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Customer Service logo and current status indicator

Customer Service Incident History

Operational

11 components

checked Sep 7, 2026 12:08 PM UTC · Customer Service's official status page

Customer Service is up and running.

Customer Service is currently operational with all systems functioning normally.

All components operational

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Customer Service status

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Customer Service incident history

4 reports published by Customer Service in the last 30 days

When Customer Service breaks, it is typically resolved in 1h 2m — median across 7 resolved incidents over 90 days.

September 4, 2026

[GLOBAL][Customer Service] - Corporate websites incident notification

Last update

  1. resolvedSep 4 · 12:28 UTC

    We are pleased to inform you that the incident affecting our Corporate websites offering has been resolved. Start time : 04/09/2026 10:20 UTC End time : 04/09/2026 11:09 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Customer Service on their status page.

August 31, 2026

[CA][Customer service] API unreachable

Last update

  1. resolvedAug 31 · 15:53 UTC

    We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved. Start time : 31/08/2026 15:10 UTC End time : 31/08/2026 15:25 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Customer Service on their status page.

August 17, 2026

[EU/CA][Control panel & API] - Manager Incident Notification

Last update

  1. resolvedAug 17 · 16:17 UTC

    We are pleased to inform you that the incident affecting our Control Panel offering has been resolved. Start time : 17/08/2026 15:30 UTC End time : 17/08/2026 16:15 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Customer Service on their status page.

August 14, 2026

[GLOBAL][Control Panel] - MX Plan Manager Incident Notification

Last update

  1. resolvedAug 14 · 10:11 UTC

    We are pleased to inform you that the incident affecting our Control Panel offering has been resolved. Start time : 14/08/2026 07:00 UTC End time : 14/08/2026 08:07 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Customer Service on their status page.