Authorize.net Incident History

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11463).

The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> July 12th, 2:15 AM GMT <b>Reported End Time:</b> July 12th 04:13 AM GMT <b>Impact:</b> Customers are now able to use all relevant portal Interface as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> <b>Incident #:</b> INC26406379

The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> July 12th, 2:15 AM GMT <b>Impact:</b> Customers are now able to use all relevant portal Interface as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> <b>Incident #:</b> INC26406379

Partial recovery has been done and mPOS and Windows App is working as expected. We have identified the issue affecting the issue of the Merchant and Partner Interface. We appreciate your patience as we work urgently to implement a mitigation. <b>Impact:</b> Users may experience login issues with Merchant and/or Partner Interface. <b>Reported Start Time:</b> July 12th, 2:15 AM GMT <b>Next Update:</b> When status changes or new available is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> <b>Incident #:</b> INC26406379

After further investigation, more impact had been identified. This include mPOS and Windows App. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Users may experience issues with login for Mulitples Portal Interface. <b>Reported Start Time:</b> July 12th, 2:15 AM GMT <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Users may experience issues with login for Merchant and/or Partner Interface. <b>Reported Start Time:</b> July 12th, 2:15 AM GMT <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> <b>Incident #:</b> INC26406379

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11451)

The issue affecting the functionality of Corporate and Support Web Sites has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 13:30 GMT, 23 July 2026 <b>Reported End Time:</b> 19:15 GMT, 23 July 2026 <b>Impact:</b>: Support Center users may have experienced delays when creating cases, posting comments, and using chat functionality. The issue has been resolved, and all services are now operating normally. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> <b>Incident #:</b> INC26537088

Authorize.net is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT, 23 July 2026 Next Update: As status changes Incident #: INC26537088