
Heap Incident History
Operational
checked Aug 24, 2026 3:15 AM UTC · Heap's official status page
Heap is up and running.
Heap is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Heap Connect Syncs: Possibility Of Stale Data"
Last updateThis incident has been resolved.
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
We are continuing to work on a fix for this issue.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Report: "Heap Connect Syncs: Possibility Of Stale Data (US)"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Report: "US connect customers: possibility of stale data"
Last updateThis incident has been resolved
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Report: "EU hosted | Heap Charts and Dashboards results not loading"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Heap Connect Syncs: Possibility Of Stale Data"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Report: "Temporary Data Latency - Investigating"
Last updateThis incident has been resolved.
Latency is resolving. We are currently monitoring.
We are continuing to investigate the issue
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Report: "Connect Sync Delays"
Last updateThis incident has been resolved
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.