YNAB Status

After monitoring Synchrony’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection,</a> and if the issue persists, reach out to us at [email protected]!

Our apologies—there seems to have been an error in the formatting of the last post! Let's try that again. 😊 Our Direct Import provider has resolved the issue with Synchrony Credit Cards and we're noticing an improvement in connection success rates. Follow the prompts to reauthorize your connection, or <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection</a> if you're still having issues. Be sure to try the general "Synchrony - Credit Cards" option if your card's specific connection doesn't work. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

We are still monitoring this incident, but institutions that were disabled have been enabled again and we're seeing an improvement in connection success for Synchrony institutions. If you have an existing connection, be sure to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset it</a> periodically. This may help you get connected faster as fixes are rolled out!

Our Direct Import provider has identified and is working on an issue that's causing widespread connection issues for all Synchrony and Synchrony-related institutions (e.g., Amazon, Lowe's, Sam's Club, and other store cards). Some of these have been temporarily disabled by our provider while they're being worked on and may appear missing from our institution search list. Please use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.

While our import provider continues to work on widespread connection issues with Discover, we recommend you <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection</a> periodically. This may help you get re-connected faster as fixes are rolled out!

Our import provider is aware of an issue causing Discover connections to fail or not import transactions. While they work on a resolution, please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date. Please Note! If any of your Discover accounts have already moved to Capital One, you will need to create a connection to Capital One moving forward—not Discover.