Heap Incident History
Heap is currently operational with all systems functioning normally.
Last checked Aug 12, 2026 12:17 PM UTC from Heap's official status page
Incident History
Showing incidents from the last 15 days
Report: "US connect customers: possibility of stale data"
Last updateresolved
This incident has been resolved
monitoring
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
identified
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Report: "EU hosted | Heap Charts and Dashboards results not loading"
Last updateresolved
This incident has been resolved.
investigating
We are currently investigating this issue.
Report: "Heap Connect Syncs: Possibility Of Stale Data"
Last updateresolved
This incident has been resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.