Zaptec Incident History
Zaptec is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Drop in LTE-M connections"
Last updateBetween approximately \*\*15:55 and 17:30 CEST\*\* today, some customers experienced charger connectivity issues, including chargers appearing offline and delayed updates. Service has now recovered and we are continuing to monitor closely. Some delayed updates may continue temporarily while devices replay buffered data. We are still investigating the underlying root cause together with relevant infrastructure/network providers. We're sorry for the disruption
This incident has been resolved.
Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation.
We are currently investigating this issue.
Report: "Support Phone service disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/