Ada logo and current status indicator

Ada Status

Operational

ada.support 6 components

checked Sep 11, 2026 10:36 AM UTC · Ada's official status page

Is Ada Down Right Now?

No. Ada is up and running.

Ada is currently operational with all systems functioning normally.

Last broke
Sep 1
Uptime
99.97%
Most impacted
Dashboard

90 day period

All components operational

Email only. No password. No card.
Incidents

Service health

Service health, last 90 days

Jun 14Today
Vendor-reported incidentNo status degradation recordedDegradedPartial outageMajor outageMaintenance

How to read this

The record

90 day period · not affected by the range above
Availability
99.97%
Last Incident
Partial Outage
Sep 1, 2026 5:56 PM UTC
Incidents
13
1 major, 5 partial, 7 degraded
Most impacted
Dashboard
Longest 2h 24m

Availability counts operational or degraded time as available, averaged equally across all monitored components. Partial outages count as half downtime and major outages count in full, scheduled maintenance is excluded from the calculation, and periods with no recorded status are counted as available rather than assumed down. Each component is tracked independently to give you a clear picture of overall service reliability.

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Recent Ada outages & status updates

Status changes and service events for Ada over the last 30 days

13 incidents over 90 days78 clear days · worst 1 on Jul 6
Ada incidents per day over the last 90 days, one row per week
SMTWTFS
Jun 7
Jun 14
Jun 21
Jun 28
Jul 5
1
1
1
1
Jul 12
1
1
Jul 19
1
Jul 26
Aug 2
Aug 9
1
Aug 16
1
Aug 23
1
1
1
Aug 30
1
Sep 6
01 incident

Salesforce Live Agent Handoff Disconnections

Sep 7 · reported by Ada · resolved

Channels experienced a partial outage

Sep 1 · resolved after 1h 19m

Investigating issues with Ada Voice service on US and Maple Clusters

Sep 1 · reported by Ada · resolved

Ada experienced degraded performance

Aug 27 · resolved after 12m

Elevated handoffs to live agents

Aug 27 · reported by Ada · resolved

Dashboard experienced degraded performance

Aug 25 · resolved after 11m

Elevated latency for Conversations and Analytics (US2)

Aug 25 · reported by Ada · resolved

Dashboard experienced degraded performance

Aug 24 · resolved after 1h 20m

Solid — we detected itHollow — Ada reported it
View all incidents →

What is Ada?

Ada is an AI-powered customer support automation platform that helps businesses provide instant, personalized customer service through conversational AI and chatbot technology.

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Frequently asked questions about Ada

Common questions about monitoring Ada and understanding service status

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