Assembled Incident History

We've identified and address the root cause and are now operating normally again.

We are continuing to work on a fix for this issue.

We're investigating an issue that is causing asynchronous like AI Agent Email autosends from operating correctly. We've identified the problem and are remediating

Increased load in API requests affected our APIs and Voice services, leading to increased latency. For voice, we temporarily diverted traffic to live agents as we investigated and resolved.

We've returned to normal levels of latency and error rates across all services.

We've returned to normal levels of latency and error rates across all services.

We are seeing improvement in latency across all services so as a result, we have turned our voice agent back on. It is not accepting calls. We are continuing to monitor for stability.

We're still seeing unexpected load on our database, causing elevated latency and error rates. The team is continuing to investigate.

Our original fix did not have the intended effect. We've merged another fix and are again monitoring results to see if latency across all services recovers.

We've identified the root cause and merged a potential fix. We are monitoring for improvement.

We have discovered that the elevated voice latency is due to increased latency from our database, which affects our web application and APIS.

We are investigating elevated latency with our voice agent so while this occurs we are re routing calls to live agents.

All APIs and the Assembled web application are fully functional.

We've identified the root cause and are working on a potential fix, monitoring the results to see if this will reduce pressure on our database and restore latency and error rates to normal baselines.

We are experiencing a slight increase in latency and timeout-related errors on our web application and APIs. We are actively investigating the issue.