NUACOM Incident History
NUACOM is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Intermittent one-way audio on some inbound PSTN calls (upstream carrier)"
Last updateThis issue was resolved last night 11:30PM by the upstream provider.
We are continuing to work on a fix for this issue.
The issue has been identified and the issue is raised with upstream provider.
Analysis indicates the issue originates with our upstream telephony carrier rather than the Nuacom platform, and it affects individual calls intermittently rather than all traffic. Outbound calls and the majority of inbound calls are unaffected. We have raised a fault with the carrier and will update as we learn more.
We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.
Report: "Intermittent one-way audio on some inbound calls (from upstream carrier)"
Last updateWe are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.