WiscNet Incident History

Hello, We observed the site restored at 7:32 pm cst. Please reach out with any questions. Thanks,

The WiscNet NOC has lost access to our device for Lakeshore Technical College at July 21 at 6:35 pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0290 If you have any additional questions, please contact WiscNet NOC.

This issue has been resolved by rebooting the equipment onsite.

Thank you for reaching out to the WiscNet NOC regarding the slow speeds you are experiencing. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3200.

Hello, The WiscNet NOC observed the BGP Neighbor Adjacency Changes alarms clear for the Salem Area School District.

The WiscNet NOC has observed BGP Neighbor Adjacency Changes on our device for Salem Area School District at 2:10am 7/20. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1471. If you have any additional questions, please contact WiscNet NOC.

Hello, We have escalated the ticket with our Wisc Net team to get a response from the provider. Teach/GLS has also requested the affected customers in the region to reach out to create tickets. Please reach out to GLS Support for 24x7/outages/incidents at 866-558-192. Below is the list of Affected School Name -> GLS/TEACH ID Bowler School District -> 199 Shawano School District -> 2481 Tigerton School District -> 1649 Marion School District -> 944 Kind regards,

Hello, We are seeing multiple sites come into alarm at 1:22 CST and are investigating further. We are reaching out to our provider for further investigation.

We observed traffic resume back to normal levels at 1:10pm CT.

Hello, The WiscNet NOC observed traffic resume to the Stoughton Area School District at 1:10pm CT today. We will now be closing out this status page. Thank you,

Hello, The WiscNet NOC has observed alarms indicating a loss of signal to the site manged equipment at the Stoughton Area School District as of 3:10AM CDT 7/21/2026. This is affecting WiscNet Circuit ID 400636. We request that you verify power to the site and equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1594. Thank you

Hello, The WiscNet NOC has observed alarms indicating a loss of signal to the equipment at the Stoughton Area School District as of 3:10AM CDT 7/21/2026. We request that you verify power to the site and equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1594. Thank you

Our onsite device bounced and restored, our logs indicated reboot.

We have observed the Mercer School District Device (400557) reboot onsite. The site went down at 12:13 PM and restored at 12:24 PM. Logs indicated the device was rebooted and the startup config loaded. Currently we are observing bi-directional traffic. This is the second time the device onsite has lost connection today. From 10:55 AM to 11:07 AM the device sensors alarms and cleared before investigation. We recommend checking the power cable onsite, and validating network cabling. Please reach out to GLS at If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415.

Date & Time of Incident: 7/21/2026 10:55 AM CST Duration: 13 Technician\(s\): Lue Khang Review Date: 7/21/2026 Brief Summary: Alarms came in for site at 10:55 AM CST. They then cleared at 11:08 AM CST. Revealed to be due to power loss. Root Cause: Power loss

This incident has been resolved.

The WiscNet NOC has lost access to our device for Mercer School District at 10:55 AM CST on 7/21/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1007.  If you have any additional questions, please contact WiscNet NOC.

Date & Time of Incident:` `7/21/2026 Duration:`  `5 hours Technician\(s\):`  Connor, Ian` Review Date: 7/21/2026 Brief Summary: Circuit was down due to a maintenance after Maintenance was completed services were still down. Root Cause: Services were still down after maintenance was completed.

Hello, Our LMP is stating that all services have been restored as of 9:48 AM CST on 7/21/2026 Thank You,

Our provider reports that circuits remain down after the scheduled fiber maintenance and are investigating further.

Hello, Following the maintenance event in ticket #2260190 we are still observing your circuit 401504 as down. At this time we are working with our provider to restore the circuit as soon as possible. Please reach out with any questions. Thank you,

Date & Time of Incident: 7-21-26 at 2 AM CST Duration: 7 hours 4 minutes Technician\(s\): Connor / Jim Review Date: 7-21-26 Brief Summary: Maintenance extended past the maintenance window, causing an outage Root Cause: Extended Maintenance

Our fiber provider was able to resolve this issue. Services restored at 9:04 AM CST.

Our provider reports that circuits remain down after the scheduled fiber maintenance and are investigating further.

We are currently investigating an outage impacting multiple sites at this time. We will update as we learn more. Thank you

Date & Time of Incident: 7/20/2026 12:06 PM Duration: 54 Technician\(s\): Fue Khang Review Date: 7/20/2026 Brief Summary: Alarms came in for Hartland-Lakeside J3 School District - 2724 at 12:05 PM. Cleared at 1:00 PM CST. Checked device and showed uptime of 26 minutes. Attributed to power outage in area. Root Cause: Loss of power.

This incident has been resolved.

Hello, The WiscNet NOC has lost access to our device for Hartland-Lakeside J3 School District at 12:06 PM CST. Please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC. Thank you,

POST-MORTEM TEMPLATE Date & Time of Incident: 7/20/2026 11:26 AM CST Duration: 99 Technician\(s\): Lue Khang Review Date: 7/20/2026 Brief Summary: Alarms came in for  Catholic Memorial High School - 400462 at 11:26 AM CST. They then cleared at 12:59 PM CST. Checking logs showed the network port went down and came back up. Root Cause: Network port failure.

This incident has been resolved.

The WiscNet NOC has lost access to our device for Catholic Memorial High School at 11:24 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1962. If you have any additional questions, please contact WiscNet NOC.

We are currently investigating this issue.

The WiscNet NOC has lost access to our device for Catholic Memorial High School at 11:24 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1962.  If you have any additional questions, please contact WiscNet NOC.

This incident has been resolved.

Hello, The WiscNet NOC has lost access to our device for Hartland-Lakeside J3 School District at 12:06 PM CST. Please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC. Thank you,

Date & Time of Incident:` 7/20/26 ` Duration:` 2 hours, 21 minutes ` Technician\(s\):` Brett, Payton ` Review Date: 7/20/26 Brief Summary: WiscNet NOC lost access to the router for Waterford Library.

Hello, The WiscNet NOC observed alarms clear and access to our device restored at 9:40am on 7/17.

The WiscNet NOC has lost access to our device for Waterford Public Libary at 7:19 AM on 7/17/2026 . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415. If you have any additional questions, please contact WiscNet NOC

Power restored to the site, alarms cleared at 6:27PM CDT 7/18/2026 and services restored.

This incident has been resolved.

The WiscNet NOC has lost access to our device for Medford School District at 07/16/26 at 3:37 pm Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982.

The connection to GLS went down

This incident has been resolved.

The WiscNet NOC has observed alarms indicating a loss of connection to our device at Fall River School District at 07/18/26 at 5:58AM CDT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 467.

**POST-MORTEM TEMPLATE** Date & Time of Incident: 7/15/2026 10:32 PM   Duration: 713   Technician\(s\): Jim Hamblin, Fue Khang   Review Date: 7/16/2026 Brief Summary: Devices came into alarm at 10:32 PM on 7/15/2026 which was found to be due to a maintenance. After the maintenance, all circuits recovered except City of Madison. this was found to be due to a bad optic, which was changed and restored at 10:25 AM 7/16/2026. Root Cause: Maintenance and Bad optic

We are seeing circuit 400265 for the City of Madison as back up at 10:25 AM today. The issue was discovered to be a bad optic.

The tech onsite discovered a bad fiber. A splicer is en router to test and fix the bad fiber with an ETA around 1 hour.

We are still seeing the City of Madison as down, circuit 400265. After further investigation, this outage was discovered to be due to construction. A tech is en route to the site for further investigation. They have an ETA around 15 minutes.

Hello, We continue to observed 1 circuit down after the maintenance. We are currently working with our provider to investigate and restore the circuit. Please reach out with any questions. Thank you,

Hello, At this time we have seen most of the alarms cleared and services restored. We will reach out after 6 to confirm the maintenances status. Thank you,

Hello, Around 10:30PM WiscNet observed alerts indicating a widespread outage, after investigation this is a maintenance event on one of WiscNet's partner's network. This work is scheduled to end at 6:00AM.

**POST-MORTEM TEMPLATE** Date & Time of Incident: 7:05 AM 7/16/2026   Duration: 120   Technician\(s\): Lue Khang, Connor Felton   Review Date: 7/16/2026 Brief Summary: Device went down at 7:05 AM. Alarm cleared at 9:05 AM. After checking logs, the device was reconfigured which brought the device back up. Root Cause: Device was reconfigured.

This incident has been resolved.

Hello, Starting at 7:05 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened GLS can be contacted at 866-558-1920, and use your site ID of 2415. Please reach out with any questions. Thank you,

Hello, At 1:04pm CT we have regained access to our device at Freedom Area School District. We will be closing the status page. Thank you,

Hello, At 1:04pm CT we have regained access to our device at Freedom Area School District. We will be closing the status page. Thank you,

The WiscNet NOC has lost access to our device for **Freedom School District** at **07/16 7:54am CT**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **519**.  If you have any additional questions, please contact WiscNet NOC.

This incident has been resolved.

Hello, The WiscNet NOC has lost access to our device for Belmont School Distract at 7/16, 0233 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 146. If you have any additional questions, please contact WiscNet NOC Thank you,

Date & Time of Incident: 7/15 at 8:29 AM Central Duration: 53 Minutes Technician\(s\): Marcus Review Date: 7/15 Root Cause: loss of power Brief Summary: We lost access to the onsite device at 8:29 AM Central, after a power cycle the onsite device came back up at 9:22 AM Central.

Hello, The Wiscnet NOC observed alarms clear and services restore at 9:22 AM Central.

Hello, The WiscNet NOC has lost access to our device for Barron Area School District at 7/15, 8:29 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 121.   If you have any additional questions, please contact WiscNet NOC.

This incident has been resolved.

Hello, We observed restored as of 7:43 AM. Device logs indicate on-site power issues. Feel free to reach out to the WiscNet NOC if you hae any questions.

Hello, The WiscNet NOC has lost access to our device for Port Edwards School District at 7/15, 0658 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1347. If you have any additional questions, please contact WiscNet NOC Thank you,

This incident has been resolved.

Starting at 0039 Wiscnet observed alarms indicating a loss of connection to our devices. While we investigate, please verify all power and layer 1 connectivity and open a case with GLS by contacting their 24x7 NOC at 1-866-558-1920

This outage was due to a fiber cut. The cut has been repaired and the circuit is work again.

Hello, We saw this site go down at 2:47 pm cst it came back up at 3:08 pm cst, but bounced several times, it became stable at 4:16pm cst; We are currently seeing it stable now. Please reach out to us if you have any questions. Thanks,

The WiscNet NOC has observed connection restored at 2:03pm CT on 7/14. Our device observed the link facing the school district have lower then expected network traffic.

The WiscNet NOC has observed connection restored at 2:03pm CT on 7/14. Our device observed the link facing the school district have lower then expected network traffic.

The WiscNet NOC has lost access to our device for **Milton School District** at **12:48pm CT**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **3230**.  If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has observed connection restored at 12:19am CT on 7/14. Our device observed the link facing GLS bounce.

The WiscNet NOC has observed connection restored at 12:19am CT on 7/14. Our device observed the link facing GLS bounce.

The WiscNet NOC has lost access to our device for **KielSD** at **7/14 10:59am CT**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **772.**  If you have any additional questions, please contact WiscNet NOC.

Upon further review and investigation, this site is on the turn down list.

This incident has been resolved.

Hello, Upon further review, we have found that this site is on the list of turn downs.

Hello, The WiscNet NOC has lost access to our device for Dodgeville School District at 7/13,1139 PM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1174. If you have any additional questions, please contact WiscNet NOC Thank you,

Date & Time of Incident:`7/14 7:29am  ` Duration:` 38 minutes ` Technician\(s\):` Payton ` Review Date: 7/14/26 Brief Summary: Handoff port 2 was down on the Lake Mills School District router.

Hello, The WiscNet NOC observed all alarms clear at 8:07am. Please reach out if you have any questions.

Hello, At 7:29am, the WiscNet NOC observed alarms for Lake Mills School District and we observe the handoff port on our device onsite is down. Please verify power to your site and the netework equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact the WiscNet NOC.

Date & Time of Incident: 7/10/2026 at 9:15 PM Duration: 2 days, 11 hours, and 13 minutes Technician\(s\): Ben/Jim Review Date: 7/10 Brief Summary: Device logs indicate a power supply module issue. Root Cause: Power Issue

Hello, We are seeing services restored at 8:28 AM on 7/13. Device logs indicate a power supply module issue.

Hello, The WiscNet NOC has lost access to our device for Paris JT1 School District at 7/10/26 @ 9:11 pm cst. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is <0751>. If you have any additional questions, please contact WiscNet NOC.

Date & Time of Incident: 7/8/26 at 12:13 PM Duration: 181 minutes Technician\(s\): Payton Review Date: 7/13 Brief Summary: Service went down due to a provider’s maintenance Root Cause: Provider Maintenance

This incident has been resolved.

Hello, The WiscNet NOC has observed alarms clear at 3:41pm on 7/8.

Hello, We're notifying you that the express route for Azure is down due to a suspected maintenance event. Thank you

**POST-MORTEM TEMPLATE** Date & Time of Incident: 7/13/2026 11:10 AM   Duration: 49   Technician\(s\): Fue Khang    Review Date: 7/13/2026 Brief Summary: Alarms came in for handoff port at 9:57 AM. Alarms then came in for the entire circuit at 11:10 AM. It then cleared at 11:59 AM. Uptime of device showed it was up for 8 minutes. Associating this with power on site. Root Cause: Power on site.

This incident has been resolved.

Hello, We are able to access the device for Messmer Catholic. We see that the device connected to the hand-off port is unreachable. Please verify if your device is still receiving power and if there are any current maintenance going on. If you have any additional questions, please contact WiscNet NOC.

Date & Time of Incident: 7/13/26 8:00 AM Central Duration: 99 Minutes Technician\(s\): Marcus Review Date: 7/13/26 Root Cause: Loss of power Brief Summary: We lost access to the Rib Lake School District router at 8:00 AM Central, after a power cycle the router came back up at 9:39 AM Central.

Hello, The Wiscnet NOC observed alarms clear and services restore at 9:39 AM Central.

Hello, The WiscNet NOC has lost access to our device for Rib Lake School District at 7/13, 8:00 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427.   If you have any additional questions, please contact WiscNet NOC.

Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,

Hello, Starting at 12:09 am we observed this site go down. At this time we are requesting onsite power and equipment verification. Due to a policy change on on GLS's end we are unable to open a ticket with them. To get a ticket open please call 1.866.558.1920, and use your site ID 1693. Please reach out with any questions. Thank you,

Hello, We observe restored as of 4:25 PM. Feel free to reach out to the WiscNet NOC if you have any further questions.

The WiscNet NOC has lost access to our device for Seneca School District at 3:36 Pm 7/10/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1480. If you have any additional questions, please contact WiscNet NOC.

Date & Time of Incident: 7/10 at 8:35 AM Central Duration: 131 Minutes Technician\(s\): Marcus Review Date: 7/10 Root Cause: loss of power Brief Summary: We lost access to the onsite device at 8:35 AM Central, after a power cycle the onsite device came back up at 10:46 AM Central.

Hello, The WiscNet NOC observed the onsite device restore starting at 10:46 AM Central. Please let us know if you continue to experience issues at the Bosobel Area School District.

Hello, The WiscNet NOC has lost access to our device for Boscobel Area School District at 7/10 8:35 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 193.  If you have any additional questions, please contact WiscNet NOC.

Date & Time of Incident: 7/10 at 8:03 AM Central Duration: 165 Minutes Technician\(s\): Marcus Review Date: 7/10 Root Cause: loss of power onsite Brief Summary: We lost access to our onsite device at 8:03 AM Central, after a power cycle the onsite device came back up at 10:48 AM Central.

Hello, The WiscNet NOC observed the onsite device restore starting at 10:48 AM Central. Please let us know if you continue to experience issues at the Dodgeville School District.

Hello, The WiscNet NOC has lost access to our device for Dodgeville School District at 7/10, 8:03 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 368. If you have any additional questions, please contact WiscNet NOC

The WiscNet NOC has lost access to our device for Seneca School District at 3:36 Pm 7/10/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1480. If you have any additional questions, please contact WiscNet NOC.

Hello, The WiscNet NOC observed the onsite device restore starting at 10:46 AM Central.Please let us know if you continue to experience issues at the Bosobel Area School District.

Hello,The WiscNet NOC has lost access to our device for Boscobel Area School District at 7/10 8:35 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 193. If you have any additional questions, please contact WiscNet NOC.

Hello,The WiscNet NOC observed the onsite device restore starting at 10:48 AM Central.Please let us know if you continue to experience issues at the Dodgeville School District.

Hello,The WiscNet NOC has lost access to our device for Dodgeville School District at 7/10, 8:03 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 368.If you have any additional questions, please contact WiscNet NOC

Date & Time of Incident:` 7/10/26 6:37am ` Duration:` 84 minutes ` Technician\(s\):` Payton ` Review Date: 7/10/26 Brief Summary: Rib Lake School District Router became unreachable. Root Cause: Loss of Power

Hello, The Wiscnet NOC observed all alarms clear at 8:01am, and we have regained access to the site router.

Hello, The WiscNet NOC has lost access to our device for Rib Lake School District at 7/10/26 6:37am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427.  If you have any additional questions, please contact WiscNet NOC.

We're seeing services restored as of 3:30 AM. Please reach out if you have any questions.

Hello, We are seeing alarms indicating Wabeno School District is down at this time. At this time please verify power and equipment and reach out to TEACH/GLS to open an investigation on this issue. Please reach out with any questions.

Hello,The Wiscnet NOC observed all alarms clear at 8:01am, and we have regained access to the site router.

Hello,The WiscNet NOC has lost access to our device for Rib Lake School District at 7/10/26 6:37am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427. If you have any additional questions, please contact WiscNet NOC.

We're seeing services restored as of 3:30 AM. Please reach out if you have any questions.

Hello,We are seeing alarms indicating Wabeno School District is down at this time. At this time please verify power and equipment and reach out to TEACH/GLS to open an investigation on this issue. Please reach out with any questions.

The WiscNet NOC has lost access to our device for Kiel Area School District on 7/9 at 10:21 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

This incident has been resolved.

The WiscNet NOC has lost access to our device for Kiel Area School District on 7/9 at 10:21 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to our device for Kiel Area School District on 7/9 at 10:21 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.If you have any additional questions, please contact WiscNet NOC.

Hello,The WiscNet NOC has observed alarms clear at 3:41pm on 7/8.

Hello,We're notifying you that the express route for Azure is down due to a suspected maintenance event.Thank you

Manitowoc Headstart is reported to be turning down service, please reach out to the WiscNet NOC if you have any questions.

The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

Hello, We've detected an outage on your service starting around 4:02 PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

Date & Time of Incident:` 6:19pm 7/6/26 ` Duration:` 16 hours, 29 minutes ` Technician\(s\):` Dylan, Jim, Payton ` Review Date: 7/8/26 Brief Summary: Provider Fiber Impairment

Hello, This maintenance has been completed and the WiscNet NOC has observed all alarms clear at 10:48am on 7/7.

We are continuing to investigate this issue.

Hello, We're notifying you that the express route for Azure is down due to a suspected maintenance event. Thank you

Hello, Our onsite device restored last night at 4:09:30 PM, and our logs indicate issues with the transport provider network.

Hello, Our onsite device restored last night at 4:09:30 PM, and our logs indicate issues with the transport provider.

The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

Manitowoc Headstart is reported to be turning down service, please reach out to the WiscNet NOC if you have any questions.

The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm.Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm.Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

Hello, We've detected an outage on your service starting around 4:02 PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

Hello, Our onsite device restored last night at 4:09:30 PM, and our logs indicate issues with the transport provider.

The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

This maintenance event has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Spectrum will be performing a LOS, OS Upgrade Maintenance in Multiple Cities in NC.Anticipated Downtime: 120 minutes

Date & Time of Incident: 5:38 AM on 7/7/26 Duration: 3 hours and 33 minutes Technician\(s\): Jim Review Date: 7/7/26 Brief Summary: There was a dispatch to the datacenter for further investigation and it was discovered the outage was caused by a bad SFP. Root Cause: bad SFP

Hello, Service restored today at 9:11 AM CST. The issue was a bad SFP.

Hello, Starting at 5:38 am we observed traffic on your circuit drop. Are you aware of any power events or maintenances that could have impacted this circuit? Please reach out with any questions. Thank you,

We observed a loss of ping to the device, when it came back up we seen a lot of configuration changes indicating the potential reason it went down.

Hello, We have noticed our device come back up.

Hello, We have noticed our device went down at 2:40pm CT. Can you please check the onsite device, connections and power cables? Please reach out to WiscNet if you have any questions. Thank you

This maintenance has been cancelled.

Spectrum will be performing a STD, LOS, Fiber Relocation in Madison, WI.Anticipated Downtime: 359 minutes.

Hello,Service restored today at 9:11 AM CST. The issue was a bad SFP.

Hello,Starting at 5:38 am we observed traffic on your circuit drop. Are you aware of any power events or maintenances that could have impacted this circuit?Please reach out with any questions.Thank you,

Hello,We have noticed our device come back up.

Hello,We have noticed our device went down at 2:40pm CT.Can you please check the onsite device, connections and power cables?Please reach out to WiscNet if you have any questions.Thank you