Palo Alto Networks Cloud Services Incident History

Azure is still working on recovery. We are continuously monitoring their progress.

We are continuing to monitor for any further issues.

We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of new resources. Until the capacity issue is resolved by Microsoft: - Maintain Steady-State: Keep current resource configurations intact and postpone premium SKU migrations or panorama migrations. - Normalize Traffic: Maintain your current traffic baselines where possible to avoid triggering sudden autoscaling needs. - Defer New Deployments: Hold off on launching new resources until full capacity is restored.

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 23th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 20th, 8:00UTC

Update - Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 16th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 15th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC

We are continuing to monitor for any further issues.

Azure is still working on recovery. We are continuously monitoring their progress.

Azure is still working on recovery. We are continuously monitoring their progress.

We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources. Current Status: Azure is currently experiencing compute capacity issues within the regions. This is impacting our ability to scale out new virtual machines. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. Next Update: July 13th, 8:00UTC

This incident has been resolved.

Customers using Panorama to manage their Azure Cloud Native Next-Generation Firewall (CNGFW) environment may experience errors when creating or updating firewalls and services, or when utilizing logging services. We have identified the issue and are actively working on a fix. Our next update will be provided by 9:00 PM PT on August 1st, 2026

This incident has been resolved.

Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.

This incident has been resolved.

RCA in progress.

This issue has been resolved and the Customer Support Portal if fully operational.

Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.

Incident management team is actively working the issue.