Jumio Incident History

Operational

jumio.com ↗4 components

checked Sep 7, 2026 3:50 PM UTC · Jumio's official status page

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Jumio is currently operational with all systems functioning normally.

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Jumio incident history

2 reports published by Jumio in the last 30 days

When Jumio breaks, it is typically resolved in 31m — median across 1 resolved incidents over 90 days.

September 2, 2026

Service Instability for Identity Verification services in - (SGP DC)

Last update Sep 2, 2026 · 11:33 UTC

resolvedSep 2 · 11:33 UTC
The service disruption affecting Identity Verification and Authentication in the SGP data center has been fully resolved. Impacted Services: Identity Verification & Authentication (WEB and Mobile) Start Time: 10:15 UTC Resolved Time: 10:50 UTC Current Status: Resolved Following a period of active monitoring, all services are confirmed to be operating normally. We sincerely apologize for any inconvenience this issue may have caused. If you continue to experience any issues or have questions, please reach out to Jumio Support at support@jumio.com or visit https://support.jumio.com.

Reported by Jumio on their status page.

August 17, 2026

Degradation of Identity Verification & DocProof Services due to the OCR model instability

Last update Aug 17, 2026 · 06:43 UTC

resolvedAug 14 · 22:30 UTC
Between 2026-08-14 22:37 UTC and 2026-08-15 18:24 UTC, we experienced a performance degradation affecting our IDV and DocProof services across all data centers. The degradation primarily impacted our EU data center. Impact in the US and SGP data centers was relatively brief, where customers mainly experienced intermittent MISSING_MANDATORY_DATAPOINTS rejections. At 09:30 UTC on 2026-08-15, our engineering team identified an underlying OCR model issue causing failures in extraction for ID documents without Machine Readable Zones (MRZ) and DocProof transactions. This also resulted in increased processing times for IDV and DocProof transactions requiring human review and unexpected rejections with the error code MISSING_MANDATORY_DATAPOINTS for IDV transactions. The issue has been fully resolved after 2026-08-15 18:24 UTC, and all system operations have returned to normal performance. No further impact is expected. We appreciate your patience throughout this incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Reported by Jumio on their status page.