Degraded Performance: Mono Connect, DirectPay, and Direct Debit
Ongoing · last updatemonitoringOct 23 · 15:33 UTC
A fix has been implemented and we are monitoring the results.
Reported by Mono on their status page.
checked Oct 25, 2026 12:38 AM UTC · Mono's official status page
Mono has disruptions affecting Data retrieval.
1 of 113 components currently reports a disruption.
Operational: Telco Data, Pay-with-bank, Direct Debit.
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Mono incident history
18 reports published by Mono in the last 30 days · 6 still open
When Mono breaks, it is typically resolved in 2d 6h — median across 1 resolved incidents over 30 days.
October 22, 2026
Degraded Performance Across Direct Debit Service
Last updateresolvedOct 22 · 12:17 UTC
This incident has been resolved.
Reported by Mono on their status page.
October 21, 2026
OTP Delivery downtime (SMS)
Last updateresolvedOct 21 · 13:36 UTC
This incident has been resolved.
Reported by Mono on their status page.
OTP Delivery downtime (SMS)
Last updateResolvedOct 21 · 13:36 UTC
This incident has been resolved.
Reported by Mono on their status page.
October 20, 2026
Direct Debit Downtime (Debit Readiness)
Last updateresolvedOct 21 · 08:00 UTC
This incident has been resolved.
Reported by Mono on their status page.
Direct Debit Downtime (Debit Readiness)
Last updateResolvedOct 21 · 08:00 UTC
This incident has been resolved.
Reported by Mono on their status page.
October 19, 2026
Mono Widget Service Degradation
Last updateresolvedOct 22 · 12:19 UTC
This incident has been resolved.
Reported by Mono on their status page.
Mono Widget Service Degradation
Ongoing · last updateMonitoringOct 20 · 10:32 UTC
A fix has been implemented and we are monitoring the results.
Reported by Mono on their status page.
October 14, 2026
FCMB Internet Banking – Intermittent Authentication Failure
Ongoing · last updateinvestigatingOct 14 · 14:04 UTC
We are investigating an issue affecting authentication with FCMB account details. As a result, users may be unable to link their FCMB accounts for financial data retrieval. Our engineering team is actively working to resolve the issue. We will provide an update once the issue has been fully resolved.
Reported by Mono on their status page.
FCMB Internet Banking – Intermittent Authentication Failure
Ongoing · last updateInvestigatingOct 14 · 14:04 UTC
We are investigating an issue affecting authentication with FCMB account details. As a result, users may be unable to link their FCMB accounts for financial data retrieval.Our engineering team is actively working to resolve the issue. We will provide an update once the issue has been fully resolved.
Reported by Mono on their status page.
October 8, 2026
Mandate Activation Failure for Specific Banks
Ongoing · last updateinvestigatingOct 8 · 12:05 UTC
We are aware of an issue where some mandates are being automatically cancelled even after the required payment has been made through a mobile banking app. This is currently affecting customers using FCMB, First bank and Wema Bank etc. Please note that the issue is from the banks, and we are working with them to resolve it. In the meantime, users with these banks are advised to make their activation payments via internet banking or at a bank branch. We apologize for the inconvenience and will provide further updates once the issue is resolved.
Reported by Mono on their status page.
Mandate Activation Failure for Specific Banks
Ongoing · last updateInvestigatingOct 8 · 12:05 UTC
We are aware of an issue where some mandates are being automatically cancelled even after the required payment has been made through a mobile banking app. This is currently affecting customers using FCMB, First bank and Wema Bank etc.Please note that the issue is from the banks, and we are working with them to resolve it. In the meantime, users with these banks are advised to make their activation payments via internet banking or at a bank branch.We apologize for the inconvenience and will provide further updates once the issue is resolved.
Reported by Mono on their status page.
October 7, 2026
Direct debit: Mandate Creation Intermittent Downtime
Last updateresolvedOct 9 · 10:56 UTC
This incident has been resolved.
Reported by Mono on their status page.
Direct debit: Mandate Creation Intermittent Downtime
Last updateResolvedOct 9 · 10:56 UTC
This incident has been resolved.
Reported by Mono on their status page.
October 2, 2026
Direct Debit: Service Downtime
Last updateresolvedOct 5 · 15:56 UTC
This incident has been resolved.
Reported by Mono on their status page.
September 21, 2026
Direct Debit: Service Downtime
Last updateresolvedSep 25 · 06:22 UTC
This incident has been resolved.
Reported by Mono on their status page.
September 17, 2026
Zenith Bank Downtime [Direct Debit]
Last updateresolvedOct 9 · 11:15 UTC
This incident has been resolved.
Reported by Mono on their status page.
Zenith Bank Downtime [Direct Debit]
Last updateResolvedOct 9 · 11:15 UTC
This incident has been resolved.
Reported by Mono on their status page.