Customer.io Status
Customer.io is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Delays in processing requests"
Last updateThis incident has been resolved.
5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
Identified the issue, still processing backlog
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
Report: "AI Agent and LLM Campaign Actions Disruption"
Last updateWe are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
Report: "Some customers seeing delays setting up Pipelines in new EU workspaces"
Last updateWe are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we will post another update shortly. Thank you for your patience.
Report: "Salesforce and Hubspot syncs might be delayed for some EU customers"
Last updateWe've identified an issue affecting some EU customers' Salesforce and Hubspot syncs. Our team is working on a fix.
Report: "Customer.io UI is currently inaccessible"
Last updateThis incident has been resolved.
We've got a fix in place, and the UI is available once again. Thank you for your patience!
Our team is aware of this issue and are digging into it right now. We apologize for the inconvenience and will be back with an update as soon as possible.
Report: "UI inaccessible"
Last updateOur team is aware of an issue affecting access to the Customer.io UI. Our team is working to identify the cause.
Report: "Reverse ETL Syncs not being run for some EU Customers"
Last updateWe are currently investigating an issue affecting Reverse ETL syncs for some EU customers.
Report: "Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)"
Last updateWe have a resolution in place and are monitoring message throughput recovery now. Thank you for your patience!
We've identified the issue and are working towards a resolution now.
Our engineers are aware of an issue where messages may be showing as "queued". We're investigating this now. Thank you for your patience!