Washington University - IT logo and current status indicator

Washington University - IT Incident History

Operational

15 components

checked Sep 6, 2026 5:29 PM UTC · Washington University - IT's official status page

Washington University - IT is up and running.

Washington University - IT is currently operational with all systems functioning normally.

All components operational

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Washington University - IT incident history

13 reports published by Washington University - IT in the last 30 days

When Washington University - IT breaks, it is typically resolved in 3h 42m — median across 17 resolved incidents over 90 days.

September 4, 2026

Reopened: Service Outage - High Severity: Citrix Icon Issues

Last update
  1. postmortemSep 4 · 16:30 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/bj8mamb5a1q6ydldsb7vqengjzls0dqy](https://wustl.box.com/s/bj8mamb5a1q6ydldsb7vqengjzls0dqy)

Reported by Washington University - IT on their status page.

September 3, 2026

Service Outage - High Severity: Five9 Audio Issues

Last update
  1. postmortemSep 3 · 20:17 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/xig78blgrnab1qs4ailc6nwdtzd3x4tc](https://wustl.box.com/s/xig78blgrnab1qs4ailc6nwdtzd3x4tc)

Reported by Washington University - IT on their status page.

Service Outage (Vendor) - High Severity: Spectrum Network Outage @ Multiple Sites

Last update
  1. postmortemSep 3 · 16:22 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/lmye78z0193fafkf40irspf56igci3se](https://wustl.box.com/s/lmye78z0193fafkf40irspf56igci3se)

Reported by Washington University - IT on their status page.

Service Outage: Mulesoft Integrations Failing

Last update
  1. postmortemSep 3 · 15:22 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/civlgfdsb68h078waiiy8ophbr83a4tb](https://wustl.box.com/s/civlgfdsb68h078waiiy8ophbr83a4tb)

Reported by Washington University - IT on their status page.

September 1, 2026

Vendor Service Outage: One.WashU

Last update
  1. postmortemSep 1 · 16:17 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/a1bh3uf4vbdzts1hit5diwchocldhyie](https://wustl.box.com/s/a1bh3uf4vbdzts1hit5diwchocldhyie)

Reported by Washington University - IT on their status page.

August 26, 2026

Service Outage - High Severity: Audio Issues With WUPD Calls

Last update
  1. resolvedAug 26 · 14:28 UTC

    WashU IT Engineers and the telecom providers have resolved the issue in which calls to WUPD have audio and other issues. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident. [Uncheck components that were affected and are now recovered]

Reported by Washington University - IT on their status page.

August 25, 2026

Service Outage - High Severity: One.washu.edu Gateway Errors

Last update
  1. resolvedAug 25 · 22:16 UTC

    WashU IT Engineers have confirmed that the vendor has restored service to the One.washu.edu site. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

Service Outage: Study Abroad website authentication issue

Last update
  1. postmortemAug 25 · 16:19 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/597iyxxhvgolb6ljep10d8xrlfs6gk5s](https://wustl.box.com/s/597iyxxhvgolb6ljep10d8xrlfs6gk5s)

Reported by Washington University - IT on their status page.

Service Degradation (Vendor) - Low Severity: Workday Home Screen

Last update
  1. postmortemAug 25 · 14:57 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/otvik8dbr3puf6q8kudmr0eu3rfjypy4](https://wustl.box.com/s/otvik8dbr3puf6q8kudmr0eu3rfjypy4)

Reported by Washington University - IT on their status page.

August 19, 2026

Service Outage - High Severity: Citrix Icon Not Working

Last update
  1. resolvedAug 19 · 22:37 UTC

    WashU IT Engineers have identified a set of steps to mitigate the issue affecting the Citrix icon. The major incident has been concluded, but technical teams will continue to investigate root cause. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

August 17, 2026

Service Outage - High Severity: Mid Campus Center Network Issues

Last update
  1. resolvedAug 17 · 20:57 UTC

    WashU IT Engineers have resolved the issue affecting network connectivity at Mid Campus Center. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

August 13, 2026

Vendor Service Outage: Workday

Last update
  1. resolvedAug 13 · 00:12 UTC

    Workday has resolved their service outage and WashU IT has confirmed that performance is once again nominal. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

Reported by Washington University - IT on their status page.

August 12, 2026

Service Outage - Low Severity: Legacy ServiceNow Access

Last update
  1. postmortemAug 12 · 15:29 UTC

    A post-incident report is now available for this incident. [https://wustl.box.com/s/csk4otzznrs5n7au28gotyup5kzucrp1](https://wustl.box.com/s/csk4otzznrs5n7au28gotyup5kzucrp1)

Reported by Washington University - IT on their status page.