WiscNet Incident History

1. resolvedOct 23 · 18:35 UTC

   Hello, The WiscNet NOC has lost access to our device for the Sheboygan Area School District at 8:43AM CDT 10/23/2026. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared. If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761. Thank you, Hello, The WiscNet NOC observed alarms clear at 11:40AM CDT. Please reach out if you have any questions. Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 23 · 18:34 UTC

   Date & Time of Incident: 8:43AM CDT 10/23/2026 - 11:40AM CDT 10/23/2026

   Duration: 177 Minutes

   Brief Summary: Services went down due to known maintenance event.

   Root Cause: Known maintenance event

Reported by WiscNet on their status page.

1. postmortemOct 23 · 13:20 UTC

   Date & Time of Incident: 10/22/2026 10:31 CST Duration: 70 Technician\(s\): Fue Khang Review Date: 10/23/2026 Brief Summary: Alarms came in at 10:31 AM CST, cleared at 11:41 CST. Device shows low uptime. Root Cause: Loss of power

Reported by WiscNet on their status page.

1. resolvedOct 23 · 03:26 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Kiel Area School District at 10/22/2026 9:07 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0772.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 23 · 01:11 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Village of Bellevue at 10/20/2026 around 4:48PM and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   Our local provider will be working with their fiber team for further investigation. They do not have an ETA yet for dispatching to the Bellevue location.

   Hello,

   Our local provider is onsite investigating further.

   Hello,

   Our provider reports they have found an issue around .3 miles from the sites. There is no ETR yet at this time.

   Hello,

   Our provider has confirmed they plan to repair the damaged fiber today. There is no ETA yet at this time.

   Hello,

   Our local provider reports they will leave service on the fiber it was moved to yesterday as this restored service. They will repair the old connection at a later date.

   Date & Time of Incident: 10/21 at 4:48PM   Duration: 21 hours   Technician(s): Dylan, Jim   Review Date: 10/22   Brief Summary: A fiber cut affect services. This path was rolled to restore services.   Root Cause: Fiber cut

Reported by WiscNet on their status page.

1. resolvedOct 23 · 13:19 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 23 · 03:26 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 22 · 06:28 UTC

   The WiscNet NOC has lost access to our device for Sacred Heart of Jesus and Mary School at 11:41pm CT 10/21. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1617. If you have any additional questions, please contact WiscNet NOC. Hello, We are seeing services restored as of 12:21am CT. We will be closing out this status page and ticket now. Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 22 · 06:28 UTC

   Date & Time of Incident: 10/21 11:41pm Duration: 40 minutes Technician\(s\): Johnathon L Review Date: 10/22 Brief Summary: We observed alarms indicating a loss of connection to our device on site at Sacred heart Root Cause: Seems to be due to a loss of OSPF adjacency to our device

Reported by WiscNet on their status page.

1. postmortemOct 21 · 13:20 UTC

   Date & Time of Incident: 10/21/26 7:00am

   Duration: 12 minutes

   Technician(s): Connor, Payton

   Review Date: 10/12/26

   Brief Summary: Wiscnet lost access to our device onsite. Upon restoral, logs indicate the device had lost power.

   Root Cause: Loss of Power

Reported by WiscNet on their status page.

1. resolvedOct 21 · 05:10 UTC

   Hello, At 11:23 pm cst we observed the router go down at the Monroe SD site. Can you please check power and equipment and reach out if you have any questions. Thanks, Hello, We're seeing services restored as of 11:54 PM. Our provider has identified an issue that occurred on their network that is resolved at this time. If you have any questions or see further issues please reach out to us.

Reported by WiscNet on their status page.

1. resolvedOct 21 · 05:09 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 22 · 20:43 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 21 · 04:00 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 20 · 15:25 UTC

   Hello,

   The WiscNet NOC has lost access to our device for the South Milwaukee School District at 8:36AM CDT 10/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3257.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   As of 8:51AM CDT we observed the link restore to the equipment at the South Milwaukee School District. It appears services went down due to a power supply failure. Once the failure cleared, and power restored, services came back up and we were able to access the device and see traffic passing.

   Please reach out if you have any questions.

   Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 20 · 15:25 UTC

   1. Date & Time of Incident:

      1. 8:36AM CDT 10/20/2026 - 8:56AM CDT 10/20/2026

   2. Duration:

      1. 20 Minutes

   3. Brief Summary:

      1. At 8:36AM CDT 10/20/2026 we observed alarms indicating a loss of connection to the equipment on site. After 20 minutes services restored.

   4. Root Cause:

      1. Root cause was due to a power supply failure which brought down the services. Once the power supply failure restored, power restored to the equipment and services came back up.

Reported by WiscNet on their status page.

1. resolvedOct 17 · 21:42 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 20 · 16:54 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 18 · 16:20 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 17 · 00:08 UTC

   Hello, We are seeing this device back up now. We will continue to monitor this as usual. Thanks,

Reported by WiscNet on their status page.

1. postmortemOct 16 · 17:50 UTC

   Device loss power and was rebooted.

Reported by WiscNet on their status page.

1. resolvedOct 16 · 16:49 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Union Grove J1 SD at 11:22AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1680.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   We observe restored as of 11:40AM. Please reach out to TEACH/GLS NOC if further RFO is needed.

Reported by WiscNet on their status page.

1. resolvedOct 16 · 16:49 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 16 · 16:03 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Mequon-Thiensville School District at 9 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1004.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   We observe this circuit restored as of 9:50 AM.

Reported by WiscNet on their status page.

1. resolvedOct 16 · 16:03 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 16 · 13:27 UTC

   1. Date & Time of Incident:

      1. 2026-10-16 07:25:01 EDT - 2026-10-16 08:47:06 EDT

   2. Duration:

      1. 82 Minutes

   3. Brief Summary:

      1. The site temporarily lost connection on 2026-10-16 at 07:25:01 EDT and services restored on 2026-10-16 at 08:47:06 EDT.

   4. Root Cause:

      1. Checked logs, configurations were being done, port was bounced and device restarted. Once configurations were complete and device restarted, services restored.

Reported by WiscNet on their status page.

1. postmortemOct 16 · 12:52 UTC

   Date & Time of Incident: 10/16 6:37am Duration: 13 minutes Technician\(s\): Johnathon Laun Review Date: 10/16 Brief Summary: We observed alarms for a loss of connection to our device on site Root Cause: Device on site seems to of been rebooted indicated by log check

Reported by WiscNet on their status page.

1. resolvedOct 16 · 13:14 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 15 · 20:17 UTC

   Date & Time of Incident: 10/15 14:05 - 14:36 Duration: ~31 minutes Technician\(s\): Jacob K Review Date: 10/15 Brief Summary: We observed alarms indicating a mass outage on a provider connection. The provider was contacted and we are now seeing all sites restored. Root Cause: Provider outage

Reported by WiscNet on their status page.

1. postmortemOct 15 · 09:38 UTC

   Date & Time of Incident: 10/15 12:34am Duration: ~2400 minutes Technician\(s\): Johnathon Laun Review Date: 10/15 Brief Summary: We observed an alarm in FIDO indicating this site was down Root Cause: We don’t have active monitoring for when this site went down so we are unable to determine full duration, cause is either due to site work or a fiber outage with Teach

Reported by WiscNet on their status page.

1. investigatingOct 23 · 17:41 UTC

   Hello, The port will remain down as the provider, GLS, continues working to test and isolate service degradation. The provider will be completing more testing on the circuit over the coming days. We will continue to send out notifications as we receive updates. Kind regards,

Reported by WiscNet on their status page.

1. resolvedOct 14 · 17:07 UTC

   Hello,

   Starting at 11:22AM CDT 10/14/2026 the Wiscnet NOC observed alarms indicating a loss of connection to our device at the Walworth School District. Please verify power to your site and the network equipment.

   If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1984.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   We are now seeing services restored.

   Please reach out if you have any questions.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 14 · 17:06 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 14 · 17:08 UTC

   1. Date & Time of Incident: 

      1. 10/14/2026 11:22AM CDT - 10/14/2026 11:59AM CDT

   2. Duration: 

      1. 36 Minutes

   3. Brief Summary: 

      1. City wide power event resulted in loss of connection to the equipment. Once the power restored, services came back up.

   4. Root Cause: 

      1. City-wide power outage.

Reported by WiscNet on their status page.

1. postmortemOct 14 · 16:09 UTC

   Date & Time of Incident: 10/14 at 8 AM  Duration: unknown  Technician\(s\): Jim  Review Date: 10/14  Brief Summary: A Merit circuit from Green Bay to Chicago went down due to a maintenance that was not expected to be service affecting.  Root Cause: Maintenance

Reported by WiscNet on their status page.

1. resolvedOct 14 · 14:08 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 14 · 07:17 UTC

   The WiscNet NOC has lost access to our device for Cambridge School District at 12:06am 10/14. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.

   If you have any additional questions, please contact WiscNet NOC.

   Hello,

   We are seeing this site as back up as of 1:55am CT.

   We will be closing this status page.

   Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 14 · 07:18 UTC

   Date & Time of Incident: 10/14 12:06am Duration: 109 minutes Technician\(s\): Johnathon Laun Review Date: 10/14 Brief Summary: We observed alarms for the school district going down Root Cause: We lost routing between the isp router and the device on premise

Reported by WiscNet on their status page.

1. resolvedOct 13 · 21:31 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Tomorrow River School District at 3:50PM today 10/13/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is AS.KRFN.001053..ATI.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   I just saw the service restore as of 4:03PM.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 13 · 21:04 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 12 · 16:42 UTC

   Date & Time of Incident: 8/12 8:21 AM Duration: 114 Technician\(s\): Fue Khang Review Date: 8/12 Brief Summary: Alarms came in at 8:21 AM. We were notified of a maintenance. Alarms cleared at 10:17 AM. Root Cause: Maintenance.

Reported by WiscNet on their status page.

1. resolvedOct 12 · 16:41 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 9 · 20:44 UTC

   Hello, This maintenance has been completed.

Reported by WiscNet on their status page.

1. postmortemOct 8 · 14:06 UTC

   Date & Time of Incident: 10/6 01:44 AM CST Duration: 3,333 Technician\(s\): Fue Khang, Dylan Trott Review Date: 10/8 Brief Summary: Alarms came in for circuit down on 10/6 at 1:44 AM. GLS updated their Junos device and alarms cleared. Root Cause: Provider equipment

Reported by WiscNet on their status page.

1. resolvedOct 8 · 07:24 UTC

   Hello,

   The WiscNet NOC has lost access to our device for River Ridge School District at 10/7/2026 2:59 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1304.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   We are seeing services restored as of 5:45 PM 10/7. Please reach out to us if you have any questions or see any further issues with this service.

Reported by WiscNet on their status page.

1. resolvedOct 8 · 07:21 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 7 · 17:34 UTC

   Date & Time of Incident: 10/7 09:01 AM Duration: 10 Technician\(s\): Fue Khang Review Date: 10/7 Brief Summary: Alarms came in at 9:01 AM. Cleared at 9:11 AM. Network port flapped Root Cause: Network port flapped.

Reported by WiscNet on their status page.

1. resolvedOct 7 · 19:57 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 7 · 13:18 UTC

   Hello, At 5:16 AM CST we noticed r-southwesttc go down. Our provider has opened an investigation. While investigations are ongoing please verify power and equipment onsite. Please reach out to us if you have any questions. Hello, As of 6:50AM CDT 10/7 we observed traffic restore and alarms clear on the equipment at the Southwest Wisconsin technical College. This case is now resolved. Please reach out if you have any questions. Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 7 · 13:20 UTC

   Date & Time of Incident:

   Down: 2026-10-07 05:12AM CDT

   Up: 2026-10-07 06:47AM CDT

   ‌

   Duration:

   95 Minutes

   ‌

   Technician(s):

   Jordan Netzel / Devin Harris

   ‌

   Review Date:

   10/7/2026

   ‌

   Brief Summary:

   Ticket was created based on a network alarm indicating loss of ICMP ping. Power verification was requested and confirmed on site and investigation was done to identify the source of the issue and whether onsite repair was needed. Shortly after investigations began, the alarms cleared and traffic restored.

   ‌

   Root Cause:

   Routing issue caused a brief network event on provider’s network bringing services down.

Reported by WiscNet on their status page.

1. resolvedOct 7 · 09:43 UTC

   Hello,

   The WiscNet NOC has lost access to our device for Port Edwards School District at 1:49 am on 10/7. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1347.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   At this time we are seeing all alarms cleared and services restored.

   Please reach out with any questions.

   Thank you,

   Hello,

   We are seeing alarms for this site come back in.

   At this time please verify power and equipment onsite.

   Thank you,

   Hello,

   At this time we are seeing all alarms cleared and services restored.

   Please reach out with any questions.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 7 · 09:43 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 8 · 14:04 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 6 · 13:26 UTC

   Hello, At 6:24 AM we noticed that r-stcroixcentralsd is down. Our provider has opened up an investigation into this outage. While investigations are ongoing please verify power and equipment onsite. We will continue to provide updates as we receive them, please reach out with any questions. Hello, At 7:45AM CDT we saw alarms clear and traffic restore. This ticket has been closed. Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 6 · 13:04 UTC

   Alarms cleared and traffic restored at 7:45AM CDT.

Reported by WiscNet on their status page.

1. resolvedOct 5 · 11:28 UTC

   Hello,

   Starting at 3:11am we observed our device on site go down for Circuit 1784 for the Milwaukee Area Technical College.

   At this time we are requesting power and equipment be verified.

   If you believe this isn't related to any planned maintenance occurring please reach out to the WiscNet NOC at (608) 442-6761, option 1.

   Thank you,

   Hello,

   We are seeing our alarms for this clear as of 6:02am CT 10/5.

   We will be closing out this status page.

   Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 5 · 11:28 UTC

   Date & Time of Incident: 10/5 3:11am Duration: 171 minutes Technician\(s\): Johnathon Laun Review Date: 10/5 Brief Summary: We seen alarms indicating a loss of connection to the device Root Cause: Logs indicate the network port went down either because of a fiber cut or the port being unplugged

Reported by WiscNet on their status page.

1. resolvedOct 4 · 03:18 UTC

   Hello, We observed alarms at the West Salem School District at 6:13pm. The LMP is aware of the issue and investigating. We will keep you updated as we get more information. Thanks, Hello, As of 6:53 pm cst we are seeing this site back up. Please reach out with any questions. Thanks,

Reported by WiscNet on their status page.

1. resolvedOct 4 · 03:13 UTC

   Hello, At 6:04 pm cst we saw alarms on the CESA 04 router. The LMP's NOC is aware of the alarm and investigating. Please reach out with any questions. Thanks, Hello, We are seeing this circuit back up as 6:53 pm cst. Please let us know if you have any questions. Thanks,

Reported by WiscNet on their status page.

1. resolvedOct 4 · 03:18 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 4 · 03:12 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 2 · 18:29 UTC

   Hello,

   The WiscNet NOC has lost access to our device for East Troy Community School District at 10/1/2026 at 3:46PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3188.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 2 · 11:22 UTC

   Date & Time of Incident: 10/2 4:55am Duration: 25 minutes Technician\(s\): Johnathon Laun Review Date: 10/2 Brief Summary: We observed alarms come in indicating this device was down Root Cause: We believe there was maintenance occurring on site

Reported by WiscNet on their status page.

1. postmortemOct 2 · 07:41 UTC

   Date & Time of Incident: 10/2 1:11am Duration: 61 Minutes Technician\(s\): Johnathon Laun Review Date: 10/2 Brief Summary: We observed traffic alarms indicating the site was down Root Cause: Unsure, seems to maybe be related to Merit Peering maintenance due to the timing of other alarms #2296156 \(WiscNet TKT, 1795411 Merit Ticket\)

Reported by WiscNet on their status page.

1. postmortemOct 2 · 07:42 UTC

   Date & Time of Incident: 10/2 1:11am Duration: 61 Minutes Technician\(s\): Johnathon Laun Review Date: 10/2 Brief Summary: We observed traffic alarms indicating the site was down Root Cause: Unsure, seems to maybe be related to Merit Peering maintenance due to the timing of other alarms #2296156 \(WiscNet TKT, 1795411 Merit Ticket\)

Reported by WiscNet on their status page.

1. postmortemOct 2 · 18:33 UTC

   Date & Time of Incident: 10/1 3:46 Duration: 1288 Technician\(s\): Dylan Trott, Fue Khang Review Date: 10/2 Brief Summary: GLS notified us of an outage starting at 10:46 AM. GLS advised their lmp fixed a config issue and services restored on 10/2 at 1:21 PM Root Cause: LMP Config issue

Reported by WiscNet on their status page.

1. resolvedOct 1 · 16:48 UTC

   Hello,

   The WiscNet NOC has lost access to our device for UW Whitewater Innovation Center at 9/30/2026 around 8:25PM. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared.

   If you have any additional questions, please contact WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   I saw this connection restore around 8:50PM.

   Thank you,

Reported by WiscNet on their status page.

1. postmortemOct 2 · 16:01 UTC

   Date & Time of Incident: 10/2 9:37 AM Duration: 0 Technician\(s\): Fue Khang Review Date: 10/3 Brief Summary: Alarms came in on 10/2 at 9:37 AM. Initially investigated as an outage. Still observed keep alive traffic. Observed this circuit to be a backup circuit. Adjusted thresholds and alarms cleared. Root Cause: Low traffic levels, non issue.

Reported by WiscNet on their status page.

1. resolvedOct 1 · 11:59 UTC

   Hello,

   Starting at 8:40AM CDT 9/30/2026 the WiscNet NOC observed alarms indicating a loss of connection to our equipment at the Slinger School District.

   Please verify power to the site and equipment while we work to engage our provider for investigation into this outage.

   If you have any questions contact the WiscNet NOC at noc@wiscnet.net or by phone at 608-442-6761.

   Thank you,

   Hello,

   Our provider has begun investigating this outage. We do not have an ETR to provide but we have escalated this case to try to get this resolved a bit quicker.

   Please reach out if you have any questions.

   Thank you,

   Hello,

   Our provider is still investigating the outage impacting services at the Slinger School District.

   We do not have an ETR to provide.

   Please reach out if you have any questions.

   Thank you,

   Hello,

   Our provider has advised that this case is being reviewed by a center technician and will provide further details once they have finished the initial investigation.

   We do not have an ETR to provide at this time.

   Please reach out if you have any questions.

   Thank you,

   Hello,

   This outage is being caused by a network event on our Provider's last mile. they are currently investigating the issue and should have an update for us soon.

   We will update you again as soon as we receive new information.

   Thanks,

   Hello,

   Our provider is still working on this issue. We will update you again as soon as we receive new information.

   Thanks,

   Hello,

   Our provider has said that their partner carrier reports that repairs continue. We have observed some services have restored. Updates to follow as they become available.

   Thank you,

   Hello,

   At this time we are seeing all alarms cleared and services restored.

   Please reach out with any questions.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 1 · 04:08 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. resolvedOct 1 · 04:06 UTC

   Hello, We're seeing this connection restore. Thank you,

Reported by WiscNet on their status page.

1. resolvedSep 30 · 22:56 UTC

   Hello, This issue has been resolved and we're seeing restoral. Thank you,

Reported by WiscNet on their status page.

1. resolvedSep 30 · 15:20 UTC

   Hello,

   The WiscNet NOC has lost access to our device and you are being updated on a service condition that presents potential impact to your network solution at the MONROE SCHOOL DISTRICT ADMINISTRATIVE CENTER - 925 16TH AVE STE 3 MONROE WI 53566.

   The provider for this circuit has advised their inside plant group is on site at their hub location and have discovered an issue on one of their core optical devices.

   They have engaged their engineering tea for further investigation.

   There is no ETR to provide at this time.

   Please reach out the WiscNet NOC at 608-442-6761 Opt 1 if you have any questions.

   Thank you,

   Hello,

   The provider NOC advises that their core engineering team is still investigating the loss of service issue. Additional updates will be provided as they become available.

   No ETR at this time.

   Thank you,

   Hello,

   Our provider NOC advises that their engineering teams are still investigating the loss of service issue. Additional updates will be provided as they become available.

   No ETR is available at this time.

   Thank you,

   Hello,

   Our provider NOC advises they are tracking an active fiber event that is impacting your service.

   Repair teams are engaged and investigating.

   There is no ETR at this time.

   Additional updates will be provided as they become available.

   Thank you,

   Hello,

   The LMP's NOC has re-engaged their engineering teams for additional investigation into this loss of service event.

   No ETR currently,

   Thanks,

   Hello,

   The LMP has advised our that their engineering teams are in the process of troubleshooting the network equipment related to this service affecting event.

   No ETR Currently.

   Thanks,

   Hello,

   The LMP's engineering team will be directed to the next location in the path to troubleshoot equipment in our circuit path which may be causing this event and isolate the cause.

   No ETR currently

   Hello,

   Our provider has informed us a technician is now onsite at their Monroe Hub and is working with their engineers to investigate this outage.

   We don't have an ETR.

   Please reach out with any questions.

   Thank you,

   Hello,

   Our providers tech has be dispatched to another pop to continue investigations.

   We don't have an ETR at this time.

   Please reach out with any questions.

   Thank you,

   Hello,

   The last mile has advised that their team is currently still working on the damage.

   There was a fiber cut and they have dispatched several teams to resolve this issue.

   There is no ETR at the moment but we are working diligently and will update you as we get more information.

   Thank you,

   Hello,

   Our provider has advised that all services have restored. This will serve as the final notification for this event.

   Thank you,

Reported by WiscNet on their status page.

1. resolvedOct 1 · 11:58 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemOct 1 · 13:15 UTC

   Date & Time of Incident: 7:49am 9/30/26 Duration: 87 minutes Technician\(s\): Payton Review Date: 10/1/26 Brief Summary: WiscNet NOC observed alarms indicating circuit 400371 went down.

Reported by WiscNet on their status page.

1. resolvedSep 30 · 11:47 UTC

   Hello, Starting at 5:32 am we observed a loss of traffic on your circuits. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you, Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,

Reported by WiscNet on their status page.

1. resolvedSep 30 · 11:47 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemSep 30 · 08:24 UTC

   Date & Time of Incident: 9/30 1:40am Duration: 46 minutes Technician\(s\): Connor Felton Review Date: 9/30 Brief Summary: We observed alarms for these schools come in Root Cause: Due to a loss of routing to the schools

Reported by WiscNet on their status page.

1. postmortemSep 30 · 15:18 UTC

   The provider advised all services have restored as of 10:03AM CDT 9/30/2026.

Reported by WiscNet on their status page.

1. resolvedSep 29 · 08:55 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemSep 28 · 20:22 UTC

   The client handoff port restored and traffic resumed at 11:15 AM

Reported by WiscNet on their status page.

1. postmortemOct 5 · 20:56 UTC

   Date & Time of Incident: 9/27/2026 12:09:50 PM  Duration: 20 minutes  Technician\(s\): Zach/Connor  Review Date: 10/5  Brief Summary: BGP went down  Root Cause: BGP

Reported by WiscNet on their status page.

1. resolvedSep 26 · 21:10 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemSep 28 · 04:46 UTC

   Date & Time of Incident: 9/25 1:23pm Duration: 1071 Technician\(s\): Fue Khang, Dylan Trott, Johnathon Laun Review Date: 9/27 Brief Summary: Alarms came in for all sites at 1:23 PM. Contacting GLS to see if they are aware of reason. GLS tickets have been merged to this ticket Root Cause: Loss of routing to the devices on site

Reported by WiscNet on their status page.

1. resolvedOct 7 · 16:51 UTC

   This incident has been resolved.

Reported by WiscNet on their status page.

1. postmortemSep 28 · 15:55 UTC

   spotty power connection past the GLS Provider device.

Reported by WiscNet on their status page.

1. postmortemOct 5 · 20:16 UTC

   Date Incident: 9/16  Duration: NA  Technician\(s\): Marcus/Dante  Review Date: 10/5  Brief Summary: We observed traffic drop on the secondary handoff of port. Member confirms there is no issue.  Root Cause: NA

Reported by WiscNet on their status page.

1. resolvedOct 2 · 18:45 UTC

   Hello, The WiscNet NOC has observed our device is reachable and the handoff port is up/up.

Reported by WiscNet on their status page.