Sinch Incident History

1. resolvedOct 28 · 21:51 UTC

   This incident has been resolved. Incident Start Time: 2026-10-28 15:06 UTC Incident End Time: 2026-10-28 20:25 UTC

Reported by Sinch on their status page.

1. InvestigatingOct 28 · 15:37 UTC

   We are currently observing delivery issues in Belgium - VOOmobile Incident Start Time: 2026-10-28 15:06 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Reported by Sinch on their status page.

1. CompletedOct 28 · 10:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. ScheduledOct 28 · 16:00 UTC

   We are writing to inform you that, as part of our continuous efforts to improve the performance and reliability of the Chatlayer platform, we will be performing a scheduled database upgrade at the times specified below.Type: Scheduled Maintenance – Chatlayer database upgradeDate: Wednesday, 28th of October 2026This is a rolling, region-by-region upgrade. No full service outage is expected. Customers may experience brief, intermittent service degradation of up to 1 hour during their region's maintenance window, as the systems cycle through the upgrade.Windows:US: 08:00 – 09:00 UTCSouth America: 09:00 – 10:00 UTCIndia / APAC: 15:00 – 16:00 UTCEMEA: 06:00 – 07:00 UTCImpact: Customers may experience brief, intermittent delays to bot responses for up to 1 hour during their region's window. No message loss or extended downtime is expected.We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or rescheduled, we will update this page accordingly.Please contact support@sinch.com should you require further information or assistance.

Reported by Sinch on their status page.

1. resolvedOct 27 · 04:26 UTC

   This incident has been resolved. Incident Start Time: 2026-10-27 03:14 UTC Incident End Time: 2026-10-27 04:11 UTC

Reported by Sinch on their status page.

1. ResolvedOct 27 · 04:26 UTC

   This incident has been resolved.Incident Start Time: 2026-10-27 03:14 UTCIncident End Time: 2026-10-27 04:11 UTC

Reported by Sinch on their status page.

1. CompletedOct 27 · 10:02 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 27 · 10:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 26 · 16:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 26 · 16:05 UTC

   At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com

Reported by Sinch on their status page.

1. ResolvedOct 26 · 16:05 UTC

   At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored.During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy.Incident Start Time: 2026-10-26 12:58 UTCIncident End Time: 2026-10-26 15:11 UTCFor any inquiries, please contact support@sinch.com

Reported by Sinch on their status page.

1. resolvedOct 26 · 02:32 UTC

   This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC

Reported by Sinch on their status page.

1. ResolvedOct 26 · 02:32 UTC

   This incident has been resolved.Incident Start Time: 2026-10-26 00:30 UTCIncident End Time: 2026-10-26 01:59 UTC

Reported by Sinch on their status page.

1. resolvedOct 25 · 21:36 UTC

   This incident has been resolved. Incident Start Time: 2026-10-25 09:10 UTC Incident End Time: 2026-10-25 21:28 UTC

Reported by Sinch on their status page.

1. ResolvedOct 25 · 21:36 UTC

   This incident has been resolved. Incident Start Time: 2026-10-25 09:10 UTCIncident End Time: 2026-10-25 21:28 UTC

Reported by Sinch on their status page.

1. resolvedOct 24 · 00:23 UTC

   This incident has been resolved. Incident Start Time: 2026-10-23 15:36 UTC Incident End Time: 2026-10-23 22:27 UTC

Reported by Sinch on their status page.

1. ResolvedOct 24 · 00:23 UTC

   This incident has been resolved.Incident Start Time: 2026-10-23 15:36 UTCIncident End Time: 2026-10-23 22:27 UTC

Reported by Sinch on their status page.

1. CompletedOct 26 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 26 · 16:13 UTC

   The scheduled activity has been cancelled and will be replaced by an emergency maintenance per the times in the below notification.https://status.sinch.com/incidents/nmhg0wz5j7my

Reported by Sinch on their status page.

1. resolvedOct 23 · 16:21 UTC

   This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

Reported by Sinch on their status page.

1. ResolvedOct 23 · 16:21 UTC

   This incident has been resolved.Incident Start Time: 2026-10-23 01:24 UTCIncident End Time: 2026-10-23 13:36 UTC

Reported by Sinch on their status page.

1. resolvedOct 22 · 17:46 UTC

   This incident has been resolved. Incident Start Time: 2026-10-22 13:42 UTC Incident End Time: 2026-10-22 14:36 UTC

Reported by Sinch on their status page.

1. resolvedOct 22 · 15:04 UTC

   This incident has been resolved. Incident Start Time: 2026-10-22 12:28 UTC Incident End Time: 2026-10-22 14:16 UTC

Reported by Sinch on their status page.

1. ResolvedOct 22 · 15:04 UTC

   This incident has been resolved.Incident Start Time: 2026-10-22 12:28 UTCIncident End Time: 2026-10-22 14:16 UTC

Reported by Sinch on their status page.

1. CompletedOct 22 · 11:45 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 22 · 10:02 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 21 · 17:09 UTC

   This incident has been resolved. Incident Start Time: 2026-10-21 15:16 UTC Incident End Time: 2026-10-21 16:30 UTC

Reported by Sinch on their status page.

1. ResolvedOct 21 · 17:09 UTC

   This incident has been resolved.Incident Start Time: 2026-10-21 15:16 UTCIncident End Time: 2026-10-21 16:30 UTC

Reported by Sinch on their status page.

1. CompletedOct 28 · 10:02 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 28 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 27 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 21 · 20:48 UTC

   This incident has been resolved. Incident Start Time: 2026-10-21 09:37 UTC Incident End Time: 2026-10-21 19:58 UTC

Reported by Sinch on their status page.

1. CompletedOct 22 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 21 · 10:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 20 · 14:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 20 · 13:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 20 · 19:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 20 · 14:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 19 · 10:51 UTC

   This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

Reported by Sinch on their status page.

1. ResolvedOct 19 · 10:51 UTC

   This incident has been resolved.Incident Start Time: 2026-10-15 08:00 UTCIncident End Time: 2026-10-19 10:00 UTC

Reported by Sinch on their status page.

1. CompletedOct 23 · 04:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 22 · 10:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 21 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 19 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 19 · 10:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 15 · 02:03 UTC

   This incident has been resolved. Incident Start Time: 2026-10-15 00:30 UTC Incident End Time: 2026-10-15 01:53 UTC

Reported by Sinch on their status page.

1. ResolvedOct 15 · 02:03 UTC

   This incident has been resolved.Incident Start Time: 2026-10-15 00:30 UTCIncident End Time: 2026-10-15 01:53 UTC

Reported by Sinch on their status page.

1. resolvedOct 15 · 01:20 UTC

   This incident has been resolved. Incident Start Time: 2026-10-14 22:14 UTC End Start Time: 2026-10-15 00:14 UTC

Reported by Sinch on their status page.

1. ResolvedOct 15 · 01:20 UTC

   This incident has been resolved.Incident Start Time: 2026-10-14 22:14 UTCEnd Start Time: 2026-10-15 00:14 UTC

Reported by Sinch on their status page.

1. CompletedOct 15 · 11:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 11 · 17:56 UTC

   This incident has been resolved. Incident Start Time: 2026-10-11 16:09 UTC Incident End Time: 2026-10-11 17:25 UTC

Reported by Sinch on their status page.

1. CompletedOct 20 · 13:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 9 · 12:14 UTC

   This incident has been resolved. Incident Start Time: 2026-10-09 07:46 UTC Incident End Time: 2026-10-09 10:53 UTC

Reported by Sinch on their status page.

1. resolvedOct 9 · 07:00 UTC

   We are writing to inform you regarding an incident that affected our Engage - Zoho CRM services during the below time-frame. Incident Start Time: 2026-10-09 07:00 UTC Incident End Time: 2026-10-09 07:30 UTC During the incident you may have experienced issues sending messages, reviewing reports and other functionalities. A fix has been deployed and the issue was resolved. Thank you for understanding and our sincere apologies for any disruptions to your business.

Reported by Sinch on their status page.

1. resolvedOct 8 · 09:50 UTC

   This incident has been resolved. Incident Start Time: 2026-10-08 09:03 UTC Incident End Time: 2026-10-08 09:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Reported by Sinch on their status page.

1. resolvedOct 7 · 22:06 UTC

   This incident has been resolved. Incident Start Time: 2026-10-07 13:59 UTC Incident End Time: 2026-10-07 17:46 UTC

Reported by Sinch on their status page.

1. resolvedOct 7 · 15:19 UTC

   This incident has been resolved. Incident Start Time: 2026-10-07 04:21 UTC Incident End Time: 2026-10-07 14:20 UTC

Reported by Sinch on their status page.

1. resolvedOct 7 · 10:42 UTC

   This incident has been resolved. Incident Start Time: 2026-10-07 05:18 UTC Incident End Time: 2026-10-07 09:44 UTC

Reported by Sinch on their status page.

1. resolvedOct 7 · 07:21 UTC

   This incident has been resolved. Incident Start Time: 2026-10-07 03:32 UTC Incident End Time: 2026-10-07 06:03 UTC

Reported by Sinch on their status page.

1. CompletedOct 22 · 04:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 14 · 04:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 6 · 19:21 UTC

   This incident has been resolved. Incident Start Time: 2026-10-06 17:37 UTC Incident End Time: 2026-10-06 18:16 UTC

Reported by Sinch on their status page.

1. resolvedOct 6 · 19:17 UTC

   This incident has been resolved. Incident Start Time: 2026-10-06 17:37 UTC Incident End Time: 2026-10-06 18:14 UTC

Reported by Sinch on their status page.

1. resolvedOct 6 · 14:41 UTC

   This incident has been resolved. Incident Start Time: 2026-10-06 13:41 UTC Incident End Time: 2026-10-06 14:08 UTC

Reported by Sinch on their status page.

1. CompletedOct 20 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 19 · 07:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 18 · 22:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 18 · 16:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 18 · 22:01 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 6 · 06:59 UTC

   We experienced an issue with sending towards Tele2Comviq - Sweden. Impact: Customers may have experienced Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. Incident Start Time: 2026-10-06 06:59:00 UTC Incident End Time: 2026-10-06 07:07:00 UTC If you have any questions, please contact support@sinch.com

Reported by Sinch on their status page.

1. resolvedOct 4 · 15:06 UTC

   This incident has been resolved. Incident Start Time: 2026-10-04 11:06 UTC Incident End Time: 2026-10-04 13:08 UTC

Reported by Sinch on their status page.

1. resolvedOct 4 · 12:16 UTC

   This incident has been resolved. Incident Start Time: 2026-10-04 04:10 UTC Incident End Time: 2026-10-04 11:13 UTC

Reported by Sinch on their status page.

1. resolvedOct 2 · 06:00 UTC

   We want to inform you that we experienced a performance degradation impacting our Calling service. Incident Start Time: 2026-10-02 05:51 UTC Incident End Time: 2026-10-02 09:05 UTC Impact: Customers may have experienced failed attempts when making PSTN outbound calls. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding while we worked to resolve the issue. For further information or assistance, please contact us at support@sinch.com.

Reported by Sinch on their status page.

1. resolvedOct 1 · 18:51 UTC

   This incident has been resolved. Incident Start Time: 2026-10-01 14:29 UTC Incident End Time: 2026-10-01 18:12 UTC

Reported by Sinch on their status page.

1. CompletedOct 15 · 08:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 15 · 12:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. resolvedOct 1 · 06:00 UTC

   We experienced an issue causing degradation for RTCx services in the US region. The issue was identified and a fix deployed to resolve the issue Incident Start Time: 2026-10-01 8:00 UTC Incident End Time: 2026-05-06 9:36 UTC Impact: Some traffic could have been delayed and/or rejected If you have any questions, please contact support@sinch.com

Reported by Sinch on their status page.

1. resolvedOct 1 · 00:35 UTC

   This incident has been resolved. Incident Start Time: 2026-09-30 20:59 UTC Incident End Time: 2026-09-30 23:31 UTC

Reported by Sinch on their status page.

1. resolvedSep 30 · 12:30 UTC

   This incident has been resolved. Incident Start Time: 2026-09-29 23:27 UTC Incident Start Time: 2026-09-30 09:01 UTC

Reported by Sinch on their status page.

1. CompletedOct 14 · 16:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 15 · 06:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 15 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.

1. CompletedOct 22 · 07:00 UTC

   The scheduled maintenance has been completed.

Reported by Sinch on their status page.