Web Cloud Incident History

1. identifiedSep 7 · 16:06 UTC

   We are currently investigating an incident affecting our Web Cloud Databases offering, which is causing temporary availability issue in the GRA region. Here are some supplementary details : Start time : 07/09/2026 15:30 UTC Impacted Service(s) : The eu005, eu004, eu007, and eu010 CloudDB are currently inaccessible. Customers Impact : Customers are currently unable to access these CloudDB instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. identifiedSep 7 · 07:53 UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains. Here are some supplementary details : Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 7 · 02:24 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. Start time : 06/09/2026 19:30 UTC End time : 07/09/2026 02:00 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 3 · 17:52 UTC

   We are pleased to inform you that the incident affecting our Internet Access offering has been resolved. Start time : 02/09/2026 16:00 UTC End time : 03/09/2026 15:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 3 · 10:49 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 03/09/2026 06:10 UTC End time : 03/09/2026 10:25 UTC Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/twrv645p3q0q We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. identifiedSep 2 · 13:43 UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains. Here are some supplementary details : Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. identifiedSep 2 · 12:00 UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains. Here are some supplementary details : Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 2 · 08:32 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 02/09/2026 05:55 UTC End time : 02/09/2026 08:02 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 30 · 11:52 UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. Start time : 30/08/2026 05:33 UTC End time : 30/08/2026 11:47 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 27 · 16:13 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 27/08/2026 15:50 UTC End time : 27/08/2026 16:10 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 26 · 15:25 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 26/08/2026 14:45 UTC End time : 26/08/2026 15:20 UTC Root Cause : This incident was caused by a network issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 26 · 14:10 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 26/08/2026 06:16 UTC End time : 26/08/2026 14:05 UTC Root Cause : This incident was caused by the following maintenance operations https://network.status-ovhcloud.com/incidents/p4g65d5jgtc1 https://network.status-ovhcloud.com/incidents/6dbt0pvkfxk6 We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 24 · 18:36 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. Start time : 24/08/2026 17:55 UTC End time : 24/08/2026 18:15 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 19 · 17:17 UTC

   We had an incident on Web Hosting offer on eu012 database offer which has now been resolved. Here are some supplementary details : Start time : 19/08/2026 16:49 UTC End time : 19/08/2026 17:09 UTC Impacted Service(s) : sharedsql067.eu012 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their databases located in sharedsql067.eu012. Root Cause : This incident was caused by a network equipment issue. We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedAug 19 · 09:03 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. Start time : 31/07/2026 06:00 UTC End time : 19/08/2026 09:02 UTC Root Cause : This incident is caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 18 · 15:08 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering on Cluster100 has been resolved. Start time : 18/08/2026 14:15 UTC End time : 18/08/2026 15:07 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 17 · 07:38 UTC

   We are pleased to inform you that the incident affecting our MX Plan offering in GRA region has been resolved. Start time : 16/08/2026 13:16 UTC End time : 16/08/2026 17:45 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 16 · 03:42 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 16/08/2026 01:40 UTC End time : 16/08/2026 03:05 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 15 · 18:41 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 13/08/2026 20:00 UTC End time : 14/08/2026 10:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 15 · 05:45 UTC

   We are pleased to inform you that the incident affecting our Databases offering has been resolved. Start time : 14/08/2026 14:43 UTC End time : 15/08/2026 05:25 UTC Root Cause : This incident is caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 13 · 08:54 UTC

   We are pleased to inform you that the incident affecting our VoIP offering has been resolved. Start time : 16/07/2026 10:00 UTC End time : 12/08/2026 21:30 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 13 · 04:51 UTC

   We had an incident on Domains offer which has now been resolved. Here are some supplementary details : Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedAug 13 · 08:38 UTC

   We had an incident on Domains offer which has now been resolved. Here are some supplementary details : Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider. We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedAug 12 · 19:10 UTC

   We had an incident on Web Hosting offer which has now been resolved. Here are some supplementary details : Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue. We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedAug 12 · 13:31 UTC

   We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved. Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 12 · 08:41 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 11/08/2026 06:00 UTC End time : 11/08/2026 14:00 UTC Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedAug 11 · 07:11 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. Start time : 10/08/2026 11:00 UTC End time : 10/08/2026 11:30 UTC Root Cause : This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.