WatchGuard Technologies Incident History

1. resolvedSep 5 · 01:45 UTC

   An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. We will continue to monitor the infrastructure to ensure the environment remains stable for clients.

Reported by WatchGuard Technologies on their status page.

1. resolvedSep 4 · 06:08 UTC

   We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.

Reported by WatchGuard Technologies on their status page.

1. resolvedSep 1 · 16:41 UTC

   On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 26 · 12:09 UTC

   We are no longer experiencing alerts on Endpoint console service and this incident is now resolved. The service is operating normally at this time.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 24 · 20:13 UTC

   We are no longer experiencing reports of errors when attempting to view Firebox configurations in WatchGuard Cloud, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 24 · 19:35 UTC

   We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 17 · 21:37 UTC

   We are no longer experiencing errors when accessing the Panda Endpoint Security Console and this incident is now resolved. The service is operating normally at this time.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 17 · 16:36 UTC

   We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 13 · 14:51 UTC

   We are no longer experiencing reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in the EMEA region, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 13 · 14:28 UTC

   We are no longer experiencing issues affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard, and this incident is now resolved. The recovery process has been completed, all queued data has been processed, and Signals statistics are displaying as expected. Following continued monitoring and validation, our teams have confirmed that normal operations have been fully restored across all production regions. We apologize for the impact this issue may have caused and thank you for your patience throughout this extended recovery effort.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 13 · 11:47 UTC

   This incident was mistakenly marked as resolved. The issue is being tracked under a newly created incident, where all future updates will be posted. We apologize for any confusion this may have caused.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 13 · 11:52 UTC

   We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.

Reported by WatchGuard Technologies on their status page.

1. resolvedAug 11 · 14:19 UTC

   We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.

Reported by WatchGuard Technologies on their status page.