checked Sep 11, 2026 12:10 PM UTC · Help Scout's official status page
Help Scout is up and running.
All components operational
Statusfield watches Help Scout alongside the rest of your stack and tells you when its status changes. Email, Slack, Microsoft Teams, PagerDuty, and webhooks.
Email only. No password. Free.
4 reports published by Help Scout in the last 30 days
When Help Scout breaks, it is typically resolved in 1h 49m — median across 10 resolved incidents over 90 days.
resolvedAug 31 · 19:06 UTC
Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Reported by Help Scout on their status page.
resolvedAug 18 · 18:50 UTC
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Reported by Help Scout on their status page.
resolvedAug 14 · 16:17 UTC
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Reported by Help Scout on their status page.
resolvedAug 14 · 01:00 UTC
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Reported by Help Scout on their status page.
