Vorco Incident History
Vorco is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Planned Event - Chorus SROS Upgrades Night 6"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Service(s) Affected: Chorus fibre servicesCustomer Impact: Outage of approximately 60 minutes during the outage window.Details: Chorus are performing software upgrades on their network equipment to ensure it remains secure and supported.We apologise for any inconvenience this may cause.
Report: "Planned Event - Chorus SROS Upgrades Night 5"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Service(s) Affected: Chorus fibre servicesCustomer Impact: Outage of approximately 60 minutes during the outage window.Details: Chorus are performing software upgrades on their network equipment to ensure it remains secure and supported.We apologise for any inconvenience this may cause.
Report: "Planned Event - BNG Reboot"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Service(s) Affected: Northpower, Tuatahi and Enable fibre connections, and some Chorus fibre connectionsCustomer Impact: PPPoE and IPoE session dropping for around 5 minutesDetails: To mitigate a software bug that has presented during business hours, we are scheduling BNG reboots between 4am-5am daily to minimise daytime impacts until we have a patch from our BNG vendor. We are anticipating a patch within a few days.This affects customers on akl4-bng2, akl4-bng3, akl2-bng2 and akl2-bng3. Reboots will be staggered so they do not occur at the same time.We apologise for any inconvenience this may cause.
Report: "Unplanned Event - Reoccurrence of akl2-bng2 issue"
Last updateReboot has resolved the issue for now. We are going to schedule an automatic reboot between 4am-5am until we have a software patch ready to deploy. This will be followed by a scheduled maintenance notice.
We have restarted akl2-bng2 and sessions have returned to normal.
Start Time: 0930Service(s) Affected: Northpower, Tuatahi and Enable fibre connectionsCustomer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This specifically affects any new sessions only, existing sessions remain working. We will need to restart this BNG which will cause an outage of around 5 minutes to the above services.Our BNG vendor believes they have identified the software bug which is causing this, and we anticipate receiving a patch this week.We apologise for any inconvenience this may cause.
Report: "Planned Event - Chorus SROS Upgrades Night 4"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Service(s) Affected: Chorus fibre servicesCustomer Impact: Outage of approximately 60 minutes during the outage window.Details: Chorus are performing software upgrades on their network equipment to ensure it remains secure and supported.We apologise for any inconvenience this may cause.