Onecom Partners Incident History

1. monitoringSep 9 · 15:09 UTC

   The issue affecting Vodafone Connectivity orders displaying as failed within iBillie has now been resolved. Vodafone has implemented a fix, and impacted orders are progressing as expected. Our teams have completed a review of affected orders and updated records where required to ensure order statuses accurately reflect their current position. Partners can now continue to place and manage Vodafone Connectivity orders as normal. Any duplicate orders submitted during the incident have been reviewed as part of our reconciliation activity. We would like to thank you for your patience and understanding while we worked with Vodafone to investigate and resolve the issue.

Reported by Onecom Partners on their status page.

1. resolvedAug 25 · 09:40 UTC

   The issue affecting Vodafone Broadband availability checks and order placement has now been resolved. Resolution Summary: Vodafone Broadband availability checks are now functioning normally. New Vodafone Broadband orders can be successfully processed via the iBillie portal. The Guided Diagnostics Tool is operating as expected and Vodafone Broadband test results are being returned correctly. We apologise for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to resolve it. Thank you.

Reported by Onecom Partners on their status page.