IT Services - Northeastern University Incident History
IT Services - Northeastern University is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Celcat Calendar Outage l London"
Last updateIT teams collaborated with the Celcat Calendar support team and implemented a fix. This issue is resolved, and services are operating normally.
IT teams are investigating an issue affecting the <b>London Campus Celcat Calendar</b> timetabling service. The London campus may be unable to access the service or may experience unexpected errors while logging in or viewing timetable information. Technical teams are working with the vendor to identify the cause of the issue and restore service as quickly as possible. Updates will be provided as more information becomes available. To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the <a href="https://service.northeastern.edu/tech">Tech Service Portal</a>.
Report: "AWS Errors Causing Service Interruptions l Global"
Last updateThe issue has been resolved, and services are operating normally.
An issue from AWS temporarily impacted connectivity for some services, including Canvas. <b>The issue has been resolved, and services are operating normally</b>. Teams will continue to monitor to ensure stability. No further impact is expected. Additional details are available on the <a href="https://health.aws.amazon.com/health/status"><b>AWS Service Health page</b></a>. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the <a href="https://service.northeastern.edu/tech"><b>Tech Service Portal</b></a>.
IT teams are investigating reports of <b>global AWS CloudFront service errors</b> that may be affecting access to certain Northeastern services, including <b>Canvas</b>. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas. IT Services is actively monitoring the situation and will provide updates as more information becomes available. Instructure, the provider of Canvas, is posting updates on its status page: <a href="https://status.instructure.com/">Instructure Status Page</a>. To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the <a href="https://service.northeastern.edu/tech">Tech Service Portal</a>.
Report: "Shibboleth Single Sign On (SSO) is down"
Last updateServices are still operating normally. This issue is resolved.
IT Teams have remediated the issue and are monitoring service to ensure stability.
IT teams are investigating Shibboleth single sign-on (SSO) not functioning. As a result, access to Banner, Student Hub, and other services using Shibboleth for sign-on is impacted. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the <a href="https://service.northeastern.edu/tech">Tech Service Portal</a>.
Report: "Scheduled Network Maintenance | Speare Hall East"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance to upgrade access point (AP) switches in Speare Hall East is scheduled from 9 a.m. to 5 p.m. ET on Friday, July 10. Wireless network services will be available but may run slower than normal.If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "Shibboleth Single Sign On (SSO) is down"
Last updateIT Teams have remediated the issue and are monitoring service to ensure stability.
IT teams are investigating Shibboleth single sign-on (SSO) not functioning. As a result, access to Banner, Student Hub, and other services using Shibboleth for sign-on is impacted. Updates will be shared to the IT Statuspage as they become available.For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "Scheduled Network Maintenance | Stetson West"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance to upgrade access point (AP) switches in Stetson West is scheduled from 9 a.m. to 5 p.m. ET on Thursday, July 9. Wireless network services will be available but may run slower than normal.If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "1Login Update for London Campus Applications"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
As part of the 1Login initiative, the login experience to access the Canvas, Quercus, Ellucian Experience, and Report & Support applications will be updated as of 3 a.m. GT on July 8. No action is needed. If you experience issues after this update, contact the IT Service Desk . To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "Scheduled Network Maintenance | Burstein Hall, Rubenstein, West Village B, West Village F, and West Village G"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance to upgrade the network in Burstein Hall, Rubenstein, West Village B, West Village F, and West Village G is scheduled from 10 a.m. to 2 p.m. ET on Wednesday, July 8. A brief network outage may occur, lasting up to 30 minutes.If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "Scheduled Network Maintenance | Stetson Hall East Bridge"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance to upgrade access point (AP) switches in Stetson Hall East Bridge is scheduled from 9 a.m. to 5 p.m. ET on Tuesday, July 7. Wireless network services will be available but may run slower than normal.If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Report: "Scheduled Network Maintenance | West Village A"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance to upgrade the network in West Village A is scheduled from 10 a.m. to 2 p.m. ET on Tuesday, July 7. A brief network outage may occur, lasting up to 30 minutes.If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.