IT Services - Northeastern University logo and current status indicator

IT Services - Northeastern University Incident History

Operational

its.northeastern.edu 14 components

checked Sep 7, 2026 2:53 PM UTC · IT Services - Northeastern University's official status page

IT Services - Northeastern University is up and running.

IT Services - Northeastern University is currently operational with all systems functioning normally.

All components operational

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IT Services - Northeastern University incident history

8 reports published by IT Services - Northeastern University in the last 30 days · 1 still open

When IT Services - Northeastern University breaks, it is typically resolved in 7h 52m — median across 11 resolved incidents over 90 days.

September 4, 2026

Service Degradation | ServiceNow Advisor Forms

Ongoing · last update
  1. monitoringSep 4 · 20:31 UTC

    IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.

Reported by IT Services - Northeastern University on their status page.

September 3, 2026

Annual Adobe License Renewal l Global

Last update
  1. resolvedSep 3 · 18:37 UTC

    The annual Adobe license renewal has been completed. For more information about Adobe at Northeastern, please visit adobe.northeastern.edu.

Reported by IT Services - Northeastern University on their status page.

August 28, 2026

Service Outage | Single Sign-on

Last update
  1. resolvedAug 28 · 03:11 UTC

    IT teams have implemented a fix for some students experiencing issues with SSO. This is resolved.

Reported by IT Services - Northeastern University on their status page.

August 25, 2026

Service Degradation | Workday

Last update
  1. resolvedAug 25 · 17:25 UTC

    Workday has resolved the service disruption, and services are operating normally.

Reported by IT Services - Northeastern University on their status page.

August 21, 2026

Shibboleth Single Sign On (SSO) is down

Last update
  1. resolvedAug 21 · 13:51 UTC

    Services are still operating normally. This issue is resolved.

Reported by IT Services - Northeastern University on their status page.

August 20, 2026

Purchasing Errors l Jaggaer Portal

Last update
  1. resolvedAug 20 · 15:42 UTC

    Jaggaer's fix was successful and purchasing through IntelliBuy has returned to normal service. Members of the community who were unable to punchout or complete a requisition should be able to return and do so now. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Reported by IT Services - Northeastern University on their status page.

August 17, 2026

Service Degradation | Multiple University Systems

Last update
  1. resolvedAug 17 · 16:29 UTC

    Services are continuing to operate. This issue is resolved.

Reported by IT Services - Northeastern University on their status page.

August 10, 2026

Zoom Licensing l Global

Last update
  1. resolvedAug 10 · 19:31 UTC

    Zoom has fixed the incorrect licensing. Faculty and authorized staff are now licensed as expected. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Reported by IT Services - Northeastern University on their status page.