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IDEXX Software Incident History

Partial Outage

idexx.com ↗15 components

checked Sep 7, 2026 10:48 AM UTC · IDEXX Software's official status page

Some of IDEXX Software Cornerstone is down.

IDEXX Software Cornerstone is experiencing a partial outage affecting some users and services.

1 of 15 components affected

Cornerstonepartial outage

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IDEXX Software incident history

29 reports published by IDEXX Software in the last 30 days · 1 still open

September 4, 2026

Cornerstone - SmartOrder - MWI

Ongoing · last update Sep 4, 2026 · 20:04 UTC

UpdateSep 4 · 20:04 UTC
We are continuing to work on a fix for this issue.

Reported by IDEXX Software on their status page.

ezyVet - AWS outage - Potential impact for ezyVet customers in USW2

Last update Sep 4, 2026 · 00:11 UTC

ResolvedSep 4 · 00:11 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

September 2, 2026

Neo AI Patient History Summarization Outage

Last update Sep 2, 2026 · 17:29 UTC

ResolvedSep 2 · 17:29 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

September 1, 2026

Delay in results processing for VetConnect PLUS

Last update Sep 1, 2026 · 17:30 UTC

ResolvedSep 1 · 17:30 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

August 30, 2026

Smartflow - Patients admitted from Cornerstone are not appearing in Smartflow

Last update Aug 30, 2026 · 19:45 UTC

ResolvedAug 30 · 19:45 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

August 28, 2026

IDEXX Web PACS Scheduled Maintenance: 26.11

Last update Aug 28, 2026 · 01:02 UTC

CompletedAug 28 · 01:02 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 27, 2026

VMS 26.11 Release (Continued)

Last update Aug 27, 2026 · 20:50 UTC

CompletedAug 27 · 20:50 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

VMS 26.11 Release

Last update Aug 27, 2026 · 20:00 UTC

CompletedAug 27 · 20:00 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 26, 2026

ezyVet Performance Issues - APSE2

Last update Aug 26, 2026 · 03:26 UTC

ResolvedAug 26 · 03:26 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

PowerScribe One Maintenance

Last update Aug 26, 2026 · 02:23 UTC

CompletedAug 26 · 02:23 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 25, 2026

Delayed Results in VetConnect PLUS

Last update Aug 25, 2026 · 18:15 UTC

ResolvedAug 25 · 18:15 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

Reference Lab Ordering Outage

Last update Aug 25, 2026 · 18:05 UTC

ResolvedAug 25 · 18:05 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

August 20, 2026

Intermittent: Both IHD and Reference Lab Ordering Outage

Last update Aug 20, 2026 · 14:59 UTC

ResolvedAug 20 · 14:59 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

rVetLink (Migration Progress: Group 10 of 10)

Last update Aug 20, 2026 · 07:00 UTC

CompletedAug 20 · 07:00 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 19, 2026

rVetLink (Migration Progress: Group 9 of 10)

Last update Aug 19, 2026 · 06:40 UTC

CompletedAug 19 · 06:40 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 18, 2026

rVetLink (Migration Progress: Group 8 of 10)

Last update Aug 18, 2026 · 07:00 UTC

CompletedAug 18 · 07:00 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 17, 2026

Some Cornerstone practices are unable to login to Vello

Last update Aug 17, 2026 · 17:56 UTC

ResolvedAug 17 · 17:56 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

ezyVet Performance Issue - USE1

Last update Aug 17, 2026 · 15:00 UTC

ResolvedAug 17 · 15:00 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

rVetLink (Migration Progress: Group 7 of 10)

Last update Aug 17, 2026 · 07:02 UTC

CompletedAug 17 · 07:02 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 14, 2026

ezyVet Performance Issue - USE2 / USE1 / USW2

Last update Aug 14, 2026 · 14:09 UTC

ResolvedAug 14 · 14:09 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

rVetLink (Migration Progress: Group 6 of 10)

Last update Aug 14, 2026 · 05:43 UTC

CompletedAug 14 · 05:43 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

ezyVet performance issues - APSE2

Last update Aug 14, 2026 · 00:30 UTC

ResolvedAug 14 · 00:30 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

August 13, 2026

MyCornerstone - Upgrade scheduling and user permission management

Last update Aug 13, 2026 · 21:26 UTC

ResolvedAug 13 · 21:26 UTC
Self-service upgrade scheduling in MyCornerstone has been restored. Practice users can complete Schedule in the upgrade wizard again.If you were unable to book an upgrade earlier today, please retry in MyCornerstone. Contact Cornerstone Support if you still need help.

Reported by IDEXX Software on their status page.

Minor Release VMS 26.10.1

Last update Aug 13, 2026 · 19:43 UTC

CompletedAug 13 · 19:43 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

rVetLink (Migration Progress: Group 5 of 10)

Last update Aug 13, 2026 · 07:00 UTC

CompletedAug 13 · 07:00 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 12, 2026

rVetLink (Migration Progress: Group 4 of 10)

Last update Aug 12, 2026 · 06:21 UTC

CompletedAug 12 · 06:21 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

DXD Capacity Increase - IHD and Reference Lab Ordering Downtime Scheduled

Last update Aug 12, 2026 · 00:30 UTC

CompletedAug 12 · 00:30 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

August 10, 2026

ezyVet Third Party Integration Issue - Heska

Last update Aug 10, 2026 · 15:30 UTC

ResolvedAug 10 · 15:30 UTC
Heska, one of our third-party integrations, was experiencing an issue with Connectivity between roughly 8am-11:30am EST. This was affecting the ability to sync diagnostic results to ezyVet. This has since been resolved but please contact Heska directly for further details.

Reported by IDEXX Software on their status page.

rVetLink (Migration Progress: Group 3 of 10)

Last update Aug 10, 2026 · 09:00 UTC

CompletedAug 10 · 09:00 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.