Sinch Incident History

This incident has been resolved. Incident Start Time: 2026-07-25 01:46 UTC Incident End Time: 2026-07-25 04:57 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Brazil - Claro. Incident Start Time: 2026-07-25 01:46 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

This incident has been resolved. Incident Start Time: 2026-07-24 16:05 UTC Incident End Time: 2026-07-24 17:51 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Hungary - Telenor Incident Start Time: 2026-07-24 16:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident End Time: 2026-07-23 06:40 UTC

We are writing to inform you that we are observing issues for Pricing, Country Information and Message Search modules on the customer dashboard. We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

This incident has been resolved. Incident Start Time: 2026-07-20 21:15 UTC Incident End Time: 2026-07-21 02:12 UTC

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Djibouti - Evatis Incident Start Time: 2026-07-20 21:15 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-20 04:34 UTC Incident End Time: 2026-07-20 12:31 UTC

We are currently observing delivery issues in Italy - Fastweb. Incident Start Time: 2026-07-20 04:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-19 05:02 UTC Incident Start Time: 2026-07-19 23:43 UTC

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-07-19 05:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-19 13:50 UTC Incident End Time: 2026-07-19 21:14 UTC

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-07-19 13:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-18 07:03 UTC Incident End Time: 2026-07-18 16:10 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Guernsey - Sure Incident Start Time: 2026-07-18 07:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-18 06:05 UTC Incident End Time: 2026-07-18 10:17 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Guadeloupe - Outremer Telecom Incident Start Time: 2026-07-18 06:05 Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Technical teams deployed a corrective fix and initial monitoring has yielded positive results. Sinch NOC will continue to monitor services for stability.

We are continuing to monitor for any further issues.

The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.

Ticket Number: MNOC-64700 Services: SMSx Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : July 16, 19:05 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

This incident has been resolved. Incident Start Time: 2026-07-17 03:45 UTC. Incident Start Time: 2026-07-17 15:49 UTC.

We are continuing to investigate this issue.

We are continuing to investigate this issue

We are currently observing delivery issues in Brazil - TIM Brazil Incident Start Time: 2026-07-17 03:45 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

All inbound services for Elastic SIP Trunking have restored as of 21:12 UTC. If you have any additional questions, please submit a ticket to support@sinch.com.

A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.

Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

This incident has been resolved. Incident Start Time: 2026-07-16 17:59 UTC Incident Start Time: 2026-07-16 19:39 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues towards USA - T-Mobile. Incident Start Time: 2026-07-16 17:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

All services are confirmed restored and this incident is now resolved.

Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

This incident has been resolved. Incident Start Time: 2026-07-15 13:01 UTC Incident End Time: 2026-07-15 16:46 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Iraq - Asia Cell Incident Start Time: 2026-07-15 13:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-14 22:11 UTC Incident End Time: 2026-07-14 23:23 UTC

We are currently observing delivery issues in Italy - Vodafone Incident Start Time: 2026-07-14 22:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-07-13 14:59 UTC Incident End Time: 2026-07-13 18:34 UTC

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently observing delivery issues towards USA - T-Mobile. Incident Start Time: 2026-07-13 14:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts