Person Centred Software Incident History
Person Centred Software is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Atlas Device Synchronisation"
Last updateThere is an issue with the Atlas device sync service. Our technical teams are investigating.
Report: "Performance Issues with mCare on Database Shard B - Affecting 12% of Customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Report: "Atlas Device Synchronisation"
Last updateThis incident has been resolved.
Performance has degraded again, our engineers are continuing to investigate.
A fix has been implemented and we are monitoring the results.
There is an issue with the Atlas device sync service. Our technical teams are investigating.
Report: "Performance Issues with mCare on Database Shard B - Affecting 12% of Customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Report: "Performance Issues with mCare on Database Shard B - Affecting 12% of Customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Report: "Performance Issues with mCare Database Shard I - Affecting 14% of Customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Report: "Performance Issues with mCare Database Shard I - Affecting 14% of Customers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
Report: "Atlas failing to show information from titan correctly. Items not showing as handed out"
Last updateWe are continuing to investigate this issue.
We are continuing to investigate this issue.
There is an integration failure with Atlas not correctly showing information from Titan. Our development team are working on investigating this now
Report: "Atlas failing to show information from titan correctly. Items not showing as handed out"
Last updateWe are continuing to investigate this issue.
We are continuing to investigate this issue.
There is an integration failure with Atlas not correctly showing information from Titan. Our development team are working on investigating this now