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Customer Service status
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Customer Service Incident History

Operational

11 top-level components

checked Oct 24, 2026 7:20 AM UTC · Customer Service's official status page

Customer Service is up and running.

Customer Service is currently operational with all systems functioning normally.

All components operational

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Customer Service incident history

3 reports published by Customer Service in the last 30 days

When Customer Service breaks, it is typically resolved in 13h 22m — median across 1 resolved incidents over 30 days.

October 14, 2026

[CA][Customer service] API/Control panel/Order funnel degraded service

Last update

  1. resolvedOct 14 · 16:40 UTC

    We had an incident on Control panel & API offer which has now been resolved.

    Here are some supplementary details :

    Start time : 12/10/2026 08:15 UTC End time : 14/10/2026 16:23 UTC Impacted Service(s) : High error rates were detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. Customers Impact : Customers may have experienced issues when using the Customer Panel, the OVHcloud API, or the Order funnel for the IAM, KMS IP, Web Hosting, and Domain services. Root Cause : This incident was caused by a software issue.

    We thank you for your understanding and patience throughout this incident.

Reported by Customer Service on their status page.

October 12, 2026

[CA][Customer service] API/Control panel/Order funnel degraded service

Last update

  1. resolvedOct 13 · 07:33 UTC

    We would like to inform you that the incident affecting our Customer Service offering in the CA zone has now been resolved.

    Please find the details of this incident below : Start time : 12/10/2026 17:33 UTC End time : 12/10/2026 18:06 UTC Impacted Service(s) : High error rates were detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. Customers Impact : Customers may have experienced issues when using the Customer Panel, the OVHcloud API or the Order funnel. Root Cause : This incident was caused by a software issue.

    We thank you for your understanding and patience throughout this incident.

Reported by Customer Service on their status page.

September 28, 2026

[CA][Customer service] API/Control panel/Order funnel degraded service

Last update

  1. resolvedSep 28 · 08:32 UTC

    We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

    Start time : 28/09/2026 08:08 UTC End time : 28/09/2026 08:31 UTC Root Cause : This incident was caused by a software issue.

    We apologize for any inconvenience caused and appreciate your understanding.

Reported by Customer Service on their status page.