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Last updateresolvedOct 23 · 16:04 UTC
This maintenance is complete and REDCap's public surveys are now accessible.
Reported by IT Services - Northeastern University on their status page.
IT Services - Northeastern University Incident History
Operational
its.northeastern.edu ↗14 top-level components
checked Oct 23, 2026 9:42 PM UTC · IT Services - Northeastern University's official status page
IT Services - Northeastern University is up and running.
IT Services - Northeastern University is currently operational with all systems functioning normally.
All components operational
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IT Services - Northeastern University incident history
10 reports published by IT Services - Northeastern University in the last 30 days
When IT Services - Northeastern University breaks, it is typically resolved in 6h 16m — median across 14 resolved incidents over 30 days.
October 21, 2026
October 19, 2026
Network Outage | London Campus
Last updateresolvedOct 21 · 14:12 UTC
IT teams have fully resolved this issue.
Reported by IT Services - Northeastern University on their status page.
Network Outage | Boston Campus
Last updateresolvedOct 19 · 13:35 UTC
The implemented a fix has remained stable.
Reported by IT Services - Northeastern University on their status page.
October 11, 2026
Service Outages | Boston Campus
Last updateresolvedOct 13 · 14:32 UTC
Services continue to operate normally, and this has been resolved.
Reported by IT Services - Northeastern University on their status page.
October 10, 2026
Service Outage | VPN
Last updateresolvedOct 10 · 11:48 UTC
A fix has been implemented and VPN services are operational. This is resolved.
Reported by IT Services - Northeastern University on their status page.
October 8, 2026
Service Degradation | PaperCut Printing
Last updateresolvedOct 8 · 14:55 UTC
IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Reported by IT Services - Northeastern University on their status page.
September 29, 2026
Access Issue | Banner
Last updateresolvedOct 2 · 16:50 UTC
This incident has been resolved.
Reported by IT Services - Northeastern University on their status page.
Degraded Service | Claude
Last updateresolvedSep 29 · 16:13 UTC
Claude is operating normally. Anthropic has resolved the issue and will continue to monitor the service.
Reported by IT Services - Northeastern University on their status page.
September 25, 2026
Access Issue | Claude
Last updateresolvedSep 25 · 20:52 UTC
The issue affecting access to Claude services has been resolved. Community members should now be able to access the service as expected. If you are experiencing access issues, log out and log back in, then try again.
Reported by IT Services - Northeastern University on their status page.
September 9, 2026
Missing data l Student and Family Hub
Last updateresolvedSep 28 · 14:45 UTC
The data on the Student Hub and Family Hub continues to display as expected. This issue has been resolved.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Reported by IT Services - Northeastern University on their status page.