Web Cloud Incident History

1. investigatingOct 22 · 15:59 UTC

   We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

   Here are some supplementary details :

   Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro maiboxes are unreachable. Customers Impact : Customers using EmailPro, are temporarily unable to access their mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

   We will keep you updated on the progress and resolution.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 22 · 15:02 UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

   Start time :22/10/2026 13:45 UTC End time : 22/10/2026 14:40 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 22 · 11:56 UTC

   This incident has been resolved.

Reported by Web Cloud on their status page.

1. resolvedOct 22 · 08:16 UTC

   We would like to inform you that the incident affecting our Web Hosting offering has now been resolved.

   Please find the details of this incident below :

   Start time : 21/10/2026 15:00 UTC End time : 22/10/2026 08:10 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters did not work properly. Customers Impact : Customers may have experienced HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks (cron jobs). Root Cause : This incident was caused by a software issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 21 · 22:15 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 21/10/2026 20:05 UTC End time : 21/10/2026 22:14 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 22 · 11:54 UTC

   We are pleased to inform you that the incident affecting our VoIP offering has been resolved.

   Start time : 21/10/2026 19:52 UTC End time : 22/10/2026 11:52 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 21 · 05:58 UTC

   We are pleased to inform you that the incident affecting our Web-Databases offering has been resolved.

   Start time : 21/10/2026 01:12 UTC End time : 21/10/2026 05:14 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 20 · 07:03 UTC

   We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

   Start time : 18/10/2026 20:30 UTC End time : 19/10/2026 07:30 UTC Root Cause : This incident was caused by a software issue issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. identifiedOct 16 · 09:48 UTC

   We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

   Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

   We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 15 · 19:22 UTC

   We would like to inform you that the incident affecting our MX Plan and Zimbra offerings has now been resolved.

   Please find the details of this incident below :

   Start time : 15/10/2026 17:52 UTC End time : 15/10/2026 19:19 UTC Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Root Cause : This incident was caused by a hardware issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 16 · 09:51 UTC

   We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

   Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 20 · 07:09 UTC

   We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

   Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 14 · 18:39 UTC

   We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.

   Start time : 14/10/2026 12:50 UTC End time : 14/10/2026 18:36 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 13 · 16:33 UTC

   We would like to inform you that the incident affecting our Web Hosting offering has now been resolved.

   Please find the details of this incident below :

   Start time : 13/10/2026 15:26 UTC End time : 13/10/2026 16:21 UTC Impacted Service(s) : The CloudDB instance clouddb024.eu010 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their data located on the specified CloudDB. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 13 · 13:10 UTC

   We would like to inform you that the incident affecting our Web Hosting offering in the Cluster131 has now been resolved.

   Please find the details of this incident below : Start time : 13/10/2026 10:53 UTC End time : 13/10/2026 13:02 UTC Impacted Service(s) : Filerz1593 was temporarily unavailable on Web Hosting Cluster131. Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident was caused by a hardware issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 12 · 15:11 UTC

   We are pleased to inform you that the incident affecting our Webmail offering has been resolved.

   Start time : 12/10/2026 14:40 UTC End time : 12/10/2026 15:00 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 16 · 09:47 UTC

   We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

   Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 12 · 01:52 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 11/10/2026 05:00 UTC End time : 11/10/2026 08:30 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 9 · 09:41 UTC

   We had an incident on our OverTheBox offer which has now been resolved.

   Here are some supplementary details :

   Start time : 09/10/2026 07:41 UTC End time : 09/10/2026 07:42 UTC Impacted Service(s) : OverTheBox was temporarily unavailable. Customers Impact : Customers were temporarily facing issues to connect and use OverTheBox. Root Cause : This incident was caused by a cooling system issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 9 · 06:54 UTC

   We had an incident on our Collaborative Solutions offer which has now been resolved.

   Here are some supplementary details :

   Start time : 09/10/2026 06:33 UTC End time : 09/10/2026 06:48 UTC Impacted Service(s) : Some Zimbra mailboxes were temporarily inaccessible. Customers Impact : Some customers were temporarily unable to access and use their Zimbra mailboxes. Root Cause : This incident was caused by a hardware issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 9 · 05:22 UTC

   We had an incident on our Collaborative Solutions offer which has now been resolved.

   Here are some supplementary details :

   Start time : 09/10/2026 04:44 UTC End time : 09/10/2026 04:58 UTC Impacted Service(s) : Some Zimbra mailboxes were temporarily inaccessible. Customers Impact : Some customers were temporarily unable to access and use their Zimbra mailboxes. Root Cause : This incident was caused by a hardware issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 8 · 22:19 UTC

   We would like to inform you that the incident affecting our MX Plan offering has now been resolved.

   Please find the details of this incident below : Start time : 08/10/2026 21:32 UTC End time : 08/10/2026 22:03 UTC Impacted Service(s) : The storage server homez.286 was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails received during the incident were queued and delivered once the service was restored. Root Cause : This incident was caused by a software issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 8 · 13:18 UTC

   We had an incident on Web Hosting offer on Filerz10002 - Cluster121 which has now been resolved.

   Here are some supplementary details :

   Start time : 08/10/2026 11:48 UTC End time : 08/10/2026 13:15 UTC Impacted Service(s) : Filerz10002 was temporarily inaccessible via SSH/FTP on Web Hosting Cluster121. Customers Impact : Customers were temporarily unable to access their websites hosted on Filerz10002 - Cluster121 via SSH/FTP. Root Cause : This incident was caused by a software issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 7 · 19:44 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering on the specific filerz located in cluster107, cluster111, cluster115, cluster120, cluster123, cluster126, cluster127, cluster128, cluster130 and cluster131. And websites hosted on Cluster024 has been resolved.

   Start time : 07/10/2026 15:33 UTC End time : 07/10/2026 17:00 UTC Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 7 · 19:45 UTC

   We are pleased to inform you that the incident affecting our MX Plan offering has been resolved.

   Start time : 07/10/2026 15:33 UTC End time : 07/10/2026 17:00 UTC Root Cause : This incident was caused by another incident : https://bare-metal-servers.status-ovhcloud.com/incidents/s6kx6svxg4q9

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 7 · 12:10 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

   Start time : 06/10/2026 19:55 UTC End time : 07/10/2026 12:10 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 7 · 02:37 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 06/10/2026 23:00 UTC End time : 07/10/2026 02:09 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 20 · 13:07 UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

   Start time : 23/09/2026 09:00 UTC End time : 20/10/2026 13:00 UTC Root Cause : This incident was caused by a cooling system issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 5 · 03:09 UTC

   We are pleased to inform you that the incident affecting our Collaborative Solutions offering has been resolved.

   Start time : 04/10/2026 19:10 UTC End time : 05/10/2026 03:05 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 4 · 17:25 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

   Start time : 04/10/2026 13:45 UTC End time : 04/10/2026 17:18 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 5 · 18:52 UTC

   We would like to inform you that the incident affecting our Domains offering for .SI Domain Names has now been resolved.

   Please find the details of this incident below : Start time : 04/10/2026 11:11 UTC End time : 05/10/2026 18:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .SI Domain Names. Customers Impact : Customers were temporarily unable to perform specified operations on .SI Domain Names. Root Cause : This incident was caused by our Provider.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 4 · 12:04 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 04/10/2026 10:42 UTC End time : 04/10/2026 12:01 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 3 · 18:08 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 03/10/2026 15:36 UTC End time : 03/10/2026 18:07 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 3 · 15:35 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

   Start time : 03/10/2026 12:35 UTC End time : 03/10/2026 15:31 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 2 · 22:03 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

   Start time : 02/10/2026 17:30 UTC End time : 02/10/2026 22:00 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 21 · 07:07 UTC

   We are pleased to inform you that the incident affecting our Domains offering has been resolved.

   Start time : 02/10/2026 11:00 UTC End time : 21/10/2026 06:50 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 2 · 11:10 UTC

   We are pleased to inform you that the incident affecting our collaborative solutions offering has been resolved.

   Start time : 02/10/2026 07:40 UTC End time : 02/10/2026 10:40 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 6 · 07:56 UTC

   We are pleased to inform you that the incident affecting our .RO Domains offering has been resolved.

   Start time : 01/10/2026 09:00 UTC End time : 06/10/2026 07:45 UTC Root Cause : This incident was caused by our Provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 2 · 09:13 UTC

   We are pleased to inform you that the incident affecting our Domains offering has been resolved.

   Start time : 01/10/2026 07:00 UTC End time : 02/10/2026 06:00 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 30 · 20:20 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

   Start time : 30/09/2026 19:28 UTC End time : 30/09/2026 20:18 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 30 · 22:30 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering on Cluster123 has been resolved.

   Start time : 30/09/2026 14:11 UTC End time : 30/09/2026 14:25 UTC Root Cause : This incident was caused by a hardware issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 28 · 07:50 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

   Start time : 28/09/2026 06:00 UTC End time : 28/09/2026 07:49 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 25 · 11:12 UTC

   We are pleased to inform you that the incident affecting our Collaborative solutions offering on Outlook Web has been resolved.

   Start time : 24/09/2026 22:57 UTC End time : 25/09/2026 11:08 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 25 · 10:53 UTC

   We had an incident on Web Hosting offer on Cluster121 which has now been resolved.

   Here are some supplementary details :

   Start time : 25/09/2026 09:23 UTC End time : 25/09/2026 09:37 UTC Impacted Service(s) : Some operations on Cluster121 were temporarily unavailable. Customers Impact : Customers were temporarily unable to do some operations on their websites hosted on Cluster121. All websites were still available during the incident. Root Cause : This incident was caused by another incident: https://bare-metal-servers.status-ovhcloud.com/incidents/dqqhq9t3ndjn.

   We thank you for your understanding and patience throughout this incident.

Reported by Web Cloud on their status page.

1. resolvedOct 1 · 08:08 UTC

   We are pleased to inform you that the incident affecting our Domains offering has been resolved.

   Start time : 23/09/2026 11:30 UTC End time : 01/10/2026 08:00 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedOct 1 · 22:49 UTC

   We are pleased to inform you that the incident affecting our Domains offering has been resolved.

   Start time : 23/09/2026 09:00 UTC End time : 01/10/2026 22:47 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 23 · 09:53 UTC

   We are pleased to inform you that the incident affecting our Key Management Service offering has been resolved.

   Start time : 22/09/2026 13:07 UTC End time : 22/09/2026 16:45 UTC Root Cause : The root cause of this incident was related to the incident described in the following status page : https://network.status-ovhcloud.com/incidents/jy9dbvzlrzyw

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 24 · 08:22 UTC

   We are pleased to inform you that the incident affecting our VoIP offering has been resolved.

   Start time : 13/09/2026 20:00 UTC End time : 24/09/2026 08:08 UTC Root Cause : This incident was caused by our provider.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.

1. resolvedSep 30 · 08:09 UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

   Start time : 07/09/2026 07:30 UTC End time : 30/09/2026 08:00 UTC Root Cause : This incident was caused by a software issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Web Cloud on their status page.