NCR Voyix Incident History

Dear Valued Clients, Thank you for your patience, services have been restored. We experienced a temporary issue affecting Freshop Admin Console. Services are now fully restored. We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Dear Valued Clients, We appreciate your patience. We have identified the cause of this incident and are taking the necessary steps to resolve the issue affecting the Freshop Admin Console. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. We are experiencing a temporary issue affecting the Admin Console for Freshop. We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

At NCR Voyix, customer satisfaction remains our top priority. Our teams have successfully addressed the issue, and service has been restored. Following validation and continued monitoring, this incident is now considered resolved. We appreciate your patience and understanding while our teams worked to restore normal service. Thank you for your partnership and trust. If you continue to experience any related issues, please contact NCR Voyix Support for assistance.

NCR Voyix has identified an issue impacting manual e-gift card transaction processing from a specific host following a recent system change. Our teams have completed a thorough assessment and, to restore optimal service reliability, will be performing emergency maintenance July 26th beginning at 1:00 AM ET. During the maintenance window, ServerEPS transaction processing/Authorizations may experience a brief interruption while corrective actions are implemented. This maintenance is being conducted to restore normal transaction processing and minimize any further customer impact. Our teams will actively monitor the environment throughout the maintenance activity and validate service functionality upon completion. Customer satisfaction remains our highest priority, and we are committed to restoring and maintaining a reliable experience as quickly as possible. Additional updates will be provided as significant progress is made and once the maintenance has been successfully completed. We appreciate your patience and understanding as we work to ensure the continued stability of the service.

This incident has been resolved.

Dear Valued Clients, NCR Voyix teams have successfully completed the Pulse Real-Time Server reboots that were performed in response to system alerts indicating a potential risk of service degradation or disruption. Following the maintenance activity, NCR Voyix teams have validated that all Pulse Real-Time services are operating as expected and no service issues have been identified. We apologize for any inconvenience and appreciate your understanding. The NCR Voyix Team

Dear Valued Clients, NCR Voyix teams will be performing Pulse Real-Time Server reboots in response to system alerts indicating a potential risk of service degradation or disruption. During the maintenance window, brief service interruptions may occur while the servers are being rebooted. NCR Voyix teams will closely monitor the environment throughout the activity to minimize impact and ensure services are restored promptly. We apologize for any inconvenience and appreciate your understanding. We’re on this, The NCR Voyix Team

This incident has been resolved.

NCR Voyix has observed improvements in performance and is currently in a monitoring posture while continuing to work closely with our third-party vendor. Our teams remain actively engaged in validating system stability and monitoring SCO scanner performance to ensure the issue has been effectively addressed. Customer satisfaction remains our top priority, and we will continue to closely monitor the environment for any signs of recurring latency. Additional updates will be provided should conditions change or as further information becomes available. Thank you for your patience and continued partnership.

NCR Voyix is aware that a subset of customers may be experiencing increased latency when using Self-Checkout (SCO) scanners relating to Picklist. Our support teams are actively engaged in investigating the issue and working to identify the underlying cause as quickly as possible. We understand the importance of reliable store operations and the impact performance delays can have on both employees and customers. Rest assured that resolving this issue and restoring optimal scanner performance remains our highest priority. Our teams will continue to work diligently on troubleshooting efforts and will provide additional updates as significant progress is made. We appreciate your patience and partnership while we work toward a resolution.

This incident has been resolved.

NCR Voyix support teams have identified and addressed the issue impacting sales reporting functionality for a subset of customers. Services have been restored, and the environment is currently operating as expected. Customer satisfaction remains our highest priority. We understand the importance of reliable access to sales reporting and appreciate your patience while our teams worked to resolve this matter. As a precaution, NCR Voyix will continue to closely monitor system performance for a period of time to help ensure service stability and confirm that reporting functions continue to operate as designed. We thank our customers for their partnership and continued trust in NCR Voyix.

NCR Voyix is aware of an issue affecting sales reporting functionality for a subset of customers. Our support teams are actively engaged and are currently investigating the issue to identify the cause and restore normal service as quickly as possible. We understand the importance of timely and accurate reporting to your business operations, and customer satisfaction remains our top priority. NCR Voyix teams are working diligently to resolve this matter and will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work toward resolution. Further updates will be posted here as they become available.

Dear Valued Clients, The ServiceNow vendor has confirmed that all services are operating as expected, and NCR Voyix internal teams have independently validated that ServiceNow functionality has been fully restored. We are no longer observing any delays or performance degradation affecting case processing or integrations. Based on the successful validation of service restoration and system stability, NCR Voyix will now proceed with resolving this incident. We appreciate your patience and understanding throughout this event and thank you for your continued partnership. Kind regards, NCR Voyix Support Team

Dear Valued Clients, The ServiceNow vendor has completed the recovery activities and has transitioned NCR Voyix services back to the primary server environment. At this time, we are observing normal operation across all ServiceNow services, with no delays in case processing or integration workflows. NCR Voyix teams will continue to closely monitor the environment to ensure ongoing system stability and verify that all services remain fully operational. Our next update will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. Kind regards, NCR Voyix Support Team

Dear Valued Clients, ServiceNow team has identified issues with one of their servers. ServiceNow team will perform fail over to backup server which will have impact to regular services including downtime of 5-15 minutes. We will be providing regular updates as soon as they are available. Thank You, The NCR Voyix Team.

Dear Valued Clients, We are currently experiencing additional issues within the ServiceNow environment that are causing degraded system performance and may result in delays in case processing and related workflows. The ServiceNow vendor has been engaged and is actively investigating the issue to determine the underlying cause and implement corrective actions. NCR Voyix teams are working closely with the vendor and are continuously monitoring the situation. We understand the importance of our services to your daily operations and are committed to restoring full service stability as quickly as possible. Further updates will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We are currently experiencing additional issues within the ServiceNow environment that are causing degraded system performance and may result in delays in case processing and related workflows. The ServiceNow vendor has been engaged and is actively investigating the issue to determine the underlying cause and implement corrective actions. NCR Voyix teams are working closely with the vendor and are continuously monitoring the situation. We understand the importance of our services to your daily operations and are committed to restoring full service stability as quickly as possible. Further updates will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, The ServiceNow vendor has identified the root cause of the performance degradation and has implemented the necessary corrective actions. At this time, we are observing normal system performance and stability, and customer case processing is operating as expected. NCR Voyix teams continue to closely monitor the environment to ensure service stability is maintained and that no further issues are encountered. We will remain engaged with the vendor and will continue to monitor the situation closely. Further updates will be provided should additional information become available or within the next hour. We’re on this,

Dear Valued Clients, NCR Voyix is actively engaged with the ServiceNow vendor to investigate and address the performance degradation affecting the platform. Users may continue to experience intermittent slowness when accessing ServiceNow, including delays with page loads, ticket updates, and other system functions. Our teams are working closely with the vendor to identify the underlying cause and implement corrective actions to restore normal service performance as quickly as possible. We appreciate your patience and understanding as we continue to work toward resolution. Further updates will be provided as additional information becomes available or in an hour. We’re on this, The NCR Voyix Team

Dear Valued Clients, We are currently investigating reports of degraded performance affecting the ServiceNow Integration. We are actively engaged in identifying the source of the performance degradation and working to restore normal responsiveness as quickly as possible. We understand the importance of timely access to ServiceNow and are closely monitoring the situation. We will provide additional updates as more information becomes available. We’re on this, The NCR Voyix Team

This incident has been resolved.

NCR Voyix is actively engaged with the ServiceNow vendor to investigate and address the performance degradation affecting the platform. Users may continue to experience intermittent slowness when accessing ServiceNow, including delays with page loads, ticket updates, and other system functions. Our teams are working closely with the vendor to identify the underlying cause and implement corrective actions to restore normal service performance as quickly as possible. We appreciate your patience and understanding as we continue to work toward resolution. Further updates will be provided as additional information becomes available or in an hour.

NCR Voyix support teams are continuing to address the issue. Updates to follow upon significant progress or in one hour.

We are currently investigating reports of degraded performance affecting the ServiceNow Integration. We are actively engaged in identifying the source of the performance degradation and working to restore normal responsiveness as quickly as possible. We understand the importance of timely access to ServiceNow and are closely monitoring the situation. We will provide additional updates as more information becomes available. Thank you for your patience and understanding as we work to resolve this issue. NCR Voyix