Onfido Incident History

Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.

Processing time keeps improving, all systems are now operational.

We implemented a fix and continue to monitor the quality of processing time, which is now improved.

We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.

We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.

We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.

The provider has resolved the issue, and the service is now operating normally

We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.

We are continuing to work on a fix for this issue.

We are working with our third-party provider to resolve the issue and will share updates as they become available.

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK