Salesforce Live Agent Handoff Disconnections
Last updateresolvedSep 7 · 13:33 UTC
This incident has been resolved.
Reported by Ada on their status page.
checked Sep 10, 2026 5:39 PM UTC · Ada's official status page
Ada is up and running.
Ada is currently operational with all systems functioning normally.
All components operational
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Ada incident history
6 reports published by Ada in the last 30 days
When Ada breaks, it is typically resolved in 56m — median across 13 resolved incidents over 90 days.
September 7, 2026
September 1, 2026
Investigating issues with Ada Voice service on US and Maple Clusters
Last updateresolvedSep 1 · 18:05 UTC
This incident has been resolved.
Reported by Ada on their status page.
August 27, 2026
Elevated handoffs to live agents
Last updateresolvedAug 27 · 15:39 UTC
This incident has been resolved.
Reported by Ada on their status page.
August 25, 2026
Elevated latency for Conversations and Analytics (US2)
Last updateresolvedAug 25 · 20:35 UTC
Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.
Reported by Ada on their status page.
August 24, 2026
Conversation View Delays
Last updateresolvedAug 24 · 16:23 UTC
This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.
Reported by Ada on their status page.
August 21, 2026
Delayed AI Agent message delivery
Last updateresolvedAug 21 · 15:09 UTC
This incident has been resolved.
Reported by Ada on their status page.