Yousign Incident History

This incident has been resolved.

We are continuing to monitor for any further issues.

We're currently experiencing delays on Qualified eSignature (QES). These delays originate from one of our identity verification providers, which is currently experiencing elevated response times. As a result, identity verification and QES signature completion may take longer than usual. All other levels of signature (SES, AES) are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to monitor the situation and restore normal service as quickly as possible. We will provide updates here as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

One of our providers is experiencing an outage. We apologize for the inconvenience and will provide updates as soon as possible.

We're currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.

Our infrastructure provider performed an update on our low level infrastructure that was supposed to be without impact. The update is now finished and all services are back to normal. Sorry for the service degradation that may have happened during this time frame.

The issues has been identified. Our team is working on it.

Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.