checked Oct 23, 2026 2:35 PM UTC · Jumio's official status page
Jumio is up and running.
All components operational
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4 reports published by Jumio in the last 30 days
When Jumio breaks, it is typically resolved in 7h 48m — median across 2 resolved incidents over 30 days.
resolvedOct 20 · 18:42 UTC
Monitoring is complete, all backlogged transactions have been processed and all incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Reported by Jumio on their status page.
resolvedOct 2 · 10:21 UTC
We are pleased to inform you that the recent instability affecting our Identity Verification and DocProof services has been fully resolved. All incoming requests, including manual reviews, are processing as expected. Additionally, all backlogged transactions have been cleared, and processing latency has returned to normal levels. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Reported by Jumio on their status page.
resolvedOct 1 · 14:30 UTC
At approximately 2026-10-01 02:28 PM UTC, we experienced a performance degradation affecting our IDV services across all data centers. Affected customers may have experienced intermittent MISSING_MANDATORY_DATAPOINTS rejections. At 03:06 PM UTC on October 01, 2026, our Engineering team identified an underlying OCR model issue causing extraction failures for ID documents without Machine Readable Zones (MRZ). This issue also resulted in increased processing times for IDV transactions requiring human review, as well as unexpected rejections with the MISSING_MANDATORY_DATAPOINTS error code. The issue has been fully resolved, and all system operations have returned to normal performance. No further impact is expected. We appreciate your patience and understanding throughout this incident. If you have any questions or require further assistance, please contact Jumio Support at https://support.jumio.com.
Reported by Jumio on their status page.
resolvedSep 30 · 22:00 UTC
At approximately 2026-09-30 10:09 PM UTC, we experienced a performance degradation affecting our IDV services across all data centers. Affected customers may have experienced intermittent MISSING_MANDATORY_DATAPOINTS rejections. At 10:36 PM UTC on September 30, 2026, our Engineering team identified an underlying OCR model issue causing extraction failures for ID documents without Machine Readable Zones (MRZ). This issue also resulted in increased processing times for IDV transactions requiring human review, as well as unexpected rejections with the MISSING_MANDATORY_DATAPOINTS error code. The issue has been fully resolved, and all system operations have returned to normal performance. No further impact is expected. We appreciate your patience and understanding throughout this incident. If you have any questions or require further assistance, please contact Jumio Support at https://support.jumio.com.
Reported by Jumio on their status page.
