IDEXX Software status

IDEXX Software Incident History

Partial Outage

idexx.com ↗15 top-level components

checked Oct 24, 2026 11:30 AM UTC · IDEXX Software's official status page

IDEXX Software has disruptions affecting SmartOrder - Online Inventory Ordering.

1 of 71 components currently reports a disruption.

Cornerstone → SmartOrder - Online Inventory Orderingpartial outage

Operational: VetConnect PLUS, ezyVet Software, ezyVet Third Party Integrations.

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IDEXX Software incident history

22 reports published by IDEXX Software in the last 30 days · 2 still open

October 21, 2026

DataPoint - Excessive delays in Processing

Last update Oct 21, 2026 · 19:11 UTC

resolvedOct 21 · 19:11 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

October 20, 2026

20 October 2026 - CareCredit Integrated Payments may be unavailable

Last update Oct 20, 2026 · 15:54 UTC

resolvedOct 20 · 15:54 UTC
The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally. We appreciate your patience while we worked with CareCredit and our payments team to restore service.

Reported by IDEXX Software on their status page.

October 14, 2026

SmartFlow Investigating Performance Issues

Last update Oct 14, 2026 · 20:30 UTC

resolvedOct 14 · 20:30 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

inVue Dx Blood Results Delay

Last update Oct 14, 2026 · 19:25 UTC

resolvedOct 14 · 19:25 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

IHD Ordering Delay

Last update Oct 14, 2026 · 19:25 UTC

resolvedOct 14 · 19:25 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

October 13, 2026

PowerScribe One Security Patching

Last update Oct 14, 2026 · 11:30 UTC

CompletedOct 14 · 11:30 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

October 9, 2026

Fiserv outage impacting IDEXX Payments in Neo

Last update Oct 9, 2026 · 18:38 UTC

resolvedOct 9 · 18:38 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

Fiserv outage impacting IDEXX Payments in Neo

Last update Oct 9, 2026 · 18:38 UTC

ResolvedOct 9 · 18:38 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

October 8, 2026

IDEXX Web PACS Scheduled Maintenance

Last update Oct 8, 2026 · 21:43 UTC

CompletedOct 8 · 21:43 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

VMS & PSO Scheduled Maintenance

Last update Oct 8, 2026 · 20:02 UTC

CompletedOct 8 · 20:02 UTC
The scheduled maintenance has been completed.

Reported by IDEXX Software on their status page.

October 5, 2026

DVMI - Large Images failing during zip process

Last update Oct 5, 2026 · 18:53 UTC

resolvedOct 5 · 18:53 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

DVMI - Large Images failing during zip process

Last update Oct 5, 2026 · 18:53 UTC

ResolvedOct 5 · 18:53 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

PowerScribe One - Application out of sync which is blocking functionality

Last update Oct 5, 2026 · 20:51 UTC

resolvedOct 5 · 20:51 UTC
Resolved: The syncing issue has been resolved, and everything is working as expected. Thank you for your patience while we worked on this.

Reported by IDEXX Software on their status page.

PowerScribe One - Application out of sync which is blocking functionality

Last update Oct 5, 2026 · 20:51 UTC

ResolvedOct 5 · 20:51 UTC
Resolved: The syncing issue has been resolved, and everything is working as expected. Thank you for your patience while we worked on this.

Reported by IDEXX Software on their status page.

September 24, 2026

Delayed Results in VetConnect PLUS

Ongoing · last update Sep 25, 2026 · 17:38 UTC

identifiedSep 25 · 21:44 UTC
The issue has been identified and a fix is being implemented.

Reported by IDEXX Software on their status page.

Delayed Results in VetConnect PLUS

Ongoing · last update Sep 25, 2026 · 21:44 UTC

IdentifiedSep 25 · 21:44 UTC
The issue has been identified and a fix is being implemented.

Reported by IDEXX Software on their status page.

August 27, 2026

Cornerstone - SmartOrder - MWI

Last update Sep 29, 2026 · 20:39 UTC

resolvedSep 29 · 20:39 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

Cornerstone - SmartOrder - MWI

Last update Sep 29, 2026 · 20:39 UTC

ResolvedSep 29 · 20:39 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

June 23, 2026

SmartOrder — IDEXX online ordering and order matching

Last update Sep 29, 2026 · 20:40 UTC

resolvedSep 29 · 20:40 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

SmartOrder — IDEXX online ordering and order matching

Last update Sep 29, 2026 · 20:40 UTC

ResolvedSep 29 · 20:40 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

January 5, 2026

SmartOrder – Patterson Ordering Unavailable

Last update Sep 29, 2026 · 20:40 UTC

resolvedSep 29 · 20:40 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.

SmartOrder – Patterson Ordering Unavailable

Last update Sep 29, 2026 · 20:40 UTC

ResolvedSep 29 · 20:40 UTC
This incident has been resolved.

Reported by IDEXX Software on their status page.