What is Freshdesk SLA?

Freshdesk SLA is a critical component of Freshdesk's infrastructure. This component plays an essential role in the overall service delivery and user experience. We monitor Freshdesk SLA continuously to track its availability, performance, and health metrics.

How can I get alerts for Freshdesk SLA?

You can subscribe to receive instant notifications about Freshdesk SLA status changes, including outages, performance issues, and maintenance activities. Our notification system provides real-time alerts via email when this component experiences issues or when service is restored.

Statusfield

Freshdesk SLA Status

Q: Is Freshdesk SLA down right now?

No, Freshdesk SLA is operational. This component is functioning normally with no reported issues.

Operational

freshworks.com ↗

checked Sep 20, 2026 7:02 PM UTC · Freshdesk SLA's official status page

Is Freshdesk SLA Down Right Now?

No. Freshdesk SLA is up and running.

Freshdesk SLA is currently operational with all systems functioning normally.

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All Freshdesk components

Service health

The record

90 day period · not affected by the range above

Availability

100.00%

This component only

Incidents

Recorded for SLA

Longest incident

8h 10m

Single worst stretch

Availability counts operational or degraded time as available for this component alone. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Figures cover this component only — the service-wide record is on the SLA service page.

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Statusfield watches Freshdesk SLA alongside the rest of your stack and tells you when its status changes. Email, Slack, Microsoft Teams, PagerDuty, and webhooks.

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Frequently asked questions about Freshdesk SLA

Common questions about monitoring SLA and reading its status.

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