checked Oct 24, 2026 5:15 PM UTC · OpenText's official status page
OpenText has disruptions affecting Middle East ME22.
Operational: Cloud Fax services APAC, Cloud Fax services Europe, Cloud Fax services North America.
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99 reports published by OpenText in the last 30 days · 10 still open
resolvedOct 21 · 22:18 UTC
The following services were unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM4021979
Reported by OpenText on their status page.
monitoringOct 21 · 17:31 UTC
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
Reported by OpenText on their status page.
resolvedOct 19 · 07:00 UTC
The following applications in both North America (Li3) and Europe (AM3) were unavailable. Teams were assembled at the time and recoveries were seen after restarting Authentication and Entitlement services. Core Content Core for Success Factors Core Federated Compliance Core Collaboration for Engineering (Supplier Exchange) Reference: IM4019859
Reported by OpenText on their status page.
resolvedOct 17 · 02:16 UTC
Desktop Messaging BMS was experiencing delays in processing PDF files. The issue is now resolved. We appreciate your patience. Tracking Number: IM4019383
Reported by OpenText on their status page.
resolvedOct 16 · 14:48 UTC
Core Management Console experienced intermittent login failures. The issue is now resolved. We appreciate your patience. Tracking Number: IM4019194
Reported by OpenText on their status page.
ScheduledOct 15 · 18:00 UTC
ADX Desktop / Webaccesshttps://web.adx.netAfter 15 October 2026, clients and their trading partners may be unable to securely connect to ADX Desktop/Webaccess via https://web.adx.net if the new certificate is not installed according to your local network/application processes.Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Reported by OpenText on their status page.
ScheduledOct 15 · 19:00 UTC
OpenText is pleased to announce the release of Core Content Management (corecontent.eu.opentext.com) 26.4.2, occurring on 15 October 2026, from 06:00 to 19:00 UTC.If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Reported by OpenText on their status page.
ScheduledOct 15 · 19:00 UTC
OpenText™ Core Content Management for SAP® SuccessFactors (corecontent.eu.opentext.com) 26.4.2, occurring on 15 October 2026, from 06:00 to 19:00 UTC.If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Reported by OpenText on their status page.
resolvedOct 12 · 17:50 UTC
The RCA is now available. Click here for RCA.
Reported by OpenText on their status page.
ResolvedOct 12 · 17:50 UTC
The RCA is now available. Click here for RCA.
Reported by OpenText on their status page.
resolvedOct 12 · 17:45 UTC
The RCA is now available. Click here for RCA.
Reported by OpenText on their status page.
ResolvedOct 12 · 17:45 UTC
The RCA is now available. Click here for RCA.
Reported by OpenText on their status page.
CompletedOct 15 · 05:10 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 18:14 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 18:15 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedOct 9 · 20:22 UTC
Zix SMB and Secure Cloud Encryption services experienced an issue when sending outbound messages. Users would experience messages being undelivered, with the NDR showing the issue as Unbalanced. The issue is now resolved. We appreciate your patience. Tracking Number: IM4015057
Reported by OpenText on their status page.
ResolvedOct 9 · 20:22 UTC
Zix SMB and Secure Cloud Encryption services experienced an issue when sending outbound messages. Users would experience messages being undelivered, with the NDR showing the issue as Unbalanced. The issue is now resolved. We appreciate your patience. Tracking Number: IM4015057
Reported by OpenText on their status page.
resolvedOct 8 · 22:33 UTC
This incident has been resolved.
Reported by OpenText on their status page.
ResolvedOct 8 · 22:33 UTC
This incident has been resolved.
Reported by OpenText on their status page.
resolvedOct 8 · 23:19 UTC
Core US was experiencing an issue affecting search functionality. The issue is now resolved. We appreciate your patience.
Tracking Number: IM4014044
Reported by OpenText on their status page.
ResolvedOct 8 · 23:19 UTC
Core US was experiencing an issue affecting search functionality. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com)- Core Content Management (corecontent.us.opentext.com)- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText- Core Platform - SearchTracking Number: IM4014044
Reported by OpenText on their status page.
resolvedOct 8 · 03:53 UTC
Core US experienced service degradation. The issue is now resolved. We appreciate your patience.
Tracking Number: IM4014044
Reported by OpenText on their status page.
MonitoringOct 8 · 02:11 UTC
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - SearchTracking Number: IM4014044
Reported by OpenText on their status page.
CompletedOct 15 · 05:09 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 18:16 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 18:10 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedOct 7 · 19:56 UTC
This incident has been resolved.
Reported by OpenText on their status page.
ResolvedOct 7 · 19:56 UTC
This incident has been resolved.
Reported by OpenText on their status page.
CompletedOct 8 · 06:00 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 7 · 23:00 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedOct 2 · 17:00 UTC
Frankfurt EU38 experienced an issue with Integration Studio. Saving listeners and creating scenarios were not working. The issue is now resolved. We appreciate your patience. Tracking Number: 3349552
Reported by OpenText on their status page.
ResolvedOct 2 · 17:00 UTC
Frankfurt EU38 experienced an issue with Integration Studio. Saving listeners and creating scenarios were not working. The issue is now resolved. We appreciate your patience. Tracking Number: 3349552
Reported by OpenText on their status page.
CompletedOct 12 · 23:00 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedOct 1 · 10:18 UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM4009632
Reported by OpenText on their status page.
ResolvedOct 1 · 10:18 UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM4009632
Reported by OpenText on their status page.
resolvedOct 8 · 00:27 UTC
This incident has been resolved.
Reported by OpenText on their status page.
ResolvedOct 8 · 00:27 UTC
This incident has been resolved.
Reported by OpenText on their status page.
CompletedSep 30 · 22:58 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 7 · 22:32 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 1 · 09:19 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 04:47 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
ScheduledSep 27 · 05:00 UTC
Services affected: US Managed Services Shared Message Gateway (SMG) - Pre-productionhttps://beta-smg.tradinggrid.gxs.com (SSL/TLS only)HTTP and SFTP connections are not affected.Impact: After 27 September 2026, clients and their trading partners may be unable to securely connect to pre-production US Managed Services Shared Message Gateway (SMG) via HTTPS if the new certificate is not installed according to your local network/application processes.Signing and Encryption certificates are not impacted.Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Reported by OpenText on their status page.
ScheduledSep 27 · 05:00 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Bizhttps://bizlinkp11.tgms.gxs.comImpact: After 27 September 2026, clients and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz service via https://bizlinkp11.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.Signing and Encryption certificates are not impacted.Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Reported by OpenText on their status page.
ScheduledSep 27 · 05:00 UTC
OpenText Trading Grid Messaging Service (TGMS)https://bizlinkp12.tgms.gxs.comAfter 27 September 2026, clients and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) via https://bizlinkp12.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.Signing and Encryption certificates are not impacted.Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Reported by OpenText on their status page.
ScheduledSep 27 · 05:00 UTC
Services affected: OpenText Pre-production TGMS US SMG HTTPShttps://web.betagrid.gxs.comImpact: After 27 September 2026, clients and their trading partners may be unable to securely connect to OpenText Pre-production TGMS US SMG HTTPS via https://web.betagrid.gxs.com if the new certificate is not installed according to your local network/application processes.Signing and Encryption certificates are not impacted.Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Reported by OpenText on their status page.
CompletedSep 26 · 06:16 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 26 · 06:18 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 26 · 05:29 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedSep 25 · 18:56 UTC
Core EDR/MDR experienced an issue affecting workflow processing. Workflows created on or after 11 September 2026, as well as existing workflows updated on or after that date, may have not been triggering as expected. The issue is now resolved. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
Reported by OpenText on their status page.
ResolvedSep 25 · 18:56 UTC
Core EDR/MDR experienced an issue affecting workflow processing. Workflows created on or after 11 September 2026, as well as existing workflows updated on or after that date, may have not been triggering as expected. The issue is now resolved. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
Reported by OpenText on their status page.
CompletedOct 11 · 04:54 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 7 · 15:04 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 12 · 12:30 UTC
The change has been postponed. More details about the new date will be provided at a later time.
Reported by OpenText on their status page.
CompletedSep 30 · 21:57 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
resolvedSep 29 · 16:50 UTC
Core DNS Protection Block Page clients experienced an issue accessing blocked HTTPS websites. The required updates are now available and should be applied automatically soon. Once completed, the issue is expected to be resolved without further action. The related certificate deployment utility is also available for download. We appreciate your patience. Tracking Number: I5791953
Reported by OpenText on their status page.
ResolvedSep 29 · 16:50 UTC
Core DNS Protection Block Page clients experienced an issue accessing blocked HTTPS websites. The required updates are now available and should be applied automatically soon. Once completed, the issue is expected to be resolved without further action. The related certificate deployment utility is also available for download. We appreciate your patience. Tracking Number: I5791953
Reported by OpenText on their status page.
UpdateSep 25 · 21:40 UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first. Tracking Number: I5791953
Reported by OpenText on their status page.
CompletedOct 9 · 03:54 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 15:11 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 08:12 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 6 · 14:26 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 2 · 11:11 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 1 · 11:36 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 30 · 06:43 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 30 · 06:42 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 29 · 10:38 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 25 · 21:54 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 25 · 17:50 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
postmortemSep 18 · 16:45 UTC
Tracking number: IM4000627 PM1011731
Incident window: September 17, 2026, from 14:28 GMT to September 17, 2026, at 15:04 GMT
Services affected: OpenText™ Enterprise Service Management (Frankfurt EU8)
RCA target completion date: October 2, 2026
Overview
On September 17, 2026, at 15:17 GMT, Incident Management was engaged to investigate performance degradation affecting OpenText™ Enterprise Service Management clients in the Frankfurt EU8 environment.
Impact
Users experienced performance degradation and reduced system responsiveness while accessing the application.
Resolution
The investigation identified high CPU and memory utilization within the database environment, that contributed to the observed performance delays.
To mitigate the issue and restore service, technical teams created an index for the affected database query to improve query efficiency and executed a controlled restart of the affected deployments. Following these actions, technical teams validated that system performance and stability returned to normal operating thresholds. Full-service recovery was confirmed at 15:40 GMT on September 17, 2026.
Tracking number: IM4000627 PM1011731
Incident window: September 17, 2026, from 14:28 to 15:04 GMT
Services affected: OpenText™ Enterprise Service Management (Frankfurt EU8)
Overview
On September 17, 2026, at 15:17 GMT, Incident Management was engaged to investigate performance degradation affecting OpenText™ Enterprise Service Management clients in the Frankfurt EU8 environment.
Impact
Users experienced performance degradation and reduced system responsiveness while accessing the application.
Root Cause
The investigation determined that an external integration caused a substantial spike in database utilization, resulting in increased system load and the observed performance degradation.
Resolution
To mitigate the issue and restore service, technical teams created an index for the affected database query to improve query efficiency and executed a controlled restart of the affected deployments. Following these actions, system performance and stability returned to normal operating thresholds at 15:04 GMT, ending the impact. Full-service recovery was confirmed at 15:40 GMT.
Action Plan
Implement code changes and application safeguards to help ensure that excessive load generated by external integrations does not adversely affect the performance and stability of the overall farm. - In progress - Target complete date: Q1 2027
Align with the Global Command Center to enhance monitoring and alerting for abnormal integration traffic, query latency, and connection growth, enabling earlier intervention - Completed
Perform controlled load and resilience testing for high-volume integration scenarios to validate safeguards, alert thresholds, and platform recovery behavior before deployment. - In progress - Target complete date: Q1 2027
Reported by OpenText on their status page.
CompletedOct 4 · 08:46 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 06:34 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 14 · 23:25 UTC
The system maintenance originally planned for 17 October 2026, from 10:00 to 21:00 UTC, has been cancelled. Thank you for your understanding.Tracking Number: C2330378
Reported by OpenText on their status page.
CompletedOct 12 · 12:29 UTC
The change has been postponed. More details about the new date will be provided at a later time.
Reported by OpenText on their status page.
postmortemSep 18 · 12:42 UTC
Tracking number: IM3998323 PM1011731
Incident window: September 14, 2026, from 12:32 GMT to 13:35 GMT
Services affected: OpenText™ Enterprise Service Management (Frankfurt EU8)
RCA target completion date: August 29, 2026
Overview
On September 14, 2026, at 13:31 GMT, Incident Management was engaged to investigate service degradation affecting the OpenText™ Enterprise Service Management.
Impact
Several customers experienced performance degradation while using the OpenText™ Service Management (SMAX) application. The product UI was slow to resolve during this period for impacted customers and some logins were delayed.
Resolution
The investigation determined that a database spike initiated by an external integration resulted in the observed performance degradation.
The integration was paused to reduce impact on the database and the system automatically. Performance stabilized at 13:35 GMT on September 14, 2026. OpenText has followed up on the integration with impacted customers to ensure best practices for use are followed going forward.
Tracking number: IM3998323 PM1011731
Incident window: September 14, 2026, from 12:32 GMT to 13:35 GMT
Services affected: OpenText™ Enterprise Service Management (Frankfurt EU8)
Overview
On September 14, 2026, at 13:31 GMT, Incident Management was engaged to investigate service degradation affecting the OpenText™ Enterprise Service Management (Frankfurt EU8).
Impact
Several customers experienced performance degradation while using the OpenText™ Service Management (SMAX) application. The product UI was slow to resolve during this period for impacted customers, and some logins were delayed.
Root Cause
The investigation determined that an external integration caused a substantial spike in database utilization, resulting in increased system load and the observed performance degradation.
Resolution
The integration was paused to reduce database and system load. Performance stabilized, and normal operations resumed at 13:35 GMT on September 14, 2026.
Action Plan
Implement code changes and application safeguards to help ensure that excessive load generated by external integrations does not adversely affect the performance and stability of the overall farm. - In progress - Target complete date: Q1 2027
Engage the customer responsible for the external integration to review best practices around configuration and operation to help minimize performance impact on the platform. - Completed
Align with the Global Command Center to enhance monitoring and alerting for abnormal integration traffic, query latency, and connection growth, enabling earlier intervention - Completed
Perform controlled load and resilience testing for high-volume integration scenarios to validate safeguards, alert thresholds, and platform recovery behavior before deployment. - In progress - Target complete date: Q1 2027
Reported by OpenText on their status page.
CompletedSep 25 · 01:08 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 04:48 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 11:20 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 11:22 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 11 · 10:29 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 12 · 05:26 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 11 · 07:09 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 11 · 05:16 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 10 · 22:23 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 06:33 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 06:31 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 7 · 15:12 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 12:34 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 7 · 15:14 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 06:27 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 06:26 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 03:24 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 06:37 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 06:32 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 06:32 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 04:53 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 08:13 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 30 · 14:07 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedSep 27 · 11:23 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
CompletedOct 4 · 04:58 UTC
The scheduled maintenance has been completed.
Reported by OpenText on their status page.
