Washington University - IT Incident History

WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". A new version of Epic Hyperspace has been tested and is being deployed to ESW computers over the next few days. This is expected to resolve the issue and eliminate the error messages. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". BJC engineers and Epic support believe this is a known issue with an update to Epic Hyperspace on ESW workstations last week. Multiple options to restore service are being tested and an additional update will be provided by EOD. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". Investigation has pointed to a possible issue with Epic Hyperspace causing the error messages. BJC technical teams are engaging Epic support to further investigate the issue. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

The Canvas vendor and Amazon Web Services have resolved the technical issue which was impacting Canvas. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident. NOTE: This outage was incorrectly listed on our Status Page as a Box Storage outage; there was no impact to Box Storage during this time.

The Canvas vendor has been working with Amazon Web Services to resolve the service issue affecting Canvas. Potential fixes for the issues have been implemented and the vendor is monitoring to ensure full recovery. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident. NOTE: This outage was incorrectly listed on our Status Page as a Box Storage outage; there was no impact to Box Storage during this time.

WashU IT is investigating an issue with Canvas. The vendor has acknowledged a service outage on their status page (https://status.instructure.com/). Please call 314-933-3333 if you have any questions.

WashU IT is investigating an issue with Canvas. The vendor has acknowledged a service outage on their status page (https://status.instructure.com/). Please call 314-933-3333 if you have any questions.

WashU IT and BJC Engineers have identified and resolved the issue affecting Epic and other services. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams continue to troubleshoot the issues with Cisco support engineers. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams continue to troubleshoot the issues and have engaged Cisco technical support for further assistance. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams from WashU and BJC continue to troubleshoot the issues and coordinate restorative efforts. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users stating that they are experiencing slow response with Epic and Epic printing, as well as possibly other BJC resources. Remote users are also reporting issues. Technical teams have engaged BJC IT for additional assistance. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams continue to troubleshoot the issues with Cisco support engineers.Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams continue to troubleshoot the issues and have engaged Cisco technical support for further assistance.Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users experiencing slowness with Epic, Sectra and other applications on the BJC network. Technical teams from WashU and BJC continue to troubleshoot the issues and coordinate restorative efforts.Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

WashU IT is investigating reports from WashU users stating that they are experiencing slow response with Epic and Epic printing, as well as possibly other BJC resources. Remote users are also reporting issues. Technical teams have engaged BJC IT for additional assistance.Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.