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Viedoc Incident History

Operational

viedoc.com ↗5 components

checked Sep 15, 2026 3:35 PM UTC · Viedoc's official status page

Viedoc is up and running.

Viedoc is currently operational with all systems functioning normally.

All components operational

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Viedoc incident history

3 reports published by Viedoc in the last 30 days

When Viedoc breaks, it is typically resolved in 3h 39m — median across 3 resolved incidents over 90 days.

September 8, 2026

Sporadic Email Failures on EU Production Instance

Last update

  1. resolvedSep 11 · 08:25 UTC

    This incident has been resolved.

Reported by Viedoc on their status page.

September 4, 2026

Temporary disturbance in China

Last update

  1. resolvedSep 4 · 15:00 UTC

    We had a temporary disturbance which led to customers not being able to reach out .cn portals between about 23:00 and 00:00. The problem was in our infrastructure and we apologize for the inconvencience. Systems are back to normal and there are no issues with confidentiality or integrity. This problem only affected access to our systems.

Reported by Viedoc on their status page.

August 17, 2026

France Central outage (Viedoc Europe)

Last update

  1. postmortemAug 17 · 12:27 UTC

    Summary

    We have experienced issues in an underlying platform component from Azure (Azure App services) in the France Central region, which created some loss of traffic which customers experienced as the service not being available. 

    Our system monitoring caught the issues immediately and alerted our platform team which responded within 1 minute. We could confirm within 15 minutes that the problem was with the Platform provider.

    Instances affected 

    All products in Europe instance 

    Duration 

    2026-08-17 09:32 UTC to 2026-08-17 11:20 UTC. 

    Root Cause 

    An infrastructure component in Microsoft Azure Cloud responsible for processing incoming requests within the Azure App Service platform in the France Central region exceeded operational thresholds, reducing the availability of service resources supporting customer work-loads. As a result, Viedoc experienced intermittent availability issues and failed requests.

    Impact 

    This affected Viedoc availability without affecting data confidentality, integrity or privacy. 

    Actions

    Followup with platform provider about capacity.

Reported by Viedoc on their status page.