Decagon Incident History

This issue has now been resolved and we have fully recovered.

We are still seeing intermittent issues publishing new agent versions but have restored write access on the platform.

We are continuing to experience an impact to agent versioning as a result of the Github outage. Our team is investigating mitigations in the interim.

An outage of one of our providers, GitHub, is impacting the ability to save changes on the platform or publish new agent versions. We have temporarily disabled publishing new agent versions while we wait for the impact to be resolved. Current agent versions and underlying agent functionality are not impacted. For any urgent changes, please reach out to your Decagon representative.

This issue has now been resolved. Impact Window: 12:35pm – 1:25pm ET Cause: An outage with a feature flag provider caused temporary impact on some features, which included disabling Duet. We'll continue to monitor and will provide a preliminary post-incident review within 48hrs. We will follow up with customers who may have experienced any additional impact. Thank you for your patience and understanding.

Our systems are beginning to recover; some teams may be able to access Duet upon refresh. Our team is monitoring performance and stability closely. We'll provide another update once we confirm full resolution.

We are continuing to investigate the service interruptions to our admin portal. Users may experience longer latency on simulation runs.

We are investigating impacts due to service interruptions with a feature flag provider we rely on. The current impact is that certain features, including Duet, will be temporarily disabled from our admin portal.