, 2026

Delivery Issue - United Kingdom - O2 UK

Last update Aug 14, 2026 · 11:13 UTC

resolvedAug 14 · 11:13 UTC
This incident has been resolved. Incident Start Time: 2026-08-14 09:36 UTC Incident End Time: 2026-08-14 10:12 UTC

Reported by Sinch on their status page.

Delivery Issue Sweden - Telia

Last update Aug 14, 2026 · 09:32 UTC

resolvedAug 14 · 09:32 UTC
This incident has been resolved. Incident Start Time: 2026-08-14 07:44 UTC Incident End Time: 2026-08-14 09:27 UTC

Reported by Sinch on their status page.

Delivery Issue Colombia - Telefonica

Last update Aug 14, 2026 · 02:51 UTC

resolvedAug 14 · 02:51 UTC
This incident has been resolved. Incident Start Time: 2026-08-14 00:25 UTC Incident End Time: 2026-08-14 02:25 UTC

Reported by Sinch on their status page.

August 13, 2026

Service Degradation – Number Lookups – All Regions

Last update Aug 13, 2026 · 22:05 UTC

resolvedAug 13 · 22:05 UTC
Please be advised that we experienced a short service interruption with the Sinch Number Lookup API service. Requests received a 500 response to number lookup API requests. The incident is now resolved and impact times were 21:10 - 21:29. All services are now restored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we close out this incident. For further information or assistance, please contact us at support@sinch.com.

Reported by Sinch on their status page.

Service Degradation - AU1 Site - Retroactive

Last update Aug 13, 2026 · 13:50 UTC

resolvedAug 13 · 10:14 UTC
Dear client, We are writing to retroactively inform you that we experienced a temporary degradation on our AU1 Site. Incident Start Time: 2026-08-13 12:14 UTC Incident End Time: 2026-08-13 12:50 UTC  Customers may have experienced short term connectivity issues, Missing/Delayed MTs/MOs during the incident period. If you have any questions, please contact support@sinch.com.

Reported by Sinch on their status page.

US1 & US7 - Site Degradation

Last update Aug 13, 2026 · 11:38 UTC

resolvedAug 13 · 11:38 UTC
This incident has been resolved. Incident Start Time: 2026-08-13 09:30 UTC Incident Restoration Time: 2026-08-13 10:12 UTC Incident End Time: 2026-08-13 10:30 UTC

Reported by Sinch on their status page.