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Zaptec Incident History

Operational

zaptec.com ↗7 components

checked Sep 14, 2026 7:45 PM UTC · Zaptec's official status page

Zaptec is up and running.

Zaptec is currently operational with all systems functioning normally.

All components operational

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Zaptec incident history

6 reports published by Zaptec in the last 30 days

When Zaptec breaks, it is typically resolved in 3h 21m — median across 5 resolved incidents over 90 days.

September 11, 2026

Some users may experience limited functionality in Zaptec Portal.

Last update

  1. resolvedSep 11 · 11:18 UTC

    This incident has been resolved.

Reported by Zaptec on their status page.

September 8, 2026

Support phone disruption

Last update

  1. resolvedSep 8 · 13:26 UTC

    This incident has been resolved.

Reported by Zaptec on their status page.

September 4, 2026

Delays in processing charger updates

Last update

  1. resolvedSep 4 · 15:35 UTC

    This incident has been resolved.

Reported by Zaptec on their status page.

Zaptec Portal - Charge report issues

Last update

  1. resolvedSep 11 · 10:47 UTC

    This incident has been resolved.

Reported by Zaptec on their status page.

August 19, 2026

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Last update

  1. postmortemAug 21 · 11:31 UTC

    On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging services, causing it to overflow and preventing new messages from being sent. The issue happens intermittently and throughout the period until mitigation. The service providing live updates to UI \(app and portal\) was scaled down roughly in the time periods below, pending investigation and for mitigation being prepared and applied. 19\.aug 18:00 - 20.aug 09:00 CEST 20\.aug 23:00 - 21.aug 09:00 CEST A fix has been implemented and services are now recovered and operational. The root cause is still unknown and we are still investigating what causes this to happen.

Reported by Zaptec on their status page.

August 14, 2026

Zaptec app language temporarily set to English

Last update

  1. resolvedAug 21 · 08:20 UTC

    The incident has been resolved.

Reported by Zaptec on their status page.