Yext Incident History

1. resolvedOct 27 · 21:54 UTC

   On October 27, 2026, from approximately 4:00 p.m. to 4:20 p.m. EDT (20:00–20:20 UTC), services hosted in our EU environment experienced elevated errors affecting Search, Pages, Live API, Streams API, and Analytics event collection. Users may have encountered errors loading pages, retrieving search results, or making API requests. Some analytics pixel events were not collected during the disruption. Traffic was restored to the affected infrastructure, and subsequent monitoring confirmed stable operation. We apologize for the disruption. We will share a post-incident review with additional details about the cause, impact, and steps we are taking to reduce the risk of recurrence.

Reported by Yext on their status page.

1. ResolvedOct 27 · 21:54 UTC

   On October 27, 2026, from approximately 4:00 p.m. to 4:20 p.m. EDT (20:00–20:20 UTC), services hosted in our EU environment experienced elevated errors affecting Search, Pages, Live API, Streams API, and Analytics event collection. Users may have encountered errors loading pages, retrieving search results, or making API requests. Some analytics pixel events were not collected during the disruption.Traffic was restored to the affected infrastructure, and subsequent monitoring confirmed stable operation. We apologize for the disruption.We will share a post-incident review with additional details about the cause, impact, and steps we are taking to reduce the risk of recurrence.

Reported by Yext on their status page.

1. resolvedOct 20 · 08:30 UTC

   On October 20, some customers in our EU region experienced errors when making Knowledge Graph updates, delays in Pages publishing, and saved filters that did not reflect recent changes. Our monitoring detected the interruption at 08:29 UTC (4:29 a.m. EDT). A database server supporting these services became unresponsive. Our on-call engineers restarted the server and restored its normal read/write configuration, allowing affected services to recover. Core API and data-freshness checks confirmed recovery by 09:16 UTC (5:16 a.m. EDT). The service interruption has been resolved. Our engineering team is reviewing the event and identifying improvements to strengthen service resilience and recovery. We apologize for the disruption and appreciate your patience.

Reported by Yext on their status page.

1. ResolvedOct 20 · 08:30 UTC

   On October 20, some customers in our EU region experienced errors when making Knowledge Graph updates, delays in Pages publishing, and saved filters that did not reflect recent changes. Our monitoring detected the interruption at 08:29 UTC (4:29 a.m. EDT).A database server supporting these services became unresponsive. Our on-call engineers restarted the server and restored its normal read/write configuration, allowing affected services to recover. Core API and data-freshness checks confirmed recovery by 09:16 UTC (5:16 a.m. EDT).The service interruption has been resolved. Our engineering team is reviewing the event and identifying improvements to strengthen service resilience and recovery.We apologize for the disruption and appreciate your patience.

Reported by Yext on their status page.

1. resolvedOct 14 · 14:50 UTC

   From 10:50 AM EST until 12:15 PM EST on October 14th, 2026, Report Builder was unavailable for some clients due to an error in the Analytics system. The issue was resolved and no further issues were discovered throughout the day.

Reported by Yext on their status page.

1. ResolvedOct 14 · 14:50 UTC

   From 10:50 AM EST until 12:15 PM EST on October 14th, 2026, Report Builder was unavailable for some clients due to an error in the Analytics system.The issue was resolved and no further issues were discovered throughout the day.

Reported by Yext on their status page.

1. CompletedOct 25 · 06:24 UTC

   The scheduled maintenance has been completed.

Reported by Yext on their status page.