Customer Service Incident History

We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue on Control panel & API offer in CA region. Here are some supplementary details : <b>Start time :</b> 21/07/2026 16:09 UTC <b>Impacted Service(s) :</b> The Manager returned an HTTP 500 error in the CA region. <b>Customers Impact :</b> Customers are temporarily unable access to the manager. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved. <b>Start time :</b> 14/07/2026 09:00 UTC <b>End time :</b> 14/07/2026 17:00 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the CA and APAC regions. Here are some supplementary details : <b>Start time :</b> 14/07/2026 09:00 UTC <b>Impacted Service(s) :</b> Payment transactions on CA and APAC subscriptions are not triggering the automatic service reactivation. <b>Customers Impact :</b> Customers may experience payment issues on subscriptions; successful transactions are not reactivating services. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved. <b>Start time :</b> 09/07/2026 08:44 UTC <b>End time :</b> 09/07/2026 09:20 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Control panel & API service in CA Region. Here is detail for this incident : <b>Start time :</b> 09/07/2026 08:44 UTC <b>Impacted Service(s) :</b> High response times have been detected on API impacting Canadian Customer Panel, especially VPS section. <b>Customers Impact :</b> Customers may experience slowness on their customers panel on VPS section. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it.  We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.Start time : 09/07/2026 08:44 UTCEnd time : 09/07/2026 09:20 UTCRoot Cause : This incident was caused by a network equipment issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Control panel & API service in CA Region.Here is detail for this incident :Start time : 09/07/2026 08:44 UTCImpacted Service(s) : High response times have been detected on API impacting Canadian Customer Panel, especially VPS section.Customers Impact : Customers may experience slowness on their customers panel on VPS section.Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.