Mono Incident History

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.

We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.

This incident has now been resolved. We appreciate your patience.

We are presently investigating an issue where users are encountering challenges in verifying their identity details on the Prove widget. Consequently, they are unable to complete the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.

This incident has now been resolved. We appreciate your patience.

We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results.

We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

This incident has now been resolved. We appreciate your patience while we worked on resolving this.

We are currently facing an issue with identity verification on our BVN legacy endpoint: users are unable to verify their BVN identity. We have escalated the issue with our provider, and the team is actively engaged in resolving this matter. We're committed to providing timely updates as soon as we gather more information.We apologise for any inconvenience this may have caused and appreciate your patience and understanding.

This incident has now been resolved. We appreciate your patience while we worked on resolving this.

We are currently facing an issue with identity verification on our BVN legacy endpoint: users are unable to verify their BVN identity. We have escalated the issue with our provider, and the team is actively engaged in resolving this matter. We're committed to providing timely updates as soon as we gather more information. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.