Heap Incident History

This incident has been resolved.

US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

We are continuing to work on a fix for this issue.

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

This incident has been resolved

Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.

We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

This incident has been resolved.

Latency is resolving. We are currently monitoring.

We are continuing to investigate the issue

We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

This incident has been resolved

Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.