Web Cloud Incident History

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster131 - Filerz1641. Here are some supplementary details : <b>Start time :</b> 21/07/2026 21:55 UTC <b>Impacted Service(s) :</b> The Filerz1641 is unreachable on Web Hosting Cluster131. <b>Customers Impact :</b> Customers are temporarily unable to access and use their websites hosted on Filerz1641 - Cluster131. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 21/07/2026 10:05 UTC <b>End time :</b> 21/07/2026 10:30 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offering in the GRA region. Here are some supplementary details : <b>Start time :</b> 21/07/2026 10:05 UTC <b>Impacted Service(s) :</b> Administrative task processing for Cluster105 is experiencing delays. <b>Customers Impact :</b> Customers may experience delays, as all deliveries and hosting configuration changes are temporarily paused. <b>Root Cause :</b> This incident is caused by a hardware issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 21/07/2026 09:17 UTC <b>End time :</b> 21/07/2026 09:46 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offering in GLOBAL region. Here are some supplementary details : <b>Start time :</b> 21/07/2026 09:17 UTC <b>Impacted Service(s) :</b> MX Plan mailboxes are temporarily unavailable. <b>Customer Impact :</b> Customers are temporarily unable to access their mailboxes. <b>Root Cause :</b> This incident is caused by a hardware issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering on Filerz277 - Cluster113 has been resolved. <b>Start time :</b> 19/07/2026 22:41 UTC <b>End time :</b> 20/07/2026 13:30 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> The intervention on the affected RAID disks is still in progress. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Please find an update of this incident below : <b>Start time :</b> 19/07/2026 22:41 UTC <b>Impacted Service(s) :</b> Filerz277 is unreachable on Web Hosting cluster113. <b>Customers Impact :</b> Customers are temporarily unable to access their websites hosted on the affected filerz. <b>Root Cause :</b> This incident is caused by a hardware issue. The root cause has been identified as a RAID disks failure. The RAID reconstruction is expected to take between 5 and 6 hours. All websites hosted on filerz277 have been placed into maintenance mode until 20/07/2026 06:00 UTC. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 19/07/2026 22:41 UTC <b>End time :</b> 20/07/2026 00:00 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Please find an update of this incident below : <b>Start time :</b> 19/07/2026 22:41 UTC <b>Impacted Service(s) :</b> Filerz277 is unreachable on Web Hosting cluster113. <b>Customers Impact :</b> Customers are temporarily unable to access their websites hosted on the affected filerz. <b>Root Cause :</b> This incident is caused by a hardware issue. The root cause has been identified as a RAID disks failure. The RAID reconstruction is expected to take between 5 and 6 hours. All websites hosted on filerz277 have been placed into maintenance mode until 20/07/2026 06:00 UTC. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz277 Cluster113. Here are some supplementary details : <b>Start time :</b> 19/07/2026 22:41 UTC <b>Impacted Service(s) :</b> Filerz277 is unreachable on Web Hosting cluster113. <b>Customers Impact :</b> Customers are temporarily unable to access their websites hosted on the affected filerz. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific GRA11 Region. Here are some supplementary details : <b>Start time :</b> 19/07/2026 18:00 UTC <b>Impacted Service(s) :</b> Some Database are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their Database located on the specified region. <b>Root Cause :</b> This incident is caused by a hardware issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 16/07/2026 15:06 UTC <b>End time :</b> 20/07/2026 07:08 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation : <b>Update :</b> Our teams are still investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters. Here are some supplementary details : <b>Start time :</b> 16/07/2026 15:06 UTC <b>Impacted Service(s) :</b> Some websites are temporarily unavailable on Web Hosting. <b>Customers Impact :</b> Some customers may encounter 500 errors when trying to access their services. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Softcall offering has been resolved. <b>Start time :</b> 13/07/2026 07:00 UTC <b>End time :</b> 18/07/2026 12:00 UTC <b>Root Cause :</b> This incident was caused by this maintenance : https://public-cloud.status-ovhcloud.com/incidents/m5qn00qgl9zh We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Softcall offering. Please find the details of this incident below : <b>Start time :</b> 13/07/2026 07:00 UTC <b>Impacted Service(s) :</b> Softcall-related components on Public Cloud Instances are experiencing erratic behavior. <b>Customers Impact :</b> Customers may experience intermittent issues or unstable behavior when using services relying on the affected Softcall components. <b>Ongoing Actions :</b> Our teams are investigating the root cause of the issue and working to restore normal service behavior as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 17/07/2026 14:27 UTC <b>End time :</b> 17/07/2026 15:55 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster024. Here are some supplementary details : <b>Start time :</b> 17/07/2026 14:27 UTC <b>Impacted Service(s) :</b> An overload has been detected, causing unavailability and increased latency on Cluster024. <b>Customers Impact :</b>Some customers are temporarily unable to access and use their websites hosted on Cluster024. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 16/07/2026 19:00 UTC <b>End time :</b> 17/07/2026 15:30 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : <b>Start time :</b> 16/07/2026 19:00 UTC <b>Impacted Service(s) :</b> Migration form MXPlan to Zimbra is temporarily facing slowness. <b>Customers Impact :</b> Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Collaborative solutions offer. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering on Cluster100 has been resolved. <b>Start time :</b> 17/07/2026 01:24 UTC. <b>End time :</b> 17/07/2026 03:15 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on our our Web Hosting offering and service has been fully restored since 17/07/2026 03:15 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 17/07/2026 01:24 UTC. <b>Impacted Service(s) :</b> The Cluster100 was experiencing latency. <b>Customers Impact :</b> Customers were temporarily facing slowness when trying to access and use their websites located in Cluster100. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 16/07/2026 02:27 UTC <b>End time :</b> 16/07/2026 08:10 UTC <b>Impacted Service(s) :</b> Access to mailboxes was unavailable. <b>Customers Impact :</b> Customers were currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

<b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are continuing to investigate this issue.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer. Here are some supplementary details : <b>Start time :</b> 16/07/2026 02:27 UTC <b>Impacted Service(s) :</b> Access to mailboxes is unavailable. <b>Customers Impact :</b> Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on Web Hosting offering which has now been resolved. Here are some supplementary details : <b>Start time :</b> 15/07/2026 11:20 UTC <b>End time :</b> 15/07/2026 11:40 UTC <b>Impacted Service(s) :</b> Cluster107 was temporarily facing latency. <b>Customers Impact :</b> Customers were temporarily facing slowness when trying to access and use their websites located in Cluster107. <b>Root Cause :</b> This incident was caused by a network equipment issue. We thank you for your understanding and patience throughout this incident.

We are pleased to inform you that the incident affecting our .DE Domains offering has been resolved. <b>Start time :</b> 09/07/2026 15:00 UTC <b>End time :</b> 14/07/2026 09:00 UTC <b>Root Cause :</b> This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DE Domains offer. Here are some supplementary details : <b>Start time :</b> 09/07/2026 15:00 UTC <b>Impacted Service(s) :</b> Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DE domains. <b>Customers Impact :</b> Customers are temporarily unable to perform specified operations on .DE domains. <b>Root Cause :</b> This incident is caused by our provider. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 14/05/2026 04:16 UTC <b>End time :</b> 14/07/2026 04:18 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz398 Cluster107. Here are some supplementary details : <b>Start time :</b> 14/05/2026 04:16 UTC <b>Impacted Service(s) :</b> Filerz398 is unreachable on the Cluster107. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 10/07/2026 15:20 UTC <b>End time :</b> 11/07/2026 01:02 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster124. Here are some supplementary details : <b>Start time :</b> 10/07/2026 15:20 UTC <b>Impacted Service(s) :</b> Cluster124 is temporarily facing latency. <b>Customers Impact :</b> Customers are temporarily facing slowness when trying to access and use their websites located in Cluster124. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 10/07/2026 07:00 UTC <b>End time :</b> 10/07/2026 14:39 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : <b>Start time :</b> 10/07/2026 07:00 UTC <b>Impacted Service(s) :</b> Migration form MXPlan to Zimbra is temporarily facing slowness. <b>Customers Impact :</b> Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on Web Hosting offer on Cluster100 which has now been resolved. Here are some supplementary details : <b>Start time :</b> 10/07/2026 07:30 UTC <b>End time :</b> 10/07/2026 11:30 UTC <b>Impacted Service(s) :</b> Some websites hosted on Cluster100 were temporarily unavailable. <b>Customers Impact :</b> Some customers having websites hosted on Cluster100 were temporarily unable to access them. <b>Root Cause :</b> This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster124.Here are some supplementary details :Start time : 10/07/2026 15:20 UTCImpacted Service(s) : Cluster124 is temporarily facing latency.Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster124.Root Cause : This incident is caused by a software issue.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.Start time : 10/07/2026 07:00 UTCEnd time : 10/07/2026 14:39 UTCRoot Cause : This incident was caused by a software issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.Here are some supplementary details :Start time : 10/07/2026 07:00 UTCImpacted Service(s) : Migration form MXPlan to Zimbra is temporarily facing slowness.Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.Customers will receive a mail when their migration is finished.Root Cause : This incident is caused by a software issue.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on Web Hosting offer on Cluster100 which has now been resolved.Here are some supplementary details :Start time : 10/07/2026 07:30 UTCEnd time : 10/07/2026 11:30 UTCImpacted Service(s) : Some websites hosted on Cluster100 were temporarily unavailable.Customers Impact : Some customers having websites hosted on Cluster100 were temporarily unable to access them.Root Cause : This incident was caused by a software issue.We thank you for your understanding and patience throughout this incident.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 09/07/2026 23:30 UTC <b>End time :</b> 10/07/2026 01:22 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on the Filerz561 Cluster114. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 09/07/2026 23:30 UTC <b>Impacted Service(s) :</b> Filerz561 is unreachable on Web Hosting Cluster114. <b>Customers Impact :</b> Customers are temporarily unable to access and use their websites hosted on the specified Filerz. <b>Root Cause :</b> This incident is caused by a hardware issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We would like to inform you that the maintenance on our MX Plan Filerz is now completed. All services are operational. Thank you for your patience throughout this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, a maintenance is scheduled on our MX Plan Filerz.The maintenance will update the storage servers hosting your data.This version brings improvements to certain security mechanisms, as well as some performance enhancements.Start time : 09/07/2026 23:00 UTCEnd time : 10/07/2026 04:00 UTCService impact : The service will be temporarily unavailable for 40 minutes during the maintenance.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Mail filerz.Thank you for your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.Start time : 09/07/2026 23:30 UTCEnd time : 10/07/2026 01:22 UTCRoot Cause : This incident was caused by a hardware issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on the Filerz561 Cluster114.The root cause has been identified.Please find the details of this incident below :Start time : 09/07/2026 23:30 UTCImpacted Service(s) : Filerz561 is unreachable on Web Hosting Cluster114.Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified Filerz.Root Cause : This incident is caused by a hardware issue.Ongoing Actions : Our teams are actively working to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering for MX Plan and Zimbra has been resolved. <b>Start time :</b> 09/07/2026 07:00 UTC <b>End time :</b> 09/07/2026 15:27 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : <b>Start time :</b> 09/07/2026 07:00 UTC <b>Impacted Service(s) :</b> Migration form MXPlan to Zimbra is temporarily facing slowness. <b>Customers Impact :</b> Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DE Domains offer.Here are some supplementary details :Start time : 09/07/2026 15:00 UTCImpacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DE domains.Customers Impact : Customers are temporarily unable to perform specified operations on .DE domains.Root Cause : This incident is caused by our provider.Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Domains offering has been resolved. <b>Start time :</b> 06/07/2026 08:20 UTC <b>End time :</b> 09/07/2026 08:06 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains. Here are some supplementary details : <b>Start time :</b> 06/07/2026 08:20 UTC <b>Impacted Service(s) :</b> Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. <b>Customers Impact :</b> Customers are temporarily unable to perform specified operations on .DK domains. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 08/07/2026 07:00 UTC <b>End time :</b> 09/07/2026 07:00 UTC <b>Root Cause :</b> This incident is caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : <b>Start time :</b> 08/07/2026 07:00 UTC <b>Impacted Service(s) :</b> Migration form MXPlan to Zimbra is temporarily facing slowness. <b>Customers Impact :</b> Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Domains offering has been resolved.Start time : 06/07/2026 08:20 UTCEnd time : 09/07/2026 08:06 UTCRoot Cause : This incident was caused by a software issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.Here are some supplementary details :Start time : 06/07/2026 08:20 UTCImpacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains.Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 08/07/2026 07:28 UTC <b>End time :</b> 08/07/2026 17:03 UTC <b>Root Cause :</b> This incident was caused by a hardware issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster120 - Filerz48. Here are some supplementary details : <b>Start time :</b> 08/07/2026 07:28 UTC <b>Impacted Service(s) :</b> Filerz48 is temporarily unavailable on Web Hosting Cluster120. <b>Customers Impact :</b> Customers are temporarily unable to access and use their websites hosted on Cluster120 - Filerz48. <b>Root Cause :</b> This incident is caused by a hardware issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

All services are operational.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, maintenance is scheduled on our Zimbra offer.Start time : 08/07/2026 20:00 UTCEnd time : 08/07/2026 22:00 UTCService impact : Zimbra mailbox will be temporarily inaccessible for 5 minutes during the maintenance.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our VoIP infrastructure for our Zimbra offer.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, maintenance is scheduled on our Softcall offer.Start time : 08/07/2026 19:00 UTCEnd time : 08/07/2026 20:00 UTCService impact : Provisioning for the Softcall service will experience temporary disruptions during maintenance.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Softcall infrastructure.Thank you for your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.Start time : 08/07/2026 07:28 UTCEnd time : 08/07/2026 17:03 UTCRoot Cause : This incident was caused by a hardware issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster120 - Filerz48.Here are some supplementary details :Start time : 08/07/2026 07:28 UTCImpacted Service(s) : Filerz48 is temporarily unavailable on Web Hosting Cluster120.Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster120 - Filerz48.Root Cause : This incident is caused by a hardware issue.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting / Databases offering has been resolved. <b>Start time :</b> 06/07/2026 20:08 UTC <b>End time :</b> 07/07/2026 01:25 UTC <b>Root Cause :</b> This incident is caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Public network experienced availability and latency issues. <b>Customers Impact :</b> Customers experienced temporary service unavailability or increased latency when accessing their services. <b>Root Cause :</b> This incident was caused by a network equipment issue.

<b>Ongoing Actions:</b> At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring. No customer impact is expected during this maintenance. Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed. We will keep you informed of the progress and notify you once the maintenance has been completed. We apologize for any inconvenience caused and appreciate your understanding.

Please find the details of this incident below : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Public network experienced availability and latency issues. <b>Customers Impact :</b> Customers experienced temporary service unavailability or increased latency when accessing their services. <b>Root Cause :</b> This incident was caused by a network equipment issue. <b>Ongoing Actions :</b> Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. <b>Ongoing Actions :</b> Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability. We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. <b>Customers Impact :</b> Some customers were temporarily unable to access and use their databases. <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. <b>Customers Impact :</b> Some customers are temporarily unable to access and use their databases. <b>Root Cause :</b> This incident is caused by a network equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 06/07/2026 20:08 UTC <b>End time :</b> 07/07/2026 01:25 UTC <b>Root Cause :</b> This incident is caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Public network experienced availability and latency issues. <b>Customers Impact :</b> Customers experienced temporary service unavailability or increased latency when accessing their services. <b>Root Cause :</b> This incident was caused by a network equipment issue.

<b>Ongoing Actions:</b> At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring. No customer impact is expected during this maintenance. Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed. We will keep you informed of the progress and notify you once the maintenance has been completed. We apologize for any inconvenience caused and appreciate your understanding.

Please find the details of this incident below : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> Public network experienced availability and latency issues. <b>Customers Impact :</b> Customers experienced temporary service unavailability or increased latency when accessing their services. <b>Root Cause :</b> This incident was caused by a network equipment issue. <b>Ongoing Actions :</b> Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. <b>Ongoing Actions :</b> Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability. We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> The following clusters were temporarily unavailable or experiencing latency: Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131. <b>Customers Impact :</b> Customers hosted on the specified clusters may have been unable to access their websites. <b>Root Cause :</b> This incident is caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 in GRA region. Here are some supplementary details : <b>Start time :</b> 06/07/2026 20:08 UTC <b>Impacted Service(s) :</b> The following clusters are temporarily unavailable or experiencing latency : Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131. <b>Customers Impact :</b> Customers hosted on the specified clusters may currently be unable to access their websites. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting / Databases offering has been resolved.Start time : 06/07/2026 20:08 UTCEnd time : 07/07/2026 01:25 UTCRoot Cause : This incident is caused by a network equipment issue.We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Public network experienced availability and latency issues.Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.Root Cause : This incident was caused by a network equipment issue.

Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.No customer impact is expected during this maintenance.Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.We will keep you informed of the progress and notify you once the maintenance has been completed.We apologize for any inconvenience caused and appreciate your understanding.

Please find the details of this incident below :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Public network experienced availability and latency issues.Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.Root Cause : This incident was caused by a network equipment issue.Ongoing Actions : Our team isolated the affected network equipment to restore service.The service has been restored since 07/07/2026 01:25 UTC.Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.We will keep you updated on the progress of our investigation.We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.Customers Impact : Some customers were temporarily unable to access and use their databases.Root Cause : This incident was caused by a network equipment issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012.Customers Impact : Some customers are temporarily unable to access and use their databases.Root Cause : This incident is caused by a network equipment issue.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.Start time : 06/07/2026 20:08 UTCEnd time : 07/07/2026 01:25 UTCRoot Cause : This incident is caused by a network equipment issue.We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Public network experienced availability and latency issues.Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.Root Cause : This incident was caused by a network equipment issue.

Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.No customer impact is expected during this maintenance.Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.We will keep you informed of the progress and notify you once the maintenance has been completed.We apologize for any inconvenience caused and appreciate your understanding.

Please find the details of this incident below :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : Public network experienced availability and latency issues.Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services.Root Cause : This incident was caused by a network equipment issue.Ongoing Actions : Our team isolated the affected network equipment to restore service.The service has been restored since 07/07/2026 01:25 UTC.Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.We will keep you updated on the progress of our investigation.We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : The following clusters were temporarily unavailable or experiencing latency: Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.Customers Impact : Customers hosted on the specified clusters may have been unable to access their websites.Root Cause : This incident is caused by a network equipment issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 in GRA region.Here are some supplementary details :Start time : 06/07/2026 20:08 UTCImpacted Service(s) : The following clusters are temporarily unavailable or experiencing latency : Cluster020, Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, and Cluster131.Customers Impact : Customers hosted on the specified clusters may currently be unable to access their websites.Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 07/07/2026 15:30 UTC <b>End time :</b> 07/07/2026 16:22 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on Filerz770 Cluster106 and Filerz551 Cluster111. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 07/07/2026 15:30 UTC <b>Impacted Service(s) :</b> Filerz770 Cluster106 and Filerz551 Cluster111 are unreachable. <b>Customers Impact :</b> Customers are temporarily unable to access and use their websites hosted on the specified Filerz. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Softcall offering has been resolved. <b>Start time :</b> 07/07/2026 01:00 UTC <b>End time :</b> 07/07/2026 07:10 UTC <b>Impacted Service(s) :</b> Softcall was temporarily facing perturbations. <b>Customers Impact :</b> Customers were temporarily unable to save their SIP lines on Softcall. Also, customers have faced perturbations on their incoming and outgoing calls. <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 07:10 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 07/07/2026 01:00 UTC <b>Impacted Service(s) :</b> Softcall was temporarily facing perturbations. <b>Customers Impact :</b> Customers were temporarily unable to save their SIP lines on Softcall. Also, customers have faced perturbations on their incoming and outgoing calls. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our VoIP offering, which is causing temporary issue in the FR region. Here are some supplementary details : <b>Start time :</b> 07/07/2026 01:00 UTC <b>Impacted Service(s) :</b> Softcall is temporarily facing perturbations. <b>Customers Impact :</b> Customers are temporarily unable to save their SIP lines on Softcall. Also, customers can face perturbations on their incoming and outgoing calls. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 07/07/2026 08:59 UTC <b>End time :</b> 07/07/2026 15:25 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region. Here are some supplementary details : <b>Start time :</b> 07/07/2026 08:59 UTC <b>Impacted Service(s) :</b> Migration form MXPlan to Zimbra is temporarily facing slowness. <b>Customers Impact :</b> Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.Start time : 07/07/2026 15:30 UTCEnd time : 07/07/2026 16:22 UTCRoot Cause : This incident was caused by a software issue.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on Filerz770 Cluster106 and Filerz551 Cluster111.The root cause has been identified.Please find the details of this incident below :Start time : 07/07/2026 15:30 UTCImpacted Service(s) : Filerz770 Cluster106 and Filerz551 Cluster111 are unreachable.Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified Filerz.Root Cause : This incident is caused by a software issue.Ongoing Actions : Our teams are actively working to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Softcall offering has been resolved.Start time : 07/07/2026 01:00 UTCEnd time : 07/07/2026 07:10 UTCImpacted Service(s) : Softcall was temporarily facing perturbations.Customers Impact : Customers were temporarily unable to save their SIP lines on Softcall.Also, customers have faced perturbations on their incoming and outgoing calls.Root Cause : This incident was caused by a software issue.We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 07/07/2026 07:10 UTC. Monitoring remains active to ensure long-term stability.Here are some supplementary details :Start time : 07/07/2026 01:00 UTCImpacted Service(s) : Softcall was temporarily facing perturbations.Customers Impact : Customers were temporarily unable to save their SIP lines on Softcall.Also, customers have faced perturbations on their incoming and outgoing calls.We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our VoIP offering, which is causing temporary issue in the FR region.Here are some supplementary details :Start time : 07/07/2026 01:00 UTCImpacted Service(s) : Softcall is temporarily facing perturbations.Customers Impact : Customers are temporarily unable to save their SIP lines on Softcall.Also, customers can face perturbations on their incoming and outgoing calls.Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains. Here are some supplementary details : <b>Start time :</b> 07/07/2026 09:00 UTC <b>Impacted Service(s) :</b> Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. <b>Customers Impact :</b> Customers are temporarily unable to perform specified operations on .KI domains. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilized to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.Here are some supplementary details :Start time : 07/07/2026 09:00 UTCImpacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains.Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains.Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. <b>Start time :</b> 06/07/2026 07:13 UTC <b>End time :</b> 06/07/2026 20:30 UTC <b>Root Cause :</b> This incident was caused by https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0 We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation : <b>Impacted Service(s) :</b> Server1012 is unreachable on Web Hosting Cluster130. <b>Root Cause :</b> This incident is caused by https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0 <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

<b>Ongoing Actions :</b> Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on the Server1012 Cluster130. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 06/07/2026 07:13 UTC <b>Impacted Service(s) :</b> Server1012 is unreachable on Web Hosting Cluster130. <b>Customers Impact :</b> Customers are temporarily unable to access and use their websites hosted on the specified server. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved. <b>Start time :</b> 06/07/2026 06:00 UTC <b>End time :</b> 06/07/2026 21:00 UTC <b>Root Cause :</b> This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation : <b>Update : </b> We still have some Filerz emails impacted by this maintenance : https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb We are no more imapcted by this maintenance : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation: <b>Update : </b> Our Filerz emails are impacted by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0 <b>Ongoing Actions :</b> Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation: <b>Update : </b> We still have several Filerz emails impacted by this incident. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer. Here are some supplementary details : <b>Start time :</b> 06/07/2026 06:00 UTC <b>Impacted Service(s) :</b> Access to mailboxes and mail services is temporarily unavailable. <b>Customers Impact :</b> Some Customers are currently unable to log in to their email accounts via webmail or email clients. They are unable to send or receive emails. Emails received during the incident are being queued and will be delivered once the service is restored. <b>Root Cause :</b> This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.Start time : 06/07/2026 07:13 UTCEnd time : 06/07/2026 20:30 UTCRoot Cause : This incident was caused by https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation :Impacted Service(s) : Server1012 is unreachable on Web Hosting Cluster130.Root Cause : This incident is caused by https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Web Hosting offering on the Server1012 Cluster130.The root cause has been identified.Please find the details of this incident below :Start time : 06/07/2026 07:13 UTCImpacted Service(s) : Server1012 is unreachable on Web Hosting Cluster130.Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified server.Root Cause : This incident is caused by a cooling system issue.Ongoing Actions : Our teams are actively working to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.Start time : 06/07/2026 06:00 UTCEnd time : 06/07/2026 21:00 UTCRoot Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftbWe apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation :Update : We still have some Filerz emails impacted by this maintenance : https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb We are no more imapcted by this maintenance : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03gOngoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation:Update : Our Filerz emails are impacted by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation:Update : We still have several Filerz emails impacted by this incident.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.Here are some supplementary details :Start time : 06/07/2026 06:00 UTCImpacted Service(s) : Access to mailboxes and mail services is temporarily unavailable.Customers Impact : Some Customers are currently unable to log in to their email accounts via webmail or email clients. They are unable to send or receive emails. Emails received during the incident are being queued and will be delivered once the service is restored.Root Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftbOngoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.