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Washington University - IT Incident History

Operational

15 top-level components

checked Oct 23, 2026 1:12 AM UTC · Washington University - IT's official status page

Washington University - IT is up and running.

Washington University - IT is currently operational with all systems functioning normally.

All components operational

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Washington University - IT incident history

19 reports published by Washington University - IT in the last 30 days

When Washington University - IT breaks, it is typically resolved in 2h 8m — median across 8 resolved incidents over 30 days.

October 20, 2026

Service Outage: Issue with Internet access via ECV

Last update
  1. resolvedOct 20 · 03:59 UTC

    WashU IT Engineers have resolved the issue issue with ECV in which Internet access was unavailable. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

October 19, 2026

Service Outage - High Severity: Files.wustl.edu Unavailable, Affecting Clinic Badging and ECV

Last update
  1. resolvedOct 19 · 22:33 UTC

    WashU IT Engineers not received further reports of issues from today's files.wustl.edu event. Technical teams will continue to work with the vendor on to ensure service stability. The major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

October 15, 2026

Vendor Service Outage: KnowledgeLake

Last update
  1. resolvedOct 15 · 16:52 UTC

    The vendor has resolved the issues with KnowledgeLake. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

October 8, 2026

Service Outage - High Severity: Wired Network Connectivity @ Preclinical/Research Sites

Last update
  1. resolvedOct 10 · 16:37 UTC

    WashU IT Engineers have not received additional reports of network issues in the affected areas, and at this time the major incident is concluded. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

October 5, 2026

Service Outage - High Severity: One.washu.edu Slow Login or Errors

Last update
  1. resolvedOct 5 · 22:01 UTC

    WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

Service Outage - High Severity: One.washu.edu Slow Login or Errors

Last update
  1. ResolvedOct 5 · 22:01 UTC

    WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333.We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

October 2, 2026

Service Outage: REDCap HTTP errors

Last update
  1. resolvedOct 2 · 14:58 UTC

    WashU IT Engineers have resolved the issue with REDCap (https://redcap.wustl.edu). If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

Service Outage: REDCap HTTP errors

Last update
  1. ResolvedOct 2 · 14:58 UTC

    WashU IT Engineers have resolved the issue with REDCap (https://redcap.wustl.edu). If you continue to experience further issues, please contact us at 314-933-3333.We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

September 27, 2026

Service Outage - Low Severity: CCure Upgrade Issue

Last update
  1. postmortemSep 29 · 21:24 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/rvp9qjs4wsyv46agj9t42fjkcf03sejt

Reported by Washington University - IT on their status page.

Service Outage - Low Severity: CCure Upgrade Issue

Last update
  1. ResolvedSep 27 · 20:03 UTC

    WashU IT Engineers worked with the vendor and resolved the issue affecting the new instance of CCure. If you continue to experience further issues, please contact us at 314-933-3333.

Reported by Washington University - IT on their status page.

September 25, 2026

Service Outage - Low Severity: Northwest Tower Wired Network Issue

Last update
  1. postmortemSep 29 · 16:40 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/616cetcyxxfz3of6hbfmyxil1jeu18px

Reported by Washington University - IT on their status page.

Service Outage - Low Severity: Northwest Tower Wired Network Issue

Last update
  1. ResolvedSep 25 · 14:01 UTC

    WashU IT Engineers have resolved the issue affecting ethernet connectivity for Suite 1260. The issue was due to a migration away from using desk phones and was resolved by plugging the computers directly into the ethernet port. If you continue to experience further issues, please contact us at 314-933-3333.We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

September 24, 2026

Service Outage - High Severity: WUPD Camera Feed Inaccessible

Last update
  1. postmortemSep 28 · 18:43 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/7w9mv94suhovpacqmcwnk0yz7nxbiqf0

Reported by Washington University - IT on their status page.

Service Outage - High Severity: WUPD Camera Feed Inaccessible

Last update
  1. ResolvedSep 24 · 21:44 UTC

    WashU IT Engineers have resolved the issue affecting WUPD camera feeds. The cause was identified as a firewall change which was misconfigured earlier today. The configuration has been corrected and WUPD has verified that their camera feeds are working now. If you continue to experience further issues, please contact us at 314-933-3333.We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

September 22, 2026

Service Outage - High Severity: Citrix Missing After Window Upgrade

Last update
  1. postmortemSep 25 · 16:54 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/3didmow8npcpp61bab7ai1i0b3kc65eg

Reported by Washington University - IT on their status page.

September 21, 2026

Service Outage - Low Severity: 456 N. New Ballas Network

Last update
  1. postmortemSep 23 · 21:42 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/dutnreq1okmbm6b1ltwlosqzpc8q2vo9

Reported by Washington University - IT on their status page.

September 18, 2026

Service Outage - Low Severity: Clayton Garage Network

Last update
  1. postmortemSep 23 · 20:09 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/imgf3u0qbk6rbj03pqf91ma1ctyuwqpz

Reported by Washington University - IT on their status page.

Service Outage - Low Severity: Wired Internet @ Dardick House

Last update
  1. postmortemSep 23 · 16:37 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/69h3zs8enuxmn7twbihjq54r1zx0xb5q

Reported by Washington University - IT on their status page.

September 17, 2026

Service Outage - Low Severity: Sharedtech.wustl.edu sites Unavailable

Last update
  1. postmortemSep 23 · 14:46 UTC

    A post-incident report is now available for this incident.
    https://wustl.box.com/s/xoxwcqgnju3qkv5yngdoon2d2r0tsbhf

Reported by Washington University - IT on their status page.