OpenText Incident History

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145

Frankfurt EU18 farm experienced service unavailability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3964099

Frankfurt EU18 farm was experiencing service unavailability. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3964099

Frankfurt EU18 farm is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3964099

Frankfurt EU18 may have experienced degradation issues with SLT calculation The issue is now resolved. We appreciate your patience. Tracking Number: IM3963996

Frankfurt EU18 may experience degradation issues with SLT calculation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3963996

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3961151

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

This incident has been resolved.

Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3960496

Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available. Tracking Number: IM3958701

Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: IM3958701

Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available.Tracking Number: IM3958701

Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: IM3958701

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A facility power maintenance window has been scheduled on 11 July 2026, from 10:00 UTC to 12 July 2026, 20:00 UTC. Brief intermittent service interruptions of five minutes or less are expected to occur throughout this timeframe as power is migrated to the new transfer switches. Our teams will continuously monitor the service and take mitigation actions as needed throughout the maintenance window.No customer action required. Services will automatically restore after the cutover.Tracking Number: C2267067

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Tokyo JP12 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC. The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680 https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985 Intermittent interruptions may occur to the UCMDB service throughout this timeframe.Tracking Number: C2308271

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Central CA16 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985Intermittent service interruptions may occur to UCMDB service throughout this timeframe.Tracking Number: C2308268

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sydney AP10 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985Intermittent service interruptions may occur to UCMDB service throughout this timeframe.Tracking Number: C2308243

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Singapore SG20 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC. The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680 https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985 Intermittent interruptions may occur to the UCMDB service throughout this timeframe.Tracking Number: C2308256

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Frankfurt EU38 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC. The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680 https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985 Intermittent interruptions may occur to the UCMDB service throughout this timeframe.Tracking Number: C2308240

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cape Town SA34 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985Intermittent service interruptions may occur to UCMDB service throughout this timeframe.Tracking Number: C2308284

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Frankfurt EU28 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985Intermittent service interruptions may occur to UCMDB service throughout this timeframe.Tracking Number: C2308225

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

São Paulo BR14 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC. The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680 https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985 Intermittent interruptions may occur to the UCMDB service throughout this timeframe.Tracking Number: C2308219

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Frankfurt EU18 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC. The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680 https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985 Intermittent interruptions may occur to the UCMDB service throughout this timeframe.Tracking Number: C2308211

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oregon US26 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.The hotfixes address the following issues:https://kmviewer.saas.microfocus.com/#/OCTCR19XW2843985https://kmviewer.saas.microfocus.com/#/OCTCR19XW2831680https://kmviewer.saas.microfocus.com/#/OCTCR19XW2851985Intermittent service interruptions may occur to UCMDB service throughout this timeframe.Tracking Number: C2308216

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Services Affected: • OpenText ICC• OpenText ICC - EDIINT• OpenText ICC - Translation Services Impact: A brief service interruption may occur during this timeframe. Customer Action: No action is required. All files will be processed once services are restarted.Tracking Number: C2307501

The following services were experiencing service unavailability. The issue is now resolved. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience. Tracking Number: IM3959876

The following services were experiencing service unavailability. The issue is now resolved. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors DocumentTracking Number: IM3959876

The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors DocumentTracking Number: IM3959876

Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience.Tracking Number: IM3959876

MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.

This incident has been resolved.

The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175

We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175

MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.

This incident has been resolved.

The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175

We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.Incident - IM3959175

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Core Endpoint Backup Red-IN Vault will be undergoing application maintenance on 7 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.Tracking Number: C2304654

The scheduled maintenance has been completed.

Core Endpoint Backup Red-FR Vault will be undergoing application maintenance on 9 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.Tracking Number: C2304656

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Core Endpoint Backup Red-AU Vault will be undergoing application maintenance on 8 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.Tracking Number: C2304655

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663

This incident has been resolved.

We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time. Incident: IM3949690

The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational. Incident: IM3949690

The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service. Incident: IM3949690

We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur. Incident: IM3949690

Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed. Incident: IM3949690

Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this. Incident: IM3949690

Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams. Incident: IM3949690

We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate. Incident: IM3949690

We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.

We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix. Incident: IM3949690

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue. Incident: IM3949690

We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans. Incident: IM3949690

We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.

We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS- Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS- Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first.Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS- Fax Cloud Connect (RightFax)- Fax2Mail- Core Messaging - Email- Core Messaging - SMSThe next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS- Fax Cloud Connect (RightFax)- Fax2Mail- Core Messaging - Email- Core Messaging - SMS Tracking Number: IM3951663

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

MailStore Cloud will be undergoing application maintenance on 8 July 2026 from 14:00 to 16:00 UTC. Service will be unavailable during this timeframe.Tracking Number: C2300414

This incident has been resolved.

We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time.Incident: IM3949690

The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational. Incident: IM3949690

The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service. Incident: IM3949690

We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur. Incident: IM3949690

Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed.Incident: IM3949690

Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this. Incident: IM3949690

Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams. Incident: IM3949690

We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate. Incident: IM3949690

We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.

We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix. Incident: IM3949690

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue. Incident: IM3949690

We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans. Incident: IM3949690

We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.

We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Services affected: OpenText Liaison Webspan (Connect Multi-Tenant) - ProductionImpact: After 7 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Liaison Webspan (Connect Multi-Tenant) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The service is expected to remain accessible during this time. However, brief interruptions may occur.

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957099

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The service is expected to remain accessible during this time. However, brief interruptions may occur.

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957099

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The service is expected to remain accessible during this time. However, brief interruptions may occur.