Mobile app authentication issues resolved
Last updateresolvedOct 31 · 15:45 UTC
Fixes for both platforms have been shipped to the respective stores.
Reported by Gorgias on their status page.
checked Oct 31, 2026 4:30 PM UTC · Gorgias's official status page
Gorgias is up and running.
Gorgias is currently operational with all systems functioning normally.
All components operational
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Gorgias incident history
9 reports published by Gorgias in the last 30 days · 1 still open
When Gorgias breaks, it is typically resolved in 3h 3m — median across 7 resolved incidents over 30 days.
October 30, 2026
Issues with log in
Last updateresolvedOct 30 · 19:19 UTC
This incident has been resolved.
Reported by Gorgias on their status page.
October 29, 2026
Instagram messages delayed or not appearing in Gorgias
Ongoing · last updateidentifiedOct 29 · 15:27 UTC
Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other channels are not affected. You don’t need to change anything or reconnect your Instagram integration. Until this is resolved, you can see and reply to affected messages directly in the Instagram app. We’ll post an update as soon as Meta shares more information.
Reported by Gorgias on their status page.
October 26, 2026
Ticket assignment notification delivered with delay
Last updateresolvedOct 26 · 18:55 UTC
This incident has been resolved.
Reported by Gorgias on their status page.
October 22, 2026
Shopify checkout hijack campaign notice
Last updateresolvedOct 27 · 15:33 UTC
We consider this incident resolved, as we have no evidence that Gorgias has been affected.
As part of our investigation, we:
- Checked our storefront and checkout code (chat, self-service, Convert and our Shopify extension) for every known indicator of compromise. We found none.
- Reviewed the last 30 days of infrastructure and CDN logs for the scripts we serve to storefronts and checkout. We found no sign of tampering or abuse.
- Confirmed that the scripts we serve exactly match what our build pipeline produced.
As a precaution, we're applying extra hardening measures and following Shopify's security recommendations for app partners. Our engineering team will continue to monitor the situation closely.
We still recommend that store owners review the third-party apps installed on their store and follow Shopify's guidance for any app they're unsure about.
If you see anything unusual related to Gorgias, contact us at support@gorgias.com.
Reported by Gorgias on their status page.
October 19, 2026
Resolved: Loop Returns actions degraded
Last updateresolvedOct 19 · 21:34 UTC
Loop Returns has resolved their incident, and workflow actions that use Loop Returns are working normally again.
Reported by Gorgias on their status page.
October 7, 2026
Aircall V2 not creating tickets
Last updateresolvedOct 8 · 12:27 UTC
This incident has been resolved.
Reported by Gorgias on their status page.
October 5, 2026
Elevated latency in Helpdesk and Ticket Views
Last updateresolvedOct 5 · 16:40 UTC
This incident has been resolved.
Reported by Gorgias on their status page.
Elevated latency in Helpdesk and Ticket Views
Last updateResolvedOct 5 · 16:40 UTC
This incident has been resolved.
Reported by Gorgias on their status page.