Ada Incident History
Ada is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2"
Last updateThis incident has been resolved.
We are currently investigating an issue where users cannot select availability rules variables in playbook (V1 + V2)
Report: "Agent dashboards are unable to load."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are investigating reports of clients being unable to access their ai agent dashboards.
Report: "Ada Dashboard fails to load intermittently"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.
We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.
Report: "MCP server authentication is currently failing due to an outage in WorkOS"
Last updateWorkOS fix is now effective, and we have stopped monitoring the issue.
Authentication to MCP server is failing due to an outage at WorkOS. A fix for the same has been deployed and is being monitored by WorkOS. Incident page: https://status.workos.com/
Report: "Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users"
Last updateA fix has been deployed, and queued Zendesk Emails are being sent out now.
The root cause has been identified as a security policy on our SMTP server.
We are working on finding the cause of the issue.
Report: "Some AI Agent conversations transferring to a human agent"
Last updateThe team was able to identify the root cause and a fix is in place.
Overall AI Agent conversation handling is at normal levels while we prepare and roll out a permanent fix for the underlying issue. Some conversations that use certain playbook configurations may still be affected until it's fully deployed, if you're seeing this, please contact support and we'll help in the meantime.
A fix has been implemented and we are monitoring the results.
We've identified an issue affecting some AI Agent conversations that use playbooks. In affected conversations, the AI Agent may transfer the conversation to a human agent before completing the playbook's steps, which can reduce automated resolution. Our engineering team has identified the cause and is working on a fix. We'll post another update within the hour, or sooner if there's news.