Sinch Status

This incident has been resolved. Incident Start Time: 2026-06-12 03:59 UTC Incident End Time: 2026-06-12 13:34 UTC

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-06-12 03:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-12 14:30 UTC Incident End Time: 2026-06-12 18:13 UTC

Meta is currently experiencing a major service disruption affecting several services, including WhatsApp, Messenger and Instagram. Meta has confirmed high disruptions impacting the WhatsApp Cloud API and their engineering teams are actively investigating the issue. Users may experience message delivery delays, API failures, connection issues, or temporary service unavailability. Please also refer to the official Meta Status Page for the latest updates: https://metastatus.com/ We are monitoring the situation closely and will provide further updates as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently facing a service degradation on dashboard analytics for a subset of Conversation API traffic sent. Impact: Customers may notice an inaccurate status for a subset of Conversation API messages For any inquiries, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-12 07:49 UTC Incident End Time: 2026-06-12 09:40 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Jersey - Jersey Airtel Incident Start Time: 2026-06-12 07:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-12 07:59 UTC Incident End Time: 2026-06-12 09:40 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Guernsey - Sure Guernsey Incident Start Time: 2026-06-12 07:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-12 04:45 UTC Incident End Time: 2026-06-12 07:49 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-06-12 04:45 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-11 02:12 UTC Incident End Time: 2026-06-11 03:06 UTC

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-11 02:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-10 21:26 UTC Incident End Time: 2026-06-10 22:59 UTC

We are currently observing delivery issues in Germany - 1&1 Incident Start Time: 2026-06-10 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:50 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Italy - Plintron Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:13 UTC

We are currently observing delivery issues in Italy - Vodafone Italy Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-06-09 22:52 UTC Incident End Time: 2026-06-10 00:36 UTC

We are currently observing delivery issues in Italy - Vodafone. Incident Start Time: 2026-06-09 22:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

This incident has been resolved. Incident Start Time: 2026-06-09 20:12 UTC Incident End Time: 2026-06-09 23:18 UTC

We are continuing to investigate this issue.

We are currently observing delivery issues in Delivery Issue Colombia - Claro Incident Start Time: 2026-06-09 20:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We have observed a degradation of connectivity on our Landing Page

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-06-08 07:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-06-08 05:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-06-08 03:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues towards Angola - Africell. Incident Start Time: 2026-06-05 12:29 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information.

Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

We are currently observing delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-04 04:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable. Impact: New Message Screen is currently degraded. Incident Start Time: 2026-06-03 20:30 UTC We are actively investigating and will provide further updates as more information becomes available.

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-02 07:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 13:21 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-05-31 13:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-05-31 04:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Mexico - Telefonica Incident Start Time: 2026-05-29 20:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].