Customer.io Incident History
Customer.io is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Some EU users are experiencing delays in processing"
Last updateThis incident has been resolved. Thanks a lot for your patience while we worked on a fix here.
A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.
A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress
Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.
Report: "Some customers are experiencing data processing and message-sending delays"
Last updateThis incident has been resolved and all backlogs have been processed.
A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.
The issue has been identified and we're working on a fix. Thank you for your patience.
Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.
Report: "Delays in message sending"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the results.
Our team is currently investigating an issue delaying message sending in the US and EU regions
Report: "Some customers are experiencing data processing delays"
Last updateThis incident is resolved. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.